Clinic Department Registered Nurse Manager (Oncology/Infusion)
Portland, OregonOur nurse leaders maintain a strong commitment to the highest standards of professional nursing practice and to sustain a culture of excellence. You will encourage your teams to use evidence-based practice to deliver high-quality patient care, contribute to research, and spread innovation beyond Kaiser Permanente. Backed by the resources of one of the nation’s largest health care providers, you’ll motivate and inspire your team to achieve goals, value individual contributions, and celebrate accomplishments in meaningful ways while realizing your own potential as a leader.
- Job Type: Full-time
- Job Level: Manager with Direct Reports
- Travel: Yes, 15 % of the Time
Success Profile
We’re looking for Nurse Leaders who possess the following traits.
- Adaptable
- Collaborative
- Compassionate
- Leadership
- Problem-Solver
- Results-Oriented
Benefits
Our compensation and benefits are designed to help you and your family stay healthy and thrive.
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Medical, Vision & Dental
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Retirement Plans
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Tuition Reimbursement
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Tuition Reimbursement
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Supportive Team & Resources
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Career Growth & Development
Our Culture
Our Nurse Leaders cultivate an environment of compassion, integrity, trust, and open communication that helps our teams do their best work. Together, we pursue lifelong learning in the belief that it expands our knowledge so we can better serve our patients. We participate in research to inform our evidence-based care. Our nurses reflect the rich diversity of our members and communities, and provide culturally responsive and competent care that promotes the understanding of our members’ needs and preferences. At Kaiser Permanente, nurses are highly skilled professionals who exemplify leadership, critical thinking, and collaborative problem-solving, and deliver the right care, at the right time, in the right setting.
What Our People Are Saying
Ghada, PhD, RN, NEA-BC, CENP
SCAL Regional Director
Patient Care Services
“So proud to be a Kaiser Permanente nurse leader. Despite all the challenges we experienced with the pandemic, we remained true to our mission to provide safe, quality care to our patients and members, and continue to encourage our employees to grow and develop professionally. I have completed my Doctor of Philosophy in Nursing and lead with an exceptional team. There are boundless opportunities here.”
Gertrude, RN, BSN, MSA
Administrative Service Director
Nursing Administration
“Kaiser Permanente has a mission of providing affordable health care not just for our members, but also the community — which is a passion of mine. I consider myself very fortunate to work for an organization that values their employees. As a nurse leader, I LOVE what I do! We provide endless possibilities for growth and professional development.”
Michele, JD, MBA, RN
Director
Nursing Professional Development and
Simulation/Magnet Journey
“Kaiser Permanente provides its nurse leaders with opportunities to innovate and thrive in an evidence-based practice that’s advancing the science of nursing and embracing a culture of excellence.”
Philidah, MSN, RN
Sr. Director of Nursing
“It’s a privilege to work for Kaiser Permanente. They support nurses through a variety of learning opportunities, from self-paced learning to leadership courses and stretch assignments. It enables equitable opportunities for professional growth and career advancement.”
Mervin
Assistant Medical Center Administrator
“I’m incredibly grateful for the support I received from Kaiser Permanente. I would not be where I am right now without the mentoring from outstanding leaders, the strong relationships I built with my team, and the partnership with other departments.”
Melissa
Assistant Nurse Manager
“I’m in my first position here, but I’ve already had the opportunity to be part of the Magnet Journey, quality and safety committees, and co-chair Professional Nursing Excellence Council. Kaiser Permanente continues to help me grow through leadership training programs like Activate and stretch assignments.”
Aletha
Department Manager
“Kaiser Permanente has many resources and tools to help us grow professionally. We have courses and financial aid for individuals who choose to advance.I love being a leader because I love to encourage, inspire, and develop my team. I also embrace challenges and enjoy collaborating in projects that positively impact our members.”
Adriana
Department Manager RN
“Kaiser Permanente allows me to focus on preventive health care, which contrasts with my acute care background. I appreciate the preventive care services that we offer our members and the different forms of communication based on personal preference.”
Clinic Department Registered Nurse Manager (Oncology/Infusion)
Primary Location Portland, Oregon
Worker Location Onsite
Facility Central Interstate Medical Offices
Job Number 1297981 Date posted 08/08/2024
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Description:
Manages daily operations for all back office clinical and related business functions for a department within a medical clinic and, as assigned, may also manage other regional initiatives. The Medical Department Manager is responsible for assigned department clinical teams and services, working closely with providers and managers to assure the implementation of regionally consistent practices, processes, and protocols to achieve excellence in quality of care, service, access, resource utilization, employee/physician satisfaction and workplace safety.
The Medical Department Manager is the first level of ambulatory medical clinic management, reporting directly to the Medical Clinic Director and indirectly to the Senior Administrator. The Medical Department Manager is distinguished by responsibility for back office clinical and business functions within a clinic, including direct front-line staff supervision, department budget, quality assurance, affordability and patient engagement responsibilities. Partners with Dental Office Managers for facilities and safety-related issues for medical/dental integrated clinics.
The RN Medical Department Manager is further distinguished by oversight of nursing professional practice standards, KP standards of care and clinical competency of staff in accordance with licensure and regulatory requirements; may also perform patient care to the extent necessary to maintain clinical expertise and competency to fulfill job responsibilities.
Job Summary:
Manages daily operations for all back office clinical and related business functions for a department within a medical clinic and, as assigned, may also manage other regional initiatives. The Medical Department Manager is responsible for assigned department clinical teams and services, working closely with providers and managers to assure the implementation of regionally consistent practices, processes, and protocols to achieve excellence in quality of care, service, access, resource utilization, employee/physician satisfaction and workplace safety.
