Medical Office Director
Primary Location Salem, Oregon
Worker Location Flexible
Facility North Lancaster Medical Offices
Job Number 1333861 Date posted 01/31/2025
Navigating the Hiring Process
We're here to support you!
Having trouble with your account or have questions on the hiring process?
Please visit the FAQ page on our website for assistance.
Need help with your computer and browser settings?
Please visit the Technical Information page for assistance or reach out to the web manager at kp-hires@kp.org.
Do you need a reasonable accommodation due to a disability?
A reasonable accommodation is any modification or adjustment that enables you to fully participate in completing the following:
- Online Submissions
- Pre-Hire Assessments
- Interview Process
Please submit your accommodation request and an HR Representative will contact you.
Description:
Serves as the strategic, operational and administrative leader for an assigned medical clinic. Responsible for overall medical clinic operations and business functions and, as assigned, may also serve as manager for other regional initiatives. Leads through department managers, working closely with providers and managers to assure the implementation of regionally consistent practices, processes, and protocols to achieve excellence in quality of care, service, access, resource utilization, employee/physician satisfaction and workplace safety. Assures alignment of medical clinic goals with the organizations strategic initiatives and business plans.
The Medical Clinic Director reports to the Senior Administrator and is distinguished by responsibility for an assigned medical center(s) leading an interdisciplinary team, which typically includes primary and specialty care and ancillary services; supervisory responsibility with both direct and indirect reports through subordinate managers; clinic fiscal management; and quality assurance, affordability and patient engagement responsibilities. Partners with Dental Office Managers for facilities and safety-related issues for medical/dental integrated clinics.
Oversight of nursing professional practice standards, KP standards of care and clinical competency of staff are managed by a dotted-line reporting relationship to RN-licensed administrators. For RN licensed, includes accountability of nursing professional practice standards, KP standards of care and clinical competency of staff in accordance with licensure and regulatory requirements; may also perform patient care to the extent necessary to maintain clinical expertise and competency to fulfill job responsibilities.
Job Summary:
Serves as the strategic, operational and administrative leader for an assigned medical clinic. Responsible for overall medical clinic operations and business functions and, as assigned, may also serve as manager for other regional initiatives. Leads through department managers, working closely with providers and managers to assure the implementation of regionally consistent practices, processes, and protocols to achieve excellence in quality of care, service, access, resource utilization, employee/physician satisfaction and workplace safety. Assures alignment of medical clinic goals with the organizations strategic initiatives and business plans.
The Medical Clinic Director reports to the Senior Administrator and is distinguished by responsibility for an assigned medical center(s) leading an interdisciplinary team, which typically includes primary and specialty care and ancillary services; supervisory responsibility with both direct and indirect reports through subordinate managers; clinic fiscal management; and quality assurance, affordability and patient engagement responsibilities. Partners with Dental Office Managers for facilities and safety-related issues for medical/dental integrated clinics.
Oversight of nursing professional practice standards, KP standards of care and clinical competency of staff are managed by a dotted-line reporting relationship to RN-licensed administrators. For RN licensed, includes accountability of nursing professional practice standards, KP standards of care and clinical competency of staff in accordance with licensure and regulatory requirements; may also perform patient care to the extent necessary to maintain clinical expertise and competency to fulfill job responsibilities.
Essential Responsibilities:
- Accountable for role modeling principles defined by the Care Experience Standards, the KP Mission and any specific department/organizational initiatives.
- Ensures operational and performance standards are met for assigned teams. Plans, develops, implements, and evaluates department strategies, programs, and policies in partnership with senior leadership by implementing short- and long-range department goals, programs, and policies; supporting business initiatives and strategies; ensuring consistent program interpretation and application; establishing and sustaining strategic relationships with key stakeholders; ensuring service level agreements are met; and analyzing and reporting on successes against metrics.
- Provides leadership through direct and indirect reports to assure member focused high quality, accessible, cost effective care, including interviews, selection, orientation, scheduling, evaluation, coaching, rewards/recognition, discipline, and staff accountabilities. Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; executing performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
- Responsible for clinic operations to achieve business and organizational strategic objectives. Develops and implements business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly.
- Manages the overall clinic budgets ensuring spending within the budget allocation; monitors and controls expenditures and provides input and direction to the budget planning process demonstrating comprehensive financial acumen.
- Oversees clinic building, offices and equipment. Responsible for coordination and management of facilities issues onsite with internal and external vendors.
- Serves as the primary Health Plan partner for the Clinician-In-Charge of assigned clinic.
- Collaborates to develop recommendations, implement, and evaluate improved processes and systems within multi-disciplinary care teams and across the continuum of care. Addresses patient complaints/concerns and researches and resolves; acts as patient advocate when necessary.
- Contributes toward the overall development of programs and services to provide for the needs of members, physicians and staff.
- Initiates and leads community relations activities to enhance the image and reputation of the organization in local customer service areas; may serve as operational lead and/or representative on various national, regional and local committees and attend events as appropriate.
Basic Qualifications:
Experience
- Minimum five (5) years of supervisory and management experience
- Minimum two (2) years of experience managing operational or project budgets
- Minimum two (2) years of healthcare related experience
Education
- Bachelors degree or higher in Healthcare, Business Administration, Public Administration or related field
License, Certification, Registration
- N/A
Additional Requirements:
- Ability to analyze, integrate and use quantitative data informed decisions about quality improvement and collaborating with clinical staff, back office staff, and team to achieve expected outcomes
- Ability to lead in a culturally diverse environment and promote culturally competent care
- Excellent interpersonal and written communication skills, including mediation and public speaking skills with the ability to communicate effectively in written and spoken English
- Ability to attend to details, prioritize and complete multiple tasks independently in a fast-paced environment and following agreed upon timeline
- Excellence in customer service, service recovery and complaint resolution skills
- Strong organizational, communication, human resource and interpersonal skills, with a team-based approach to leadership
- Project management and problem-solving skills with the ability to anticipate needs and make decisions
- Knowledge of trends and policies in healthcare
- Skills in building collaboration and sustaining productive and respectful working relationships, both internally and externally
- Computer proficiency (preferably in Microsoft Windows environment) to effectively communicate, gather data and generate reports
Preferred Qualifications:
- Minimum seven (7) years of supervisory and management experience
- Outpatient care setting experience
- Leadership experience in a complex, multi-faceted healthcare setting working with a large physician group practice; preferably in a unionized healthcare setting
- Demonstrated understanding of clinical and operational processes, staff licensure/certification, clinical competency requirements and scope of practice concepts
- Ability to performance manage, coach, and develop staff
- Ability to lead and implement change management and process improvement activities
- Ability to establish partnerships with physician group, organized labor representatives and peers in order to create a culture of commitment to patient focused service, excellent support of physician and nursing practices, innovation, compliance, safety, and integrity
- Masters degree in Healthcare, Business Administration, Public Administration or related field; Nursing or Healthcare degree preferred
Notes:
- Medical Office Director: North Lancaster, Keizer Station & McMinnville Primary Care
Primary Location: Oregon,Salem,North Lancaster Medical Offices
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat, Variable
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: NUE-NW-01|NUE|Non Union Employee
Job Level: Director/Senior Director
Department: North Lancaster Medical Office - Medical Office Administration - 1008
Pay Range: $146000 - $188870 / year
Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 20 % of the Time
Flexible: Work location is on-site at a KP location, with the flexibility to work from home.
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
