Design & Delivery Consultant IV, Health Education
Primary Location Pleasanton, California
Worker Location Flexible
Job Number 1342128 Date posted 03/17/2025
Navigating the Hiring Process
We're here to support you!
Having trouble with your account or have questions on the hiring process?
Please visit the FAQ page on our website for assistance.
Need help with your computer and browser settings?
Please visit the Technical Information page for assistance or reach out to the web manager at kp-hires@kp.org.
Do you need a reasonable accommodation due to a disability?
A reasonable accommodation is any modification or adjustment that enables you to fully participate in completing the following:
- Online Submissions
- Pre-Hire Assessments
- Interview Process
Please submit your accommodation request and an HR Representative will contact you.
Description:
Essential Responsibilities:
Department Description:
The Advanced Care at Home (ACAH) service line provides care for our patients in their home, in lieu of hospitalization. Patients receiving ACAH care are provided with a technology setup (installed by the team) that provides them with direct access to 24/7 virtual care from our central hub of nurses and physicians, and care services are delivered directly to the patient in their home, based on each patient’s needs.
The Design & Delivery Consultant IV position will work with the San Jose, Santa Clara, and Fremont Medical Centers, with potential expansion to additional medical centers in the South Bay over time. Key responsibilities of the role include:
- Educate and support Medical Centers teams in the identification, screening, and enrollment of patients into ACAH
- Responsible for the development, refinement, and delivery of educational materials to clinical teams and patients
- Identify and drive performance improvement efforts focused on patient identification and enrollment practices (in partnership with the local medical center team)
- A clinical background is not required, and candidates should be comfortable working in a patient care setting where they will work directly with patients, front-line physicians, nurses, PCCs, and other members of the ED and Hospital care team
- In-person presence required at Medical Centers, most days
In addition to the responsibilities listed below, this position is also responsible for developing health education materials and providing training on health education and new concepts, processes, and programs related to health behavior change in the health education departments to new and current health education employees; documenting the success and comprehension of training materials while maintaining updates of central training repository; teaching health behavior change practices, policies, and procedures for new and existing staff; creating and organizing the learning objectives, course outlines, assessments, training plans, facilitator guides, participant workbooks, handouts, review activities and audio-visual aids for all health education workshops; and facilitating and consensus building with subject matter experts to develop health education materials for various delivery mediums, including, but not limited to print, digital, web, video, electronic medical record visit summary formats, and individual counseling guides.
Essential Responsibilities:
- Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
- Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
- Supports other groups within or outside the company by: identifying concerns and offering alternative and strategic methods to address concerns while identifying and validating root causes.
- Works on design and development of trainings by: creating new moderately complex content (e.g., course curricula, training aids, and other supporting materials), ensuring curriculum accuracy, and providing troubleshooting as needed; coordinating with others to select training methods (e.g., e-learning, in-person, classroom, on-site, just-in-time support, web sessions, blended learning, and conference calls) and programs; developing training objectives for education modules, revising and creating training modules and supporting materials; supporting clients and others prioritize short-term learning goals but mainly focus on supporting long-term learning goals and ensuring objectives are in alignment with business unit goals; and evaluating alternative training techniques, procedures, and/or methods while supporting implementation.
- Evaluates programs training needs by: conducting moderately complex needs assessments for training and or performance issues.
- Monitors effectiveness of training by: using advanced knowledge to guide others in measuring the effectiveness of training to ensure business needs are met.
- Completes work assignmentsand supports completion of projects by: developing, analyzing, and managing increasingly moderately complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast.
- Further examines how to refine training and delivery by: independently applying research of training norms and industry standards within assigned areas; and driving research efforts in training/education programs to improve stakeholder activities and enhance personnel growth and development.
- Responsible for aiding in effective training delivery by: driving training program delivery(s) (e.g., orientation, customer service, and supervisory skills); leading learners understanding by leveraging adult learning principles and identifying issues, troubleshooting when needed; determining next steps based on results from evaluations used to assess the application of skills, knowledge, and training objectives; monitoring and analyzing training results while also providing feedback to other trainers based on training assessment; and serving as a trainer by leading moderately complex training, and using best practices for training modalities (e.g., virtual, in-person classroom).
Minimum Qualifications:
- Bachelors Degree in Business, Communication, Education, Behavioral Science, or a directly related field AND minimum five (5) years of experience in training delivery, curriculum design, and training development and evaluation, or a directly related field, OR Minimum eight (8) years of experience in training delivery, curriculum design, training development and evaluation, or a directly related field.
Additional Requirements:
- Knowledge, Skills, and Abilities (KSAs): Coordination; Internal Communications; Storytelling; Written Communication; Content Development; Knowledge Management; Learning Measurement; Business Relationship Management; Consulting; Relationship Building; Program Development; Quality Assurance Process; Research and Development (R&D); Curriculum Development; Adult Learning Theory; Presentation Skills
Preferred Qualifications:
- Master's in Public Health (MPH).
- Four (4) years of experience developing community health education materials, programs, implementing prevention interventions and evaluation, and/or trainings.
Primary Location: California,Pleasanton,Pleasanton Tech Cntr Building E
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: NUE-NCAL-09|NUE|Non Union Employee
Job Level: Individual Contributor
Specialty: Design & Delivery (Hybrid)
Department: NCAL Region - HBS-Home Care - 0206
Pay Range: $106600 - $137940 / year
Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 100 % of the Time
Flexible: Work location is on-site at a KP location, with the flexibility to work from home.
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
