Surgery Scheduling Clerk - On-call/Day
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Under direct supervision, schedules patients for pre-operative tests & appointments; distributes prescribed pre-operative exam forms to appropriate departments; provides telephone coverage & reception for designated areas; distributes surgery schedule per established distribution list; types & mails letters to pre-operative patients regarding surgical procedures/policies.
This description is for recruitment posting purposes only. It has not received full HR review and approval.
- Upholds KPs Policies & Procedures, Principles of Responsibilities & applicable state, federal & local laws
- Schedules & reschedules patients for all pre-operative appointments which are predetermined by the date & nature of surgery
- Contacts patients to coordinate all prescribed appointments & preoperative diagnostic tests within appropriate timeframe
- Types & mails instructional letters to pre-operative patients regarding surgical procedures & policies
- Prepares, distributes, collects & maintains all pre-operative lab, w-ray, EKG reports & other forms
- Receives & records surgery cancellations & scheduling changes
- Distributes daily surgery schedules to various personnel per established distribution list
- Provides telephone & in-person reception to designated area(s) by responding to patients & physicians questions, answering & screening telephone calls, receiving & relaying messages
- Performs other duties as required, such as typing, filing ordering supplies, accessing general patient information from computer systems, compiling statistics, duplicating copies, etc
- Informs various department personnel of cancellations & scheduling changes
- Equipment Utilized: Duplicating Equipment, Telefaxing Equipment, Multi-Line Phone Automated Appointment & Record Information Systems (i.e., CARE, CRIS), Typewriter, PC
- Assume other activities & responsibilities from time to time as directed
Basic Qualifications:
Experience
· Six (6) months of medical office experience to include knowledge of medical terminology and multi-line phones.
· Good oral and written communication skills.
· Typing at 35 wpm.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest