Hospital Aide I

Under indirect supervision transports patients, laboratory specimens, medical supplies and equipment within the in-patient units; assembles and maintains required equipment; and performs related duties.

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.  


• Transports patients by assisting or lifting individuals onto gurneys or into wheel chairs and transports to prescheduled appointments within acceptable time standards and safety procedures. Collects and delivers medical equipment, supplies, laboratory specimens, and Central Processing materials as requested. Establishes and maintains courteous, cooperative relations with patients by reassuring patients and explaining the purpose of the transport. Checks oxygen tanks for leakage and level of oxygen in the tank.  Replaces empty tanks, and checks and requests services on departmental gurneys, wheel chairs, and oxygen carriers through Plant Services. Assists physicians, nursing personnel, and other medical professionals as needed in the care or treatment of patients. Maintains prescribed standards of cleanliness in the work place. KP Service Standards: Follows LMPs ABCs: Takes Initiative: Positive first impression, ask how you can help and give information Take Responsibility: Solve problems, resolve conflict, assume ownership Take Care: Protect confidentiality, show respect, value differences, and show empathy Take Pride: Neat work area, low noise, be professional, support your team and KP. Performs other related duties as needed or directed by the department manager and/or seniors.  


• Exhibits standards of competencies in the delivery of care by preparing and transporting patients to their destination in a timely, safe, and efficient manner. Demonstrates competencies of all medical equipment used in transporting patients. Demonstrates competencies in the use of the Automated Dispatch System (VIP, Patient Tracking System). Sets priorities according to most emergent needs on an ongoing basis. Demonstrates an understanding of the cognitive, physical, emotional, and chronological maturation process in delivery of services to patients of the age group served. Insures patient is prepared for transportation in accordance with safety requirements indicated in department policy. Recognizes and clarifies inappropriate orders. Routinely takes usual and special precautions relative to the age, medical history, condition of the patient, and the type of treatment being given. Calls VIP to receive assignments Obtains the following information prior to dispatch: patients name, Room Number, destination, isolation precautions, mode of transportation, equipment needed. Documents all requests and special instructions on trip cards in a timely, legible, comprehensive and accurate manner. Observes all applicable Regional, Medical Center, and department policies and procedures.  Maintains current CPR, BLS for the Health Care Provider or equivalent program.  Keeps current with fire and safety regulations and procedures.  Follows Universal Body Substance Precautions and Infectious Waste protocols.  Completes and maintains a current annual health screening (PPD). Adheres to Attendance Policy, Time System policy, Personal Phone Call policy, Dress Code policy, Computer Security policy.  Displays clearly visible  Kaiser Identification Badge stating name, title, and department. Participates in education/orientation of other staff. Accountable for all content of staff meetings/in-service presentations by attendance or reviewing minutes.


• Exhibits standards of professional behavior to enhance quality of service as indicated in Kaiser Permanente Quality of Service Philosophy in general professional behavior towards, and concern for, patients, members, and employees. Maintains the privacy and confidentiality of both member and employee with regard to medical records and communication regarding disease, conditions, and status. Ability in dealing with customer complaints in a positive way. Provides compassionate service. Treats co-workers with respect and appreciation. Informs members of: reason for transport and destination.  Reason for delays or anticipated delays. Treats all patients in accordance with the Patients Bill of Rights. Communicates in the English language while in the patient care setting, except when acting as an interpreter.  Provides written communication that is accurate, complete, and legible; routes such communication appropriately and in timely manner. Maintains professional, courteous, and cooperative demeanor in all interactions with patients and staff.  Responds positively to constructive criticism and offers plan for improvement.  Knowledge of, and participation in, unit quality improvement activities.  Assists physicians, nursing personnel, and other medical professionals as needed in the care  or treatment of patients. Adjust to fluctuations in workload, within designated work hours.  Conducts transportation within time frames designated in department policies.  Performs additional related duties as assigned/needed by Department Administrator, Department Managers, and/or seniors.  Demonstrates flexibility to function in a variety of settings based on individual skills. Verifies that all equipment needs is in working order and safe for transportation.  Cleans and performs operator maintenance on medical equipment used in transporting patients.  Checks oxygen tanks for leakage and level of oxygen in the tank.  Replaces empty tanks.  Checks and requests service on departmental gurneys, wheel chairs, and oxygen carriers through Plant Services.  


• Maintains prescribed standards of cleanliness in workplace. Identifies learning needs of team members and provides instruction to increase staff effectiveness.  Provide directions:  provides clear direction and priorities; clarifies roles and responsibilities.  Influences others: Asserts own ideas and persuades others; gains support and mobilizes people to take action.  Foster Teamwork: Fosters collaboration among team members and uses teams to address relevant issues.  Motivate Others: Encourages others to achieve; creates enthusiasm, a feeling of investment, and a desire to excel.  Champion Change:  Challenges the status quo and champions new initiatives; acts as a catalyst of change and stimulates others to change; paves the way for needed changes; manages implementation effectively.  Provides performance input: Accurately assesses strengths and development needs of employees; gives timely, specific feedback to manager.