Manager, Continuing Care Services Psychosocial Services
Portland, OregonMental health is an essential component of total health. As mental health professionals, we’re on the front lines every day, using the latest advances to help those in need. If you share our passion for care and our commitment to helping those around us, you’ll have the resources you need to make a real difference. Our services include adult and child therapy as well as help with addiction and eating disorders.
- Job Type: Full-time
- Job Level: Manager with Direct Reports
- Travel: Yes, 10 % of the Time
Success Profile
These are the traits of the most successful members of our behavioral health team.
- Adaptable
- Compassionate
- Good listener
- Proactive
- Results driven
- Versatile
Benefits
Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.
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Medical, Vision & Dental
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Professional Development
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Retirement Plans
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Vacation, Holiday & Sick Leave
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Supportive Teams & Resources
NOTE: Benefits may vary based on your Kaiser Permanente region, position, scheduled hours, and representation by collective bargaining or employee groups. *Offerings vary by location.
Our Culture
We offer a mental health environment that's unique both in the way we treat our patients and in the way we support our health care professionals. Here, we practice evidence-based care in a team setting that’s focused on the needs of the individual, the family and the population as a whole. This gives your patients the opportunity to work towards achieving their physical, mental, and behavioral health goals. On our teams, we hold social justice as a shared value and are committed to addressing and eliminating stigma associated with mental health and addiction. Working as part of a team also helps support your own career growth while you provide high-quality strengths-based, brief, solution-focused, and episodic mental health care.
What Our Employees Say
Aaron
Psychiatric Social Worker
“Kaiser Permanente has been an excellent platform for me to grow as a professional. The organization has demonstrated its commitment to the continued growth of its employees through the training it offers and encourages. I’ve always resonated with the organization’s integrated approach to health care, and its recognition of how essential good mental health is to a person’s overall well-being.”
Breeza
Licensed Certified Social Worker
“I would recommend and do recommend working for Kaiser Permanente. It’s a professional, clean, friendly, fast-paced environment and there is a real trust and respect for clinical staff no matter what role we serve. I love feeling valued and heard and am thankful to have found an environment that provides that.”
Janice
Licensed Marriage & Family Therapist
“This is the best place to work because of the commitment to the total health of our members, the work/life balance, the possibilities to use clinical skills in a variety of capacities within the organization and opportunities for personal and professional growth. As employees of Kaiser Permanente, we all have a voice and are encouraged to use it.”
Gabriela
Clinical Program Manager
“At Kaiser Permanente, I have opportunities to learn and work in a professional setting with people who are passionate about patient care. I love my career as a therapist and now as a manager! I really enjoy helping others and learning new interventions and modalities. These ensure my personal and professional growth.”
Laura
Psychotherapist
“Kaiser Permanente is a health care leader who sets trends and makes a difference in industry practices and protocols. I like the extraordinary resources available to do my job, the servant leadership of my manager and director, and the high standard of business and clinical ethics.”
Amie
PsyD, Clinical Psychologist
“We’re an innovative, vision-forward company. While Integrative-Care models are relatively new, we’ve been on the frontlines of building out a high-functioning integrated team for over a decade. Within this model of care, we’re pushed to think out of the box when it comes to patient care, be collaborative, and succeed in a fast-paced environment.”
Carol
PhD, Licensed Certified Social Worker – Clinical
“Kaiser Permanente demonstrates its commitment to their employees’, has a top-notch salary and compensation package, and has a leadership body that is well trained and supportive. As a Clinician and a Manager, I am very impressed with our commitment to quality outcomes. I have truly found a home here and would be honored for Kaiser Permanente to be my last professional stop in my career.”
Michael
PsyD, Licensed Marriage and Family Therapist, Psych Social Worker
“Kaiser Permanente, in my opinion, is a great mix of professional, friendly and fast-paced. They allow me to be who I am and let me have a voice. I love being a therapist and I’m very proud and excited about the Gender Assessments and transgender group work being conducted. I’m helping the LGBT community and making this population feel comfortable throughout their care journey. Kaiser Permanente is a breath of fresh air to me in my work.”
Kashonda
Psychotherapist
“I appreciate how Kaiser Permanente strives to reflect inclusivity and representation throughout the organization. I’m excited about an internal clinic comprised of African American clinicians dedicated to supporting the health needs of the African diaspora. I’m proud to be part of committees that intentionally promote equity, inclusion and diversity. These things combined with the benefits, opportunities and people make Kaiser Permanente a great place to work.”
