Mental Health Service Area Manager
Vancouver, WashingtonMental health is an essential component of total health. As mental health professionals, we’re on the front lines every day, using the latest advances to help those in need. If you share our passion for care and our commitment to helping those around us, you’ll have the resources you need to make a real difference. Our services include adult and child therapy as well as help with addiction and eating disorders.
- Job Type: Full-time
- Job Level: Manager with Direct Reports
- Travel: Yes, 10 % of the Time
Success Profile
These are the traits of the most successful members of our behavioral health team.
- Adaptable
- Compassionate
- Good listener
- Proactive
- Results driven
- Versatile
Benefits
Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.
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Medical, Vision & Dental
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Professional Development
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Retirement Plans
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Vacation, Holiday & Sick Leave
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Supportive Teams & Resources
NOTE: Benefits may vary based on your Kaiser Permanente region, position, scheduled hours, and representation by collective bargaining or employee groups. *Offerings vary by location.
Our Culture
We offer a mental health environment that's unique both in the way we treat our patients and in the way we support our health care professionals. Here, we practice evidence-based care in a team setting that’s focused on the needs of the individual, the family and the population as a whole. This gives your patients the opportunity to work towards achieving their physical, mental, and behavioral health goals. On our teams, we hold social justice as a shared value and are committed to addressing and eliminating stigma associated with mental health and addiction. Working as part of a team also helps support your own career growth while you provide high-quality strengths-based, brief, solution-focused, and episodic mental health care.
What Our Employees Say
Aaron
Psychiatric Social Worker
“Kaiser Permanente has been an excellent platform for me to grow as a professional. The organization has demonstrated its commitment to the continued growth of its employees through the training it offers and encourages. I’ve always resonated with the organization’s integrated approach to health care, and its recognition of how essential good mental health is to a person’s overall well-being.”
Breeza
Licensed Certified Social Worker
“I would recommend and do recommend working for Kaiser Permanente. It’s a professional, clean, friendly, fast-paced environment and there is a real trust and respect for clinical staff no matter what role we serve. I love feeling valued and heard and am thankful to have found an environment that provides that.”
Janice
Licensed Marriage & Family Therapist
“This is the best place to work because of the commitment to the total health of our members, the work/life balance, the possibilities to use clinical skills in a variety of capacities within the organization and opportunities for personal and professional growth. As employees of Kaiser Permanente, we all have a voice and are encouraged to use it.”
Gabriela
Clinical Program Manager
“At Kaiser Permanente, I have opportunities to learn and work in a professional setting with people who are passionate about patient care. I love my career as a therapist and now as a manager! I really enjoy helping others and learning new interventions and modalities. These ensure my personal and professional growth.”
Laura
Psychotherapist
“Kaiser Permanente is a health care leader who sets trends and makes a difference in industry practices and protocols. I like the extraordinary resources available to do my job, the servant leadership of my manager and director, and the high standard of business and clinical ethics.”
Amie
PsyD, Clinical Psychologist
“We’re an innovative, vision-forward company. While Integrative-Care models are relatively new, we’ve been on the frontlines of building out a high-functioning integrated team for over a decade. Within this model of care, we’re pushed to think out of the box when it comes to patient care, be collaborative, and succeed in a fast-paced environment.”
Carol
PhD, Licensed Certified Social Worker – Clinical
“Kaiser Permanente demonstrates its commitment to their employees’, has a top-notch salary and compensation package, and has a leadership body that is well trained and supportive. As a Clinician and a Manager, I am very impressed with our commitment to quality outcomes. I have truly found a home here and would be honored for Kaiser Permanente to be my last professional stop in my career.”
Michael
PsyD, Licensed Marriage and Family Therapist, Psych Social Worker
“Kaiser Permanente, in my opinion, is a great mix of professional, friendly and fast-paced. They allow me to be who I am and let me have a voice. I love being a therapist and I’m very proud and excited about the Gender Assessments and transgender group work being conducted. I’m helping the LGBT community and making this population feel comfortable throughout their care journey. Kaiser Permanente is a breath of fresh air to me in my work.”
Kashonda
Psychotherapist
“I appreciate how Kaiser Permanente strives to reflect inclusivity and representation throughout the organization. I’m excited about an internal clinic comprised of African American clinicians dedicated to supporting the health needs of the African diaspora. I’m proud to be part of committees that intentionally promote equity, inclusion and diversity. These things combined with the benefits, opportunities and people make Kaiser Permanente a great place to work.”
Mental Health Service Area Manager
Primary Location Vancouver, Washington
Worker Location Flexible
Facility Cascade Park Medical Offices
Job Number 1352122 Date posted 04/23/2025
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Description:
The Service Area Manager (SAM) within each service area manages Mental Health staff or Addiction Medicine staff, including all clinical roles (ACs), prescriber or medical staff operational needs, coordination with RN and MA roles/responsibilities, manages daily operations and coordinates regional services per assigned coverage duties and department alignment. Participates with and assists the Mental Health or Addiction Medicine Regional Director, and Leadership Team, and the Chief of the Mental Health Department or Addiction Medicine Department in Program Development, Strategic Planning, and Operations leadership as per assigned department alignment. Partners with the Medical Director to facilitate successful team functioning in their respective service area. Provides high quality MH or AD clinical services to Kaiser Permanente members in a cost-effective manner and in accordance with accepted professional practice standards. Coordinates space needs and coordination of supports for ADDM and MH with local ADA and DA for the service area they manage.
