Review Services Coordinator - MUST live in KPWA market or relocate
Primary Location Renton, Washington
Worker Location Remote
Job Number 1331434 Date posted 01/17/2025
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Description:
The Review Services Coordinator is a critical role in adjudicating pre-authorization coverage requests for all types of services - medical and DME. The work environment is fast paced and at many times complex. Knowledge of health plan functions is required and include reading and interpreting contracts and coverage and understanding claims payment. This role includes handling a high volume of incoming calls from members and providers, managing multiple requests simultaneously and accurately and easily identifying requests that require a higher level of clinical review. This position must have a strong knowledge of medical terminology, CPT, HCPC and ICD coding as well as strong computer skills. This position requires that all CMS, State and Federal compliance and regulatory requirements be met.
Job Summary:
The Review Services Coordinator is a critical role in adjudicating pre-authorization coverage requests for all types of services - medical and DME. The work environment is fast paced and at many times complex. Knowledge of health plan functions is required and include reading and interpreting contracts and coverage and understanding claims payment. This role includes handling a high volume of incoming calls from members and providers, managing multiple requests simultaneously and accurately and easily identifying requests that require a higher level of clinical review. This position must have a strong knowledge of medical terminology, CPT, HCPC and ICD coding as well as strong computer skills. This position requires that all CMS, State and Federal compliance and regulatory requirements be met.
Essential Responsibilities:
- Adjudicate pre-authorization requests for all services - medical & DME. Determine urgency of request based on information provided. Enter & process selected patient medical information into the Referral Management System (RMS) to produce the authorization.
- Receive and process incoming phone calls from members, providers and internal KFHPW departments.
- Perfom and research complex issues related to authorization denials, delays and claims related issues. Ability to get to the root cause of an issue and provide a accurate, concise explanation to the member, provider and/or internal KFHPW department.
- Other duties as assigned (eWatson, training, JIVA, Ring of Defense)
Basic Qualifications:
Experience
- Minimum two (2) years of health care experience with emphasis in health insurance including pre-authorizations, benefits/eligibility, and billing.
- Minimum two (2) years of experience with online computer systems and Microsoft Office.
- Minimum one (1) year of phone customer service experience.
Education
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- N/A
Additional Requirements:
- Medicare and strong communication skills.
- Computer skills in Windows environment, including MS Word and Excel.
- Kaiser Foundation Health Plan of Washington applications.
- Communication and interpersonal skills.
- Working knowledge of Health Plan benefits and policies.
- Basic understanding of Medicare regulations, particularly those pertaining to the provision of Part B services.
- Working with the public with emphasis on problem solving and conflict resolution.
Preferred Qualifications:
- Kaiser Foundation Health Plan of Washington (KFHPW) work experience.
- Experience with health plan contracts & coverage.
- Health plan claims experience.
- Medical coding experience with ICD-9/10, CPT and HCPCS.
- Some college courses preferred.
Primary Location: Washington,Renton,Renton Administration - Rainier
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Remote
Employee Status: Regular
Employee Group/Union Affiliation: J04|OPEIU|OPEIU Local 8
Job Level: Individual Contributor
Department: Renton Admin Rainier - Grp Reltn-Review Svcs Mgt/Supp - 1130
Pay Range: $30.59 - $42.42 / hour
The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
Remote: Work location is the remote workplace (from home) within KP authorized states.
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
