Administrative Services Senior Manager

Description:
Oversees day-to-day operations of information maintenance and distribution by forecasting and preparing to guide multiple multi-disciplinary teams to conduct task work. Manages service area workflow by allocating and establishing expectations for staff assignment with consideration for organization-wide resource allocation. Overseeing multiple teams in execution of high-visibility and impactful events by reviewing feedback and beginning to develop novel solutions to wide-spanning issues in delivery of services. Drives budget management to teams by evaluating and implementing complex changes to department budget based on timeline, staffing, space and equipment needs. Manages senior-level relationships with long-standing and impactful vendors by driving and enabling complex vendor relationships with member and KP goals and issues. Mentors teams on data integrity and reporting by anticipating and assigning wide-spanning and high-impact operational tasks.

• Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders.


• Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and / or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.


• Oversees day-to-day operations by: forecasting and preparing to guide multiple multi-disciplinary teams to conduct task work; reviewing and aligning new processes and systems to ensure general standards and guidelines are met efficiently; reviewing progress across multiple teams and driving accurate and high-impact results in relations to departmental goals; evaluating instructional materials for training on standardized processes for administrative tasks; acting as senior point of escalation for multiple teams complex and highly impactful day-to-day operations; establishing and maintaining partnerships with other functional areas; and partnering with department senior managers to ensure team administrative support needs are met.


• Manages service area workflow by: allocating and establishing expectations for staff assignments with consideration for organization-wide resource allocation; overseeing staffing-related deficiencies and reallocating department resources to ensure quality of service; reviewing progress across multiple teams and driving accurate and high-impact results in relations to departmental goals; evaluating instructional materials for training on standardized processes for administrative tasks; acting as senior point of escalation for multiple teams complex and highly impactful day-to-day operations; establishing and maintaining partnerships with other functional areas; and partnering with department senior managers to ensure team administrative support needs are met.


• Managing multiple teams in coordination and planning of high-visibility and impactful events by: providing recommendations for updates to internal org priorities for conducting meeting facilitating and aiding to implement expectations for meeting facilitations enterprise wide; and establishing guidelines and overseeing booking meeting rooms appropriate for highly complex audiences and meeting objectives.


• Overseeing multiple teams in execution of high-visibility and impactful events by: reviewing feedback and beginning to develop novel solutions to wide-spanning issues in delivery of services; ensuring adequate resources are allocated to execute high-level events successfully; prioritizing and monitoring key senior employee schedules and deadlines when organizing events for maximum availability; serving as a senior point of escalation and resolution for delicate, high-impact issues during meetings and events; and reviewing and identifying improvement criteria for tracking desired event outcomes; and conducting a preparation meeting to ensure all factors are considered, evaluating the agenda, meeting minutes, and meeting summaries, generating and ensuring action-item follow through, conducting surveys to make process improvements, and coordinating high-stakes guest presentations in department meetings or large team meetings.


• Drives budget management to teams by: evaluating and implementing complex changes to department budget based on timeline, staffing, space and equipment needs; uiding staff to ensure the services and processes are cost effective and meet department objectives; influencing the development of direction and strategy to ensure cost-effective events that meet budget requirements; reviewing and may be approving escalated complex vendor requests and evaluating and approving standard allocations of expenses through appropriate accounts.


• Manages senior-level relationships with long-standing and impactful vendors by: driving and enabling complex vendor relationships with member and KP goals and issues; ing and maintaining long-term relationships with strategic leaders, members, and vendors across multiple cross-disciplinary teams; and sharing insights from teams to senior management for high-level innovative collaboration with issue resolution and setting future engagement standards.


• Mentors teams on data integrity and reporting by: anticipating and assigning wide-spanning and high-impact operational tasks; managing staff and service level complex reporting (e.g., productivity, weekly statistics, and statistical reports) are accurate, efficient, and completed to organizational standards; evaluating and driving accuracy on highly-complex reports for overall department budgets; and analyzing problem areas, identifying root causes, resolving data issues, measuring impact of changes, and recommending and beginning to approve basic process improvements and new solutions.


• Manages alignment of strategic direction by: identifying areas of improvement and escalating access, quality, and affordability of services in collaboration with organizational leaders and management while ensuring compliance with regulatory bodies; ing, incorporating advanced strategies, and leveraging innovative processes to improve department direction and strategy; ures, and organizational goals; and planning multiple team efforts to enact set strategic directions and leading implementation of improvements to strategy approaches.