Design & Documentation Consultant IV

Description:
Understands and identifies learner needs by using existing and new procedures, research, and data provided to understand learners and their challenges. Has a deep understanding of business goals and success metrics, and the knowledge, skills, and abilities needed to achieve those goals and metrics. Uses data, metrics, and reporting to design and implement training programs that meet learner needs and accreditation criteria. Coordinates and delivers complex training and/or train-the-trainer programs to clinical leads and supervisors and managers. Leads the implementation of complex training related quality improvement programs. Proactively monitors changes to industry standards (e.g., accreditation criteria) by utilizing appropriate reference materials, internet sources, seminars, and publications. Makes significant contributions to and helping maintain content repositories.

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.


• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.


• Conducts auditing and continuous improvement initiatives by: ensuring that training content for multiple programs is accurate, consistent, and delivered within prescribed protocols; leading the implementation of training related quality improvement programs; implementing process improvement measures to ensure continued success of complex training programs; and ensuring multiple training programs align with organizational goals and initiatives and meet accreditation criteria.


• Ensures training complies with laws, policies, and professional standards by: proactively monitoring directives of government agencies and legislation relevant to training subject matter; reviewing internal policies and best practices relevant to multiple subject matter areas; and proactively monitoring changes to industry standards (e.g., accreditation criteria) by utilizing appropriate reference materials, internet sources, seminars, publications, and professional networks.


• Documents and informs others about training by: making continuous updates to policies, procedures, and information for multiple training programs in computer systems and hard copies; implementing complex strategies to track, document, and communicate training updates; providing updates to senior staff, managers, and directors on training updates and training needs; developing marketing strategies for learning programs and responding to inquiries about programs; and making significant contributions to and maintaining content repositories.


• Designs and implements training by: using data, metrics, and reporting to design and implement complex training programs that meet learner needs and accreditation criteria; implementing appropriate learning methods and technologies needed to deliver complex training programs; identifying and obtaining new or existing instructional resources to achieve desired outcomes in complex training programs; and coordinating and delivering training and/or train-the-trainer programs to clinical leads, supervisors, and managers.


• Demonstrates an understanding of business needs by: having a deep understanding of business goals and success metrics, and the knowledge, skills, and abilities needed to achieve those goals and metrics; defining the problem in detail in order to understand, determine, and develop performance and learning objectives; and presenting evidence to important stakeholders that establishes how and where training has business impact, directly or indirectly.


• Understands and identifies learner needs by: using existing and several new procedures, research, and data provided to independently and accurately understand learners and their challenges; conducting moderately complex research and analysis to understand pervasive problems in a particular area or roles; conducting and/or developing surveys and focus groups to gain a deep understanding of learner needs; and identifying and validating learner needs to create content that meets current and future needs.