Director of Operations (RN preferred)
Spokane, WashingtonOur nurse leaders maintain a strong commitment to the highest standards of professional nursing practice and to sustain a culture of excellence. You will encourage your teams to use evidence-based practice to deliver high-quality patient care, contribute to research, and spread innovation beyond Kaiser Permanente. Backed by the resources of one of the nation’s largest health care providers, you’ll motivate and inspire your team to achieve goals, value individual contributions, and celebrate accomplishments in meaningful ways while realizing your own potential as a leader.
- Job Type: Full-time
- Job Level: Director/Senior Director
- Travel: Yes, 10 % of the Time
Success Profile
We’re looking for Nurse Leaders who possess the following traits.
- Adaptable
- Collaborative
- Compassionate
- Leadership
- Problem-Solver
- Results-Oriented
Benefits
Our compensation and benefits are designed to help you and your family stay healthy and thrive.
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Medical, Vision & Dental
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Retirement Plans
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Tuition Reimbursement
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Tuition Reimbursement
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Supportive Team & Resources
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Career Growth & Development
Our Culture
Our Nurse Leaders cultivate an environment of compassion, integrity, trust, and open communication that helps our teams do their best work. Together, we pursue lifelong learning in the belief that it expands our knowledge so we can better serve our patients. We participate in research to inform our evidence-based care. Our nurses reflect the rich diversity of our members and communities, and provide culturally responsive and competent care that promotes the understanding of our members’ needs and preferences. At Kaiser Permanente, nurses are highly skilled professionals who exemplify leadership, critical thinking, and collaborative problem-solving, and deliver the right care, at the right time, in the right setting.
What Our People Are Saying
Ghada, PhD, RN, NEA-BC, CENP
SCAL Regional Director
Patient Care Services
“So proud to be a Kaiser Permanente nurse leader. Despite all the challenges we experienced with the pandemic, we remained true to our mission to provide safe, quality care to our patients and members, and continue to encourage our employees to grow and develop professionally. I have completed my Doctor of Philosophy in Nursing and lead with an exceptional team. There are boundless opportunities here.”
Gertrude, RN, BSN, MSA
Administrative Service Director
Nursing Administration
“Kaiser Permanente has a mission of providing affordable health care not just for our members, but also the community — which is a passion of mine. I consider myself very fortunate to work for an organization that values their employees. As a nurse leader, I LOVE what I do! We provide endless possibilities for growth and professional development.”
Michele, JD, MBA, RN
Director
Nursing Professional Development and
Simulation/Magnet Journey
“Kaiser Permanente provides its nurse leaders with opportunities to innovate and thrive in an evidence-based practice that’s advancing the science of nursing and embracing a culture of excellence.”
Philidah, MSN, RN
Sr. Director of Nursing
“It’s a privilege to work for Kaiser Permanente. They support nurses through a variety of learning opportunities, from self-paced learning to leadership courses and stretch assignments. It enables equitable opportunities for professional growth and career advancement.”
Mervin
Assistant Medical Center Administrator
“I’m incredibly grateful for the support I received from Kaiser Permanente. I would not be where I am right now without the mentoring from outstanding leaders, the strong relationships I built with my team, and the partnership with other departments.”
Melissa
Assistant Nurse Manager
“I’m in my first position here, but I’ve already had the opportunity to be part of the Magnet Journey, quality and safety committees, and co-chair Professional Nursing Excellence Council. Kaiser Permanente continues to help me grow through leadership training programs like Activate and stretch assignments.”
Aletha
Department Manager
“Kaiser Permanente has many resources and tools to help us grow professionally. We have courses and financial aid for individuals who choose to advance.I love being a leader because I love to encourage, inspire, and develop my team. I also embrace challenges and enjoy collaborating in projects that positively impact our members.”
Adriana
Department Manager RN
“Kaiser Permanente allows me to focus on preventive health care, which contrasts with my acute care background. I appreciate the preventive care services that we offer our members and the different forms of communication based on personal preference.”
Director of Operations (RN preferred)
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In partnership with the operations leadership and medical group partners, develops, implements, and oversees clinical programs and strategies designed to assure cost-effective, high-quality delivery and membership satisfaction. Provides leadership and direction to departments in areas of performance related to service delivery and utilization of resources for members across the continuum which comply with local, state, and federal requirements. Implements and maintains clinical and patient care practice standards, budgets, and staff development. Participates as part of management team in formulating, implementing, and evaluating business plans/strategies for ambulatory care services and responsible for achieving both short and long term strategic, business, and financial goals/objectives.
- Responsible for the ongoing effectiveness of programs and strategies which are integrated with business plans and meet or exceed cost, quality, clinical and utilization standards, and performance measures.
- Ensures that services meet members, physicians and internal clients needs in a changing, competitive health care market.
- Leads workgroups in partnership with the operations leadership and medical group partners to direct the continuous improvement of all clinical practices, services and operations by design and implementation of systems, processes, and methods to evaluate and improve patient care.
- As part of management team, participates in the development, implementation, and evaluation of new models/methods of delivering primary care to members. Integrates work plans and produces seamless transition of care for members.
- Ensures patient care staff provide the highest quality of care and are in compliance with the Nurse Practice Act, National Committee of Quality Assurance federal, state and local requirements.
- Collaborates with physicians, nursing, and other health care providers in establishing, implementing, and maintaining patient care, quality and service standards to meet members and internal clients expectations.
- Acts as a patient advocate resolving patient care issues.
- Designs and evaluates processes to improve systems and patient care results across the multiple departments and across continuum of care. Develops studies and assures dissemination of best practices where appropriate.
- Identifies, develops, implements, and evaluates clinical guidelines and education for patient care, Guidelines clinical departments in the development of quality guidelines and operationalizes measures of compliance with those guidelines.
- Directs the management of financial plans, resources, and budgets.
- Determines the appropriate staff mix for multiple departments and manages human resources functions; develops processes to screen, interview, hire, train, and maintain the competency of all staff.
- Directs the development, implementation, and monitoring of departmental policies and procedures which support the organizations goals and business objectives.
- Collaborates with Physician Team Leaders and Department Chiefs in planning and developing the level of patient services/programs and the day-to-day operations of departments.
- Integrates outpatient services/programs with strategic business plans.
- Directs the management of human resources, labor relations, employee, and safety/risk management functions.
- Minimum four (4) years of relevant healthcare management experience, specifically:
- Experience managing clinical services working in a complex, multi-faceted health care setting.
- Experience working with a large physician group practice managing through influence and collaboration.
- Bachelors Degree in business administration, health care administration or related field required.
- N/A
- Demonstrated interpersonal and communication skills, knowledge of ambulatory care practices, operations and local, state and federal regulatory standards.
- Must be able to work in a Labor/Management Partnership environment.
- Preferred license in the state of WA as a Registered Nurse, Nurse Practitioner, Physician Assistant, or other health care area related license.
- Masters Degree (MPH, MPA, MBA) or related healthcare field preferred.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
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