Manager, Continuing Care Services Psychosocial Services
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This position provides regional leadership, supervision and clinical oversight of Hospice and Home-Based Palliative Care Social Work, Pastoral Care/Chaplain, Bereavement staff and the Volunteer Program. Provides clinical guidance for Home Health Social Workers. This position collaborates with all hospice and palliative care Interdisciplinary teams to ensure quality and timeliness of these services that meet all state, federal and Joint Commission regulations and standards.
- Directly and through subordinates, plans, organizes, directs, and controls the operation of assigned areas (e.g., general administration, patient care, professional services and/or a combination of these and other services). Contributes toward the overall development of programs and services to provide for the needs of members, physicians and staff. Provides strategic leadership to management to ensure equitable distribution of resources and delivery of high quality, cost-effective healthcare and efficient management of staff in accordance with goals, objectives, policies, and applicable regulatory agency rules and regulations. Co-leads unit-based teams (UBTs). Ensures the UBTs continuously focus on identifying and implementing ways to meet/exceed quality, service, and access targets and implement regional initiatives. Collaborates with other departments to ensure smooth transitions and coordination of care.
- Responsible for the day-to-day business operations by facilitating established department goals, implementation and monitoring of service, quality, utilization standards and regulatory requirements as well as appropriate policies, standards, practices, legal and regulatory requirements and government/accrediting agencies. Evaluates, plans and organizes service and/or care delivered by staff. Responsibility for adhering to the department budget, staffing, expenditures and payroll. Responsible for hiring, performance management and terminations as well as mentoring and development of staff.
- Provide clinical oversight and development of MSW staff to ensure staff are at capacity and have resources available to ensure growth and development. Provides home visit supervision and feedback. Oversees orientation of new MSW, Chaplain and Bereavement employees. Assures opportunity for case review and continuing education. In collaboration with CCS leadership and labor develop curriculum, training and mentoring as indicated.
- Define and communicate professional practice with and for CCS Social Workers, Bereavement staff, Pastoral Care/Chaplains and their Team and Program Manager.
- Ensures that staff utilizes Kaiser Permanente Continuing Care Services departmental and community resources in a cost-effective manner. Consults with other interdisciplinary team members and shares work, social expertise and perspective.
- Actively participates in quality management and quality improvement activities within the program including, but not limited to, patient rounding, clinical record review, occurrence reporting, focused studies, process and outcome measurement and continuous quality improvement work.
- Participates in weekend and holiday supervisor rotation.
- Minimum three (3) years of general management experience in a complex, multi-faceted healthcare setting and in working with a large physician group practice managing through influence and collaboration, including supervisory responsibilities.
- Minimum three (3) years of experience in financial management, budget development, program development, quality improvement and project management.
- Minimum one (1) year medical social work experience.
- Minimum two (2) years of field experience managing complex cases within a multidisciplinary team in a home health, or hospice-palliative care setting.
- Masters degree in social work from an accredited school.
- This job requires credentials from multiple states. Credentials from the primary work state are required at hire. Additional Credentials from the secondary work state(s) are required post hire.
- Driver's License (Washington) within 1 months of hire OR Driver's License (Oregon) within 1 months of hire
- Licensed Clinical Social Worker (Oregon) within 6 months of hire
- Licensed Independent Clinical Social Worker (Washington) within 6 months of hire
- Driver's License (from any state) required at hire
- Basic Life Support required at hire
- Advanced Certified Hospice and Palliative Social Worker within 12 months of hire
- Previous experience with program planning, implementation and evaluation.
- Thorough understanding of Social Work practice across a variety of medical settings and specialties.
- Thorough knowledge of Hospice Conditions of Participation.
- Demonstrates customer-focused service skills.
- High level communication skills which allow for collaborative and timely interactions with clinicians, managers, staff, members and community partners.
- How to perform a mental status exam.
- Keyboarding or typing skills.
- Previous work in a Hospice setting.
- Previous Bereavement experience.
- Experience with interdisciplinary team function.
- Working knowledge of the managed care industry.
- Previous experience working in Union/Partnership atmosphere.
- Knowledge of Medicare regulations/requirements.
- Excellent time management, problem solving and customer service skills.
- Excellent written and verbal communication skills.
- Kaiser Permanente and community resources.
- Family dynamics.
- The dying process.
- Able to work autonomously and manage patient case load.
- Operational knowledge of computerized clinical documentation and office application systems including the use of laptop/notebook computers.
- Principles of documentation.
- Counseling skills.
- Minimum four (4) years of experience as a medical social worker in a hospice setting.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
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