Job Summary:
The Service Area Manager (SAM) within each service area manages Mental Health staff or Addiction Medicine staff, including all clinical roles (ACs), prescriber or medical staff operational needs, coordination with RN and MA roles/responsibilities, manages daily operations and coordinates regional services per assigned coverage duties and department alignment. Participates with and assists the Mental Health or Addiction Medicine Regional Director, and Leadership Team, and the Chief of the Mental Health Department or Addiction Medicine Department in Program Development, Strategic Planning, and Operations leadership as per assigned department alignment. Partners with the Medical Director to facilitate successful team functioning in their respective service area. Provides high quality MH or AD clinical services to Kaiser Permanente members in a cost-effective manner and in accordance with accepted professional practice standards. Coordinates space needs and coordination of supports for ADDM and MH with local ADA and DA for the service area they manage.
Essential Responsibilities:
- Deliver high quality clinical services, care coordination or supervision to MH or ADDM patients. Assist with urgent, post hospital, access issues or other member issues as needed. Provide consultation regarding clinical care to intra and interdepartmental colleagues. Provide and oversee that all care provided is within regional, departmental and professional standards for care. Maintains current knowledge in best practices in the management of behavioral health.
- Assume managerial responsibility of the geographical (Salem Area, Washington Area, Westside Area Eastside Area, Central Service Area) and specialty (e.g. Group programming, Solutions, Case Management, Child Program, IOP, or other) teams within the department as assigned in accordance with shared leadership responsibilities. This includes direct supervision of HP staff, evaluation of performance, development of training plans, resolution of team problems, scheduling to meet department and regional standards. Utilize Human Resource disciplinary process as needed. Coordinate with Regional leadership and other Service Area leaders to maintain and coordinate standardized approaches. Support UBT activities.
- Coordinate and support liaison and coordination of service area needs for Mental Health Department and Addiction Medicine including organizing and developing space planning, administrative supports, local service supports (e.g. registration, labs, scheduling). Oversee daily operations of and coordination of services within service area; including schedules, absences, vacation, other staffing or incident management as needed.
- Monitors and manages compliance to clinical standards, access standards, productivity standards and policies developed by the department leadership. Manages unit operations in partnership with the Leadership Team. Coordinates interdepartmental services within assigned service area. Coordinates with other department managers to ensure consistency of care. Coordinates with each Primary Care DA/ADAs. Monitors data collection. Monitors staff and clinic outcomes in collaboration with operational leadership and Permanente leadership. Assists in tracking patient care information as required by regulatory agencies and assists QM in audits and QM initiatives. Ensures appropriate documentation of all care in patients permanent medical record in accordance with accepted medical/legal standards (completes audits as necessary per quality committee expectations). Addresses member concerns and resolves complaints.
Basic Qualifications:
Experience
- Minimum five (5) years of clinical experience
- Minimum three (3) years of supervision of professional staff
- Minimum three (3) years of team or program management experience
- Minimum two (2) years of experience working in integrated healthcare setting or integrated health insurance organization
Education
- Masters degree in mental health field or higher.
License, Certification, Registration
- This job requires credentials from multiple states. Credentials from the primary work state are required at hire. Additional Credentials from the secondary work state(s) are required post hire.
- Licensed Marriage and Family Therapist (Oregon) within 12 months of hire OR Psychologist License (Oregon) within 12 months of hire OR Professional Counselor License (Oregon) within 12 months of hire OR Licensed Clinical Social Worker (Oregon) within 12 months of hire
- Licensed Independent Clinical Social Worker (Washington) within 12 months of hire OR Licensed Advanced Social Worker License (Washington) within 12 months of hire OR Licensed Marriage and Family Therapist (Washington) within 12 months of hire OR Mental Health Counselor License (Washington) within 12 months of hire OR Psychologist License (Washington) within 12 months of hire
- National Provider Identifier required at hire
Additional Requirements:
- Thorough knowledge of major Mental Health therapeutic modalities or Addiction Medicine modalities (in alignment with department assignment). Thorough and working knowledge of integrated medical and psychotherapy care of patients. Thorough and working knowledge of clinical supervision. Thorough and working knowledge of organizational development, quality management technology, continuous quality improvement methods, and professional standards regarding confidentiality and ethical behavior.
- Ability to access and provide diagnostic skills for diverse clinical population. Provide direct clinical care utilizing various modalities of treatment (i.e. individual, couple, family, group therapy). Manage a large volume of patients.
- Demonstrate ability in leadership, supervision and team building. Strong communication and problem solving skills
- Required ability to travel between multiple sites
Preferred Qualifications:
- Minimum six (6) years of clinical experience
- Ph.D in mental health field.
Primary Location: Washington,Vancouver,Cascade Park Medical Offices
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: NUE-NW-01|NUE|Non Union Employee
Job Level: Manager with Direct Reports
Department: Cascade Park - Mental Health/Resource-Admin - 1008
Pay Range: $107500 - $139040 / year
Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 10 % of the Time
Flexible: Work location is on-site at a KP location, with the flexibility to work from home.
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. Submit Interest
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. Submit Interest
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