Coordinator Outside Referral, ACS
Primary Location Riverside, California
Worker Location Onsite
Job Number 1312063 Date posted 04/28/2025
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Description:
This position is under review and must follow the guidelines in accordance with the respective collective bargaining agreements and/or NLRB definition of a confidential employee. This position must be reviewed in partnership with HR Consulting prior to posting. Under direct supervision, maintains current records of all physician outside referrals of Kaiser Permanente Health Plan members, verifies that outside referrals have proper authorizations for prescribed services, monitors expenditures to determine appropriateness of payment per established guidelines, and sets up reporting systems for the processing of forms required for outside referrals and the payment of outside services rendered.
Job Summary:
This position is under review and must follow the guidelines in accordance with the respective collective bargaining agreements and/or NLRB definition of a confidential employee. This position must be reviewed in partnership with HR Consulting prior to posting. Under direct supervision, maintains current records of all physician outside referrals of Kaiser Permanente Health Plan members, verifies that outside referrals have proper authorizations for prescribed services, monitors expenditures to determine appropriateness of payment per established guidelines, and sets up reporting systems for the processing of forms required for outside referrals and the payment of outside services rendered.
Essential Responsibilities:
- Reviews physicians requests for outside medical services.
- Verifies patient eligibility and contacts both outside facility and patient regarding billing procedures and appointment scheduling.
- Reviews and processes billings received from outside medical providers.
- Verifies authorized services prescribed, determines accuracy and appropriateness of charges.
- Determines whether questionable billings received are to be considered for payment through the outside medical referral system and reroutes billings.
- Follows up on outstanding accounts.
- Sets up and maintains files on all outside referral patients.
- Sets up files on all no-bed patients and pre-scheduled surgeries, notifies patients and outside providers and processes invoices.
- Educates community hospital personnel, physicians and billing services regarding Kaiser Outside Medical referral and reimbursement policies and practices, covered benefits and authorized services.
- Interpret SCPMG, KFH and KFHP policies and answer inquiries from Kaiser members, physicians and other involved personnel and support staff.
- Act as liaison between Regional Offices and local Outside Referral desk to coordinate and implement all Outside Medical Systems for SCPMG associated with use of non-Kaiser facilities for the purposes of: in and out patient referrals, supplemental bed and pre-scheduled surgeries.
- Provide accurate information to outside providers and members to help facilitate most appropriate route of health care.
- Interpret and implement necessary procedures regarding contractual agreements between Kaiser Permanente and Community Hospitals and physicians.
- Performs other administrative duties as required.
- CLAUSE - APPLICABLE TO KERN COUNTY (BAKERSFIELD) POSITIONS ONLY In Kern County Only, this position may only be filled by a candidate to be stationed at 5055 California Avenue. Please use represented Job Code 18800 when posting this position for any other Bakersfield location.
- Should you have questions please contact your local HR, Labor Representative, or Regional Compensation Consultant.
Basic Qualifications:
Experience
- Minimum one (1) year of related work experience required.
Education
- High School diploma or General Education Development (GED) required.
License, Certification, Registration
- N/A
Additional Requirements:
- Plus knowledge and experience with various computer programs.
- Good communication and interpersonal skills as well as mathematical skills.
- Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
- Medical terminology and knowledge of Medicare Guidelines preferred.
Primary Location: California,Riverside,Riverside Administration
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon - Fri
Working Hours Start: 08:30 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: B05|USW|Local 7600
Job Level: Individual Contributor
Department: Palm Desert MOB - Medical Office Admin Services - 0806
Pay Range: $24.89 - $27.46 / hour
The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
On-site: Work location is on-site (KP designated office, medical office building or hospital).
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.
Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.
Submit Interest
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
