Agency Manager Care at Home- LVN licensed preferred
Primary Location Tustin, California
Worker Location Onsite
Job Number 1312743 Date posted 12/27/2024
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Description:
Job Summary:
The Agency Manager of Care at Home is accountable for managing the development, planning, design, delivery and evaluation/improvement of Care at Home services, programs and operations at multiple sites and service areas, when applicable. This position is accountable for profit/loss, performance management/improvement, regulatory compliance, policy and procedure administration and systems management. Ensures compliance with Medicare, TJC, and other federal, state, and local requirements. Under the direction of the Care at Home Service Line, this position develops, maintains and evaluates/improves practice standards and ensures consistent implementation and coordination of services. Responsible for the delivery of services/programs that add value and are integrated with Regional Care at Home programs and organizational strategic and business goals/objectives. This position will supervise staff.
Essential Responsibilities:
- Directs and organizes the operational staff in the design, delivery and evaluation/improvement of business operations and other Care at Home services/programs provided.
- Assures that services/programs meet or exceed cost, quality, standards, and performance measures including but not limited to profit/loss accountability, performance management/improvement, regulatory compliance administrative oversight, Home Care computerized applications.
- In collaboration with Care at Home Director of Patient Care Service and/or Service Line Administrator, develops and implements strategic planning across service lines to achieve the most cost-effective, efficient levels of business operation.
- Collaborates with physicians and continuing care to plan for and meet operational Care at Home needs. Designs and evaluates processes and policies/procedures to improve operational and technological systems. Ensures policies, practices and procedures comply with administrative, legal, and regulatory requirements of Health Plan, governmental and accrediting agencies.
- Develops and monitors budgets and resource allocations. Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of service/care.
- Coordinates change management, and guidance implementation with Care at Home regional operational teams for all service lines.
- Performs other non-clinical business functions as assigned.
Basic Qualifications:
Experience
- Minimum five (5) years of either consulting, project management, healthcare operations or health insurance experience including minimum two (2) years working in healthcare.
- Minimum three (3) years of healthcare management experience, to include managing people, programs and/or projects.
Education
- Bachelor's degree required, OR four (4) years of experience in a directly related field.
- High School Diploma or GED required.
License, Certification, Registration
- N/A
Additional Requirements:
- Demonstrate ability to determine the key business issues and develop appropriate action plans from multidisciplinary perspectives.
- Demonstrate ability to conduct and interpret quantitative/qualitative analysis.
- Advanced computer skills and knowledge of data systems.
- Proven leadership skills in project management, process improvement, healthcare operations and consulting.
- Must exhibit efficiency, collaboration, candor, openness, and results orientation.
- Demonstrate an understanding of the operations and/or business of KP, health policy trends, and any applicable regulations related to the responsible practice area.
- Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
- Minimum six (6) years of consulting and project management experience including two (2) years working in healthcare preferred.
- Master's degree strongly preferred.
- Master of Business Administration (MBA) or Master of Public Health (MPH), or Master of HealthCare Admin (MHA) preferred.
- Project Management Professional (PMP) preferred.
- Lean Process Improvement Certification preferred.
Primary Location: California,Tustin,Tustin Home Health
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:30 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee
Job Level: Manager with Direct Reports
Department: Tustin Executive Center - Local Administration - B - 0801
Pay Range: $137800 - $178310 / year
Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 15 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital).
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.
Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.
Submit Interest
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
