Quality Review Coordinator Home Care LVN, PTA
Pasadena, CaliforniaA critical member of our health care delivery team, KP Care at Home (KPCAH) clinicians help our members when they are at their most vulnerable. In this role, you’ll practice positive, compassionate care — working efficiently and safely. You’ll have the chance to immediately apply learnings to patient treatment while offering solutions to issues instead of contributing to issues. Our clinicians embody the KPCAH vision of providing world-class, high-quality care and support in the comfort of a familiar environment. This is an opportunity to show that you’re an effective healer, a highly adaptable team player, and an individual of impeccable integrity.
- Job Type: Full-time
- Job Level: Individual Contributor
- Travel: Yes, 20 % of the Time
Success Profile
We’re looking for Care at Home clinicians who possess the following traits.
- Adaptable
- Collaborative
- Problem-Solver
- Team Player
- Sincere
- Responsible
Benefits
Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.
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Medical, Vision & Dental
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Compensation
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Retirement Plans
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Professional Development
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Vacation, Holiday & Sick Leave
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Health & Wellness Programs
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Work-Life Balance
Our Culture
Our values, who we are and what we stand for, are represented by three core pillars:
Commitment – We are deeply committed to our members, their health, dignity, safety, and their choice to receive care and support in their home.
Compassion – We provide compassionate care to our patients who need services, are recovering, or have chosen to age with dignity in their home.
Comfort – We take seriously our responsibility to comfort our patients and support their caregivers to safeguard the quality of life of our patients.
Professional Development
When you join our KPCAH clinician team, you’ll have many paths open to you to grow your skills and your career. Here are just a few:
- If you have an aptitude for training colleagues, you could grow into a role as a preceptor and eventually as a Staff Educator.
- If you’re interested in project management, performance improvement, or operational oversight, you could pursue opportunities as a Regional Consultant, Clinical Supervisor, or Quality Coordinator.
- If you have subject matter expertise in specialty care areas such as Wound Care and Telehealth, you could elevate your practice and share your expertise as a Regional Practice Leader.
- We aim to grow our clinicians to be leaders in their field. As such, we offer ongoing opportunities for specialized training and certifications that include, but are not limited to, Wound Treatment Associate (WTA) Certification, Certified Professional in Healthcare Quality (CPHQ) Certification, Lean Six Sigma Certification through Kaiser Permanente’s Improvement Advisor Program.
What our Employees Say
Carlos
RN
“I started my nursing career in 2010, at the time I did not know anything about hospice or palliative care. I can tell you now that working as a hospice nurse has been one of the best decisions I have made in my life — I wouldn’t change it in a million years. I have been very blessed to be able to care for my patients and family members throughout these difficult times during the end-of-life process. As a hospice nurse, I appreciate that being able to treat them as family is something that aligns with the Kaiser Permanente core values.”
Becky
PT, Riverside
“It’s humbling to be able to work with people during some of their toughest days. Being a home health physical therapist for Kaiser Permanente gives me opportunities to connect with members and their family to improve their mobility. It is a rewarding experience to be able to help someone improve their overall health at home.”
Jennifer
PTA, Riverside
“I’m proud to assist patients in a unique setting within Kaiser Permanente health care — at a patient’s home. I can work with them in their own environment to address their specific needs during their physical rehabilitation. Being a part of Kaiser Permanente’s home care rehab team that delivers the highest quality care and compassion is an honor and I look forward to the rest of my career here.”
Ali
PT, San Diego
“I love being a part of the dedicated team at KP Care at Home. We’re a home health agency that exemplifies the high-quality care our communities deserve. We pride ourselves on extending Kaiser Permanente's incredible care into the home and to optimize recovery in one's comfortable surroundings. As a caring and compassionate person, KP Care at Home has supported me in being the best for my patients.”
Michelle
LVN
“Having been in health care for over 17 years in the home care setting, one thing that stands out in working for KP Care at Home is the ability to grow within the team. I love being able to hone in and master your skills and building such a great support system with colleagues. Teamwork is what makes an entity function like a well-oiled machine, and I’m proud to say that we have that in this team.”
Quality Review Coordinator Home Care LVN, PTA
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Receiving oversight from the Quality Coordinator, and reporting directly to the Assistant Area Administrator, the Quality Program Analyst-Care at Home maintains ongoing quality and performance improvement projects. Participates in risk management and identification of patterns and trends in patient care problems. Monitors compliance with Quality Improvement requirements. Assists with design and implementation of solutions to quality management issues. Integrates several data reporting systems to develop and maintain a variety of statistical reports in a format which enables clinicians, leaders, and applicable groups to see variations in practice patterns.
- Participates in Risk Management and identification of patterns and trends in patient care problems.
- Assists with the development of Policies and Procedures to reduce organizational risks.
- Monitors compliance with Quality Improvement requirements.
- Assists with design and implementation of solutions to quality management issues.
- Under the direction of the Quality Coordinator, maintains ongoing quality and performance improvement projects.
- Integrates several data reporting systems to develop and maintain a variety of statistical reports in a format which enables clinicians, leaders, and applicable groups to see variations in practice patterns.
- Obtains required consensus needed for revision or termination of reports.
- Coordinates and maintains the sampling and editing procedure of data collection in collaboration with KP Care at Home service line data partners.
- Participates in the development of quality control and improvement indicators, including establishing data sources and methods for collection, display, and analysis.
- Ensures team members are on target with scheduled activities and meet deadlines of the reporting calendars.
- Identifies trends and patterns within a multidisciplinary review.
- Prepares and assists with presentation data and activities of multidisciplinary reviews, team meetings and Quality performance improvement projects.
- Works closely with leadership team to compile clinician specific and team specific data to support leaders awareness of individual and team strengths/weaknesses to aide in identification of opportunities for recognition and for coaching/education to drive improvements.
- In collaboration with the Quality Coordinator, conducts concurrent and retrospective reviews utilizing approved indicators within scope.
- Assures that activities related to the quality improvement process will meet the federal, state, and local standards and requirements.
- Coordinates the development of meaningful quality improvement indicators that comply with organizational guidelines and regulatory requirements.
- Performs other duties as assigned.
- Minimum two (2) years of experience in either direct patient care delivery or a medical support, clinical support or quality improvement function.
- High School Diploma or General Education Development (GED) required.
- N/A
- Strong consultative, communication and management skills, strong judgement, self-motivation and the ability to work effectively with teams
- Strong ability to apply critical thinking skills.
- Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with team members; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
- Significant knowledge of TJC, Title 22, NCQA and CMA standards and requirements, TQM and tools for indicator development and display.
- Broad working knowledge of medical care practice and procedures including familiarity with medical records and chart review.
- Strong statistical and data management skills.
- Ability to analyze and summarize complex clinical situations.
- Proficient with software used in the department.
- Must be able to work in a Labor/Management Partnership environment.
- LVN, ART, or RRA preferred.
- Experience in Home Care, Home health, Palliative Care, or Hospice.
- Knowledge of performance improvement methods, such as PDSA, Six Sigma, Lean concepts.
- Experience navigating Electronic Medical Records, Epic experience is a plus.
- Experience working for a large healthcare system.
- Certified Medical Staff Coordinator preferred.
- Medical Terminology certification.
- Bachelors or masters degree in a data analytics or health related field preferred.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
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