Pharmacy Technician - Pharmacy Contact Center
Renton, WashingtonAs part of the pharmacy team with Kaiser Permanente, you’ll learn and grow as you help make a difference in the lives of everyone in our communities. Whether you’re working with patients, partnering with physicians, or collaborating with colleagues, you’ll play a key role in an information-rich environment. One where your development will be supported and your skills will be challenged as you work at the top of your license. If you want to explore opportunities beyond your role, we provide a wide array of professional growth opportunities to help our pharmacy team advance their skills and careers. If you believe in the continued pursuit of excellence, there’s no better place to put your beliefs into practice.
- Job Type: Full-time
- Job Level: Individual Contributor
- Travel: No
- Pay Range: $23.24 - $34.87 / hour
Success Profile
We’re looking for Pharmacy team members who possess the following traits.
- Collaborative
- Compassionate
- Flexible
- Multi-Tasker
- Team Player
- Results Driven
Benefits
We offer several benefits to our pharmacy team.
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Health Care Benefits
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Compensation
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Vacation, Holiday & Sick Leave
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Labor Management Partnership
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Work-Life Balance
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Healthy Workforce
Our Culture
As part of the Kaiser Permanente pharmacy team, you’ll collaborate with other team members and physicians to continually evolve and enhance patient care. You can also take advantage of our electronic medical record systems and our integrated technology platforms. It’s a unique opportunity to drive the future of care for all while leveraging your expertise to improve the total health of our members.
What Our People Are Saying
Alex
Outpatient Pharmacy Operations Manager
“I’ve felt real support every step of the way throughout my pharmacy career. I would not be the pharmacist I am today if I was not empowered to practice kindness and compassion, and be allowed to be me. I feel blessed to have been a part of this organization for the past 16 years.”
Osagie
Ambulatory Care Pharmacy Supervisor
“I have had multiple growth opportunities at Kaiser Permanente. I started as a Summer Youth intern, then I worked as an Apothecary Circle intern. After that, I received two years of pharmacy residency training here. I’ve always been supported with substantial resources like tuition reimbursement, business resource groups, as well as coaching and mentorship programs.”
Porsha
Director, Inpatient Pharmacy Services
“I chose Kaiser Permanente because of its presence in our communities. We acknowledge, support, cultivate, and nourish the body, soul, and spirit of each patient, employee, and community member. I wanted to be a part of such a phenomenal organization.”
Robert
Manager, Mail Order Call Center
“They encouraged me to work outside of my comfort zone. Now, I’m on a career path I would have never expected. I enjoyed my pathway to get here and it’s been a challenge. It really helped me grow as a person and as an employee. Kaiser Permanente supported me to be the manager I am today.”
Georgina
Project Manager
“I joined Kaiser Permanente as a young mother with a family. I knew this was a stable company with great pay and benefits, and many opportunities to grow. I’ve always experienced flexibility and growth and we’re encouraged to serve our communities and to have a work-life balance.”
Michelle
Pharmacy Clerk
“When you join Kaiser Permanente, you have access to a wealth of experience in the health care industry. You’ll learn about more than medications. You’ll gain experience in customer service, data entry, and other valuable areas. I enjoy supporting our pharmacists and ensuring my patients receive the medications they need.”
Pharmacy Technician - Pharmacy Contact Center
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The Kaiser Permanente Pharmacy Technician performs functions that support the daily workflow of the pharmacy. The Kaiser Permanente Pharmacy Technician ensures the timely and appropriate distribution of drug therapy in compliance with state and federal laws and in accordance with Kaiser Permanente policies and procedures.
Essential Responsibilities:
- Performs functions that support the daily workflow of the pharmacy including: Typing new prescriptions; Processing refill prescriptions and entering other prescription data into the computer; Counting and pouring medications from stock bottles; Entering chronic condition information; Prepackaging and labeling medications; Stocking shelves; Filing prescriptions; Performing inventory functions; Releasing refill medications and OTC products to patients; Handling non-professional phone calls including refill requests from patients and refill authorizations from prescribers; Calling prescribers to obtain refill authorization; Triaging phone calls to the appropriate person. Working knowledge and competency with cashiering processes and procedures. Adherence to Kaiser Permanente Cash Security and Compliance standards.
- Ensures the timely and appropriate distribution of drug therapy by: reading, interpreting, and filling prescription orders with the correct medication; ensuring the quantities are correct based on the sig; accurately calculate dosages based on the patients weight
- Ensures patient safety and provides excellent customer service to the patient by: identifying opportunities to prevent unusual occurrences; consistently performing safety checks when dispensing medications; taking appropriate steps to resolve and report unusual occurrences; and following standard work for greeting patients and providing excellent customer service; providing service recovery when appropriate and by following proper procedures
- Demonstrates dedication to evidence-based medicine in daily duties by staying current on clinical initiatives and priorities; and identifying specific issues and bringing them to a pharmacists attention (such as high risk meds, glucose strips, preferred drugs)
- Administers the different medication formularies by following Kaiser Permanente policies, procedures and protocols. Maintains and utilizes current knowledge of basic drug information and medical terminology when performing duties.
- N/A
- Completion of an approved pharmacy technician training program, or equivalent, in order to obtain Department of Health Pharmacy Technician Certification is required by date of hire/transfer.
- Pharmacy Technician Certification (Washington) required at hire
- Ability to use available resources and tools efficiently and effectively.
- Knowledge of Pharmacy law and its standards of practice.
- Skill in compounding extemporaneous entities.
- Ability to identify specified issues and bring to attention of pharmacist.
- Problem-solving skills to work with patients and other health care providers.
- Verbal and written communication skills.
- Customer service skills.
- Ability to work effectively as a member of a team.
- Ability to perform pharmaceutical calculations, identify drug names, and have knowledge of most common uses for pharmaceuticals.
- One (1) plus year of Pharmacy Technician experience.
- Two (2) plus years of IV experience.
- Two (2) plus years of warehouse experience.
- Ability to use available resources and tools efficiently and effectively.
- The ability to perform pharmaceutical calculations, identify drug names, and have knowledge of most common uses for pharmaceuticals.
- Completion of an approved pharmacy technician training program.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
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