Rehab Services Manager, Capitol Hill/Lanham

To plan, organize, direct, and evaluates rehabilitation services (e.g., PT, OT, Speech). This position has all supervisory, managerial, and administrative responsibilities including hiring, training, evaluating, disciplining, and terminating staff.

• Manages day-to-day clinical operations of the Physical, Occupational, and Speech Therapy Department taking accountability for quality management of staff and departmental operations.


• Provides a minimum 40% direct patient care including the initial evaluation, determination of the treatment program, implementation of the treatment program, following up with patient, and re-evaluations.


• Monitors and prioritizes departmental workflows.


• Is responsible for all aspects of appointment access to include oversight for the supply and demand of appointments.


• Manages leave requests and KRONOS activities.


• Manages referral queue to ensure that 80% of the members receive their appointments within 10 days from the date of their referral.


• Demonstrates skill in customer service, interpersonal communications, and team building.


• Ensures compliance with regulatory requirements.


• Develops goals and objectives, establishes and implements policies and procedures for the department as needed.


• Ensures services are in compliance with professional standards, state, and federal regulatory requirements.


• Interviews, hires, trains and manages all department personnel.


• Develops standards of behavioral performance and clinical competencies.


• Evaluates personnel based on established standards and competencies.


• Disciplines and implements corrective action in accordance with established personnel policies.


• Provide clinical direction to staff.


• Identifies and responds to member needs.


• Ensures ongoing professional development for self, clinical staff, support staff and student affiliates.


• Promotes loyalty and morale by creating a climate that encourages professional development, individual creativity, innovation and a high level of productivity.


• Develops, coordinates and manages the non-payroll and payroll budgets.