The Medical Department Manager is the first level of ambulatory medical clinic management, reporting directly to the Medical Clinic Director and indirectly to the Senior Administrator. The Medical Department Manager is distinguished by responsibility for back office clinical and business functions within a clinic, including direct front-line staff supervision, department budget, quality assurance, affordability and patient engagement responsibilities. Partners with Dental Office Managers for facilities and safety-related issues for medical/dental integrated clinics.
The RN Medical Department Manager is further distinguished by oversight of nursing professional practice standards, KP standards of care and clinical competency of staff in accordance with licensure and regulatory requirements; may also perform patient care to the extent necessary to maintain clinical expertise and competency to fulfill job responsibilities.
Essential Responsibilities:
- Accountable for role modeling principles defined by the Care Experience Standards, the KP Mission and any specific department/organizational initiatives.
- Ensures operational and performance standards are met for assigned teams. Plans, develops, implements, and evaluates department strategies, programs, and policies in partnership with senior leadership by implementing short- and long-range department goals, programs, and policies; supporting business initiatives and strategies; ensuring consistent program interpretation and application; establishing and sustaining strategic relationships with key stakeholders; ensuring service level agreements are met; and analyzing and reporting on successes against metrics.
- Provides direct supervision of front-line staff and administrative oversight of Affiliated Clinicians for assigned teams to assure member focused high quality, accessible, cost effective care, including interviews, selection, orientation, scheduling, evaluation, coaching, rewards/recognition, discipline, and staff accountabilities. Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; executing performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
- Responsible for day-to-day operations on assigned teams to achieve business and organizational strategic objectives. Manages designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly.
- Manages the day-to-day department budget ensuring spending within the budget allocation; monitors and controls expenditures and provides input and direction to the budget planning process.
- Serves as the primary Health Plan partner for the physician leaders of assigned teams.
- Collaborates to develop recommendations, implement, and evaluate improved processes and systems within multi-disciplinary care teams and across the continuum of care. Addresses patient complaints/concerns and researches and resolves; acts as patient advocate when necessary.
- Manages programs or components of larger cross-functional projects by identifying and managing stakeholder contacts; assembling teams based on project needs and team member strengths; developing, analyzing, and managing project plans; negotiating and managing project schedules and resource forecasts; and managing project financials and deliverables. Actively participates on and/or leads various committees, meetings, and workgroups.
- Establishes and maintains collaborative working relationships with business and industry partners, agencies, community organizations and/or education institutions; may serve as representative on various national, regional and local committees and attend events as appropriate.
- For RN-licensed: Provides clinical leadership and oversight of staff in the provision of nursing and other clinical services through nursing professional practice standards and Kaiser Permanente standards of care.
- For RN-licensed: Implements, supervises and maintains clinical practice and quality management standards, staff competencies and on-going development in accordance with regulations and accreditation requirements; ensures patient safety at point of care.
Basic Qualifications:
Experience
- Minimum three (3) years of applicable leadership experience, such as charge nurse, lead or supervisor, or program/project management experience or related consulting experience
- Minimum two (2) years of relevant clinical experience
Education
- Bachelors degree or higher in Nursing (the requirement may be met for internal candidates who demonstrate they are enrolled in an accredited BSN or bridge program with completion within two (2) years of enrollment or attending direct entry Masters programs in Nursing and are within one (1) year of graduation
License, Certification, Registration
- This job requires credentials from multiple states. Credentials from the primary work state are required before hire. Additional Credentials from the secondary work state(s) are required post hire.
- Registered Nurse License (Washington) within 6 months of hire OR Compact License: Registered Nurse within 6 months of hire
- Registered Nurse License (Oregon) within 6 months of hire
- Basic Life Support
Additional Requirements:
- Ability to analyze, integrate and use quantitative data informed decisions about quality improvement and collaborating with clinical staff, back office staff, and team to achieve expected outcomes
- Ability to lead in a culturally diverse environment and promote culturally competent care
- Excellent interpersonal and written communication skills, including mediation and public speaking skills with the ability to communicate effectively in written and spoken English
- Ability to attend to details, prioritize and complete multiple tasks independently in a fast-paced environment and following agreed upon timeline
- Excellence in customer service, service recovery and complaint resolution skills
- Strong organizational, communication, human resource and interpersonal skills, with a team-based approach to leadership
- Project management and problem-solving skills with the ability to anticipate needs and make decisions
- Knowledge of trends and policies in healthcare
- Skills in building collaboration and sustaining productive and respectful working relationships, both internally and externally
- Computer proficiency (preferably in Microsoft Windows environment) to effectively communicate, gather data and generate reports
Preferred Qualifications:
- At least one (1) year of outpatient care setting experience preferred
- One (1) year of supervisory and management experience; preferably in a unionized healthcare setting
- One (1) year of experience managing operational or project budgets
- Demonstrated understanding of clinical and operational processes, staff licensure/certification, clinical competency requirements and scope of practice concepts
- Ability to performance manage, coach, and develop staff
- Ability to lead and implement change management and process improvement activities
- Ability to establish partnerships with physician group, organized labor representatives and peers in order to create a culture of commitment to patient focused service, excellent support of physician and nursing practices, innovation, compliance, safety, and integrity
- Bachelors degree or higher in Nursing
Primary Location: Oregon,Portland,Central Interstate Medical Offices
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-NW-01|NUE|Non Union Employee
Job Level: Manager with Direct Reports
Department: Interstate - Central Med Ofcs - Medical Office Administration - 1008
Pay Range: $122900 - $158950 / year
The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 15 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital).
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
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