Emergency Department Clerical
Primary Location Ontario, California
Worker Location Onsite
Facility Ontario - Vineyard Medical Center - H
Job Number 1299455 Date posted 01/31/2025
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Description:
Registers patients, answers telephones, maintains department records & directs visitors.
This description is for recruitment posting purposes only. It has not received full HR review and approval.
- Receives & directs visitors, patients, staff personnel & others
- Answers inquiries to include those concerning general organization, facilities & services
- Refers to others for further information or assistance as appropriate
- Determines members & non-members identity & eligibility & assessing need for interpreter/Language Barriers
- Will document, in KPHC, the need or not for Interpreter
- Provides telephone reception by routing information & messages to other individuals & follows through providing general information
- Answers telephone stating the department & their name
- Maintains the Emergency Department log
- Is responsible for properly identifying the patient, verifying Demographics & placing a identification arm band on the patient as soon as possible after the patients arrival
- The bands should be placed on the arm unless injury to the arms is present; then it should be placed on the lower extremity
- Ask before entering a closed curtained area; introduction of self to the patient
- Is responsible for maintaining the communication board w/ the patients name, date, time & complaint
- Prepares, processes & routes a variety of forms
- Prepares, processes & routes a variety of reports & distributes copies of documents as required
- Performs other duties such as mailing, calling for patient transportation & ordering operational supplies as assigned
- Promotes, ensures & improves customer service by demonstrating skills which are consistent w/ the organizations philosophy of providing extraordinary customer relations & quality service
- Prepares, maintains a variety of statistical reports for Departmental/Regional reports & distributes copies as required
- Operates office machines such as the card making machine, computer, Xerox machine as required
- Calls for repairs as needed
- Requests paper charts, if needed & distributes appropriately
- Enters anticipated Ambulance arrivals into the Reddinet Computer
- Completes patient records in the computer on the KP Health Connect system & distributes any paper records as needed appropriately
- Notifies departments appropriate for the task (admitting, repairs, dietary, radiology, etc.) & completes any requisitions as needed
- Utilizes Easynet computer process
- Empties the Pneumatic tube as necessary (from lab or chart room) & distributes appropriately
- Is responsible for maintaining & keeping their work area clean & stocked as needed
- Utilizes Regional Consistent Messaging when making contact w/ patients, visitors & during telephone encounters
Job Summary:
Registers patients, answers telephones, maintains department records & directs visitors.
Essential Responsibilities:
This description is for recruitment posting purposes only. It has not received full HR review and approval.
- Receives & directs visitors, patients, staff personnel & others
- Answers inquiries to include those concerning general organization, facilities & services
- Refers to others for further information or assistance as appropriate
- Determines members & non-members identity & eligibility & assessing need for interpreter/Language Barriers
- Will document, in KPHC, the need or not for Interpreter
- Provides telephone reception by routing information & messages to other individuals & follows through providing general information
- Answers telephone stating the department & their name
- Maintains the Emergency Department log
- Is responsible for properly identifying the patient, verifying Demographics & placing a identification arm band on the patient as soon as possible after the patients arrival
- The bands should be placed on the arm unless injury to the arms is present; then it should be placed on the lower extremity
- Ask before entering a closed curtained area; introduction of self to the patient
- Is responsible for maintaining the communication board w/ the patients name, date, time & complaint
- Prepares, processes & routes a variety of forms
- Prepares, processes & routes a variety of reports & distributes copies of documents as required
- Performs other duties such as mailing, calling for patient transportation & ordering operational supplies as assigned
- Promotes, ensures & improves customer service by demonstrating skills which are consistent w/ the organizations philosophy of providing extraordinary customer relations & quality service
- Prepares, maintains a variety of statistical reports for Departmental/Regional reports & distributes copies as required
- Operates office machines such as the card making machine, computer, Xerox machine as required
- Calls for repairs as needed
- Requests paper charts, if needed & distributes appropriately
- Enters anticipated Ambulance arrivals into the Reddinet Computer
- Completes patient records in the computer on the KP Health Connect system & distributes any paper records as needed appropriately
- Notifies departments appropriate for the task (admitting, repairs, dietary, radiology, etc.) & completes any requisitions as needed
- Utilizes Easynet computer process
- Empties the Pneumatic tube as necessary (from lab or chart room) & distributes appropriately
- Is responsible for maintaining & keeping their work area clean & stocked as needed
- Utilizes Regional Consistent Messaging when making contact w/ patients, visitors & during telephone encounters
Basic Qualifications:
Experience
• Previous receptionist experience in a medical care setting, preferably an acute care hospital
• Experienced Computer user, knowledge of multiple computer programs
• Typing 20 wpm
• Excellent Customer Service Skills
• Excellent Communication Skills
Education
- N/A
License, Certification, Registration
- N/A
Additional Requirements:
- N/A
Preferred Qualifications:
- N/A
Notes:
• On-Call Clerical Position working all shifts in the ER which is a 24 hour a day 7 day a week department.
• Guarantee of 20 hours per week.
Primary Location: California,Ontario,Ontario - Vineyard Medical Center - H
Scheduled Weekly Hours: 20
Shift: Night
Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun
Working Hours Start: 12:01 AM
Working Hours End: 11:59 PM
Job Schedule: Call-in/On-Call
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: B05|USW|Local 7600
Job Level: Entry Level
Department: Ontario Hospital - Emergency-Night - 0806
Pay Range: $24.21 - $26.7 / hour
The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
On-site: Work location is on-site (KP designated office, medical office building or hospital).
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.
Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.
Submit Interest
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
