Telemedicine Specialist-RN
San Diego, CaliforniaAt Kaiser Permanente our nurses are leaders, clinicians, researchers, innovators, and scientists who are contributing toward being an industry-leading voice for advancing evidence-based care. Whether supporting the patient directly in our hospitals or clinics, providing care at home, serving our patients through innovative virtual technology, or managing care delivery teams, Kaiser Permanente nurses utilize scientific evidence and our integrated care model to optimize the total health of our members and the communities we serve. We invite nurses who are passionate about nursing excellence, high-quality compassionate care delivery, professionalism, integrity, teamwork and patient and family centeredness to join our teams so that we can continue to sustain and build upon our culture of excellence.
- Job Type: Full-time
- Job Level: Individual Contributor
- Travel: No
Success Profile
We’re looking for Nurse Leaders who possess the following traits.
- Collaborative
- Compassionate
- Flexible
- Leadership
- Socially Conscientious
- Trustworthy
Benefits
We offer several benefits to our nurses.
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Medical, Vision & Dental
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Retirement Plans
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Educational Opportunities & Tuition Reimbursement
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Supportive Teams & Resources
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Career Growth & Development
Our Culture
At Kaiser Permanente, we cultivate an environment of compassion, integrity, trust, and open communication that helps our teams do their best work. We believe that lifelong learning will expand our knowledge so we can better serve our patients. Our practice is rooted in research and evidence-based care. Our nurses reflect the rich diversity of our members and communities and provide culturally responsive and competent care that promotes understanding of our members needs and preferences. At Kaiser Permanente, nurses are highly skilled professionals who exemplify leadership, critical thinking, and collaborative problem solving and deliver the right care, at the right time, in the right setting.
What Our People Are Saying
Kristen
Relief Charge Nurse
“Working as a nurse at Kaiser Permanente has allowed me the perfect flexible schedule so that I can volunteer as Girl Scout Leader and room parent for both my children. My kids know that I am a hardworking mother who can provide, as well as a mom who can be present and be there for them – and that means everything to me.”
Jazmin
RN, Advice Nurse
“Working for Kaiser Permanente has allowed me to take control of my future and make my goals a possibility. I feel that Kaiser Permanente allows me to keep climbing and moving. Having that ability truly makes me feel empowered.”
Stella
Registered Nurse IV
“Kaiser Permanente has taken me on a personal and educational growth journey. I am supported by a culture of excellence that allows me to be dedicated to patients and patients’ families every day at work. What an honor to be part of Kaiser Permanente.”.
Caitlin
Inpatient Lactation Consultant
“As an RN/IBCLC in Maternal Child, I’m meeting families at a pivotal time — I’m there to help launch a new family into the world. Everything I do has the potential to impact a family’s health for generations to come.”
Kimberly
Quality Coordinator RN
“In Hawaii, your community is your family — or ‘ohana.’ I am able to provide extraordinary patient-centered care to my ohana.”
David
Appointment and Advice RN
“The location is fantastic. Kaiser Permanente is all over the country. You can pick almost any environment you want – from ocean to mountain to city. You’ll still be able to contribute to our mission of providing high quality health care at a local facility.”
Shawn
BSN, RN
“I chose Kaiser Permanente because their staff and providers really show that they care about you. Also, throughout my 12 years of working here I’m always learning something new, and I’ve had many opportunities for growth and development.”
Telemedicine Specialist-RN
Navigating the Hiring Process
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As the leader of the health care team, provides professional nursing care, utilizin the nursing process in accordance with established standards of care, policies and procedures. Demonstrates performance consistent with the Medical Center Vision, Mission and Strategic Plan of the organization. Remains flexible to changing systems; is expected to demonstrate quality and effectiveness in work habits and clinical pracice; and treats co-workers, patients, families, and all members of the health care team with dignity and respect.
Essential Responsibilities:
- Handles continuous inbound telephone volume.
- Assesses and triages patients via telephone, follows.
- Nursing protocols, identifies patient needs and appropriately advises physician of unusual circumstances/abnormal conditions.
- Collects data related to health history, using interviewing, questioning and listening skills, and utilizes a computer system to identify pertinent information.
- Implements care and/or initiate action in response to data indicating potential/actual risk to patients health based on age specific development.
- Potential outcomes may include providing appropriate advice, booking an appointment, typing a message to the provider or consulting with a Call Center physician.
- Performs patient call-backs.
- Effectively uses computers and other technology systems to record pertinent and provider data, interactions, interventions and outcomes.
- Acts as a patient advocate; promotes patient self-efficacy through preventative and health promotion information.
- Demonstrates an awareness of and sensitivity to patient/family rights.
- Handles inquiries and complaints pursuant to procedure.
- Adheres to legal and ethical requirements and company policies and procedures.
- Supports and demonstrates Kaiser Permanentes/Call Centers customer service philosophy and manages calls in a professional, systematic and organized manner.
- Functions as a team member to achieve Call Center goals and objectives.
- Maintains professionalism at all times.
- Performs other duties as required.
Basic Qualifications:
Experience
- KP OnCall: Minimum two (2) years recent (within the last four (4) years) full-time equivalent experience in a call center, acute care, or ambulatory setting.
- See Reference Materials below
Education
- Graduate from accredited School of Nursing with RN degree.
License, Certification, Registration
- Registered Nurse License (California)
Additional Requirements:
- Must obtain any required out of state RN licensure within six (6) months of hire.
- Will be required to take and pass a call center simulation skills assessment.
- Knowledge of personal computer and operating systems, software and mainframe systems.
- Ability to navigate between various software and mainframe systems on a personal computer with an established operating system.
- Must have excellent verbal, written and interpersonal communication skills, as well as demonstrated effective telephone skills.
- Ability to perform multiple tasks and work in a fast-paced environment.
- Must be able to work assigned shifts including weekend requirement.
- Ability to assess and triage patients via telephone, utilizing questioning and listening skills, and ability to utilize nursing judgment and follow nursing protocols in order to implement/direct appropriate care for patient populations.
- Ability to perform job functions independently.
- Ability to use a computer terminal for extended periods of time and wear a telephone headset for the majority of the work shift.
- Must have excellent customer service skills.
- Must have excellent problem-solving capabilities.
- REQUIRED SKILLS TESTING:
- A Call Center simulation assessment will be conducted which will evaluate the candidate's ability to navigate through the program, to perform keyboarding skills (alpha/numeric), and to multitask.
- This assessment is required for all internal and external candidates.
- The assessment may assist candidates in gaining a better understanding of computer technology and production activity related to the Advice RNs clinical role.
- In addition, candidates may gain an enhanced understanding of the challenges of this role and of the operational needs of the Appointment and Advice Call Center.
- OTHER: Sensitivity to workplace diversity and cultural factors.
- Adheres to confidentiality policies.
- Must be service-oriented and maintain the highest level of courtesy to patients, members, staff and co-workers.
Notes:
- 4 of 5 weekdays and every other weekend.
- Shift is 2:45 pm - 11:15 pm.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
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