Lead, coach and develop professional sales and account management team in order to achieve membership and margin targets, continually improve performance and translate key initiatives into action. Provide leadership, strategic direction and oversight including the development and execution of retention, marketing and growth strategies. Responsible for retention and revenue goals while providing the highest levels of customer satisfaction. Achieve commercial new group membership enrollment forecast for assigned segment. Create new sales distribution channels and manage and enhance existing sales channels. This position also has responsibility for supporting the companys local presence and strategy by becoming involved with key organization, committees, and influences within the area of responsibility.

• Leads the team to execute established strategy.


• Provides leadership, vision and direction to achieve new group membership enrollment and margin targets.


• Identifies resources needed for the team to achieve organizational performance goals.


• Creates and model a coaching culture that supports continuous growth and development at all levels.


• Effectively leverages KPs Manager Coaching Program to support team development and sales excellence.


• Develops, implements, and directs sales strategy that will achieve new business membership goals including collaborating with various internal and external partners to develop these strategies.


• Provides overall direction and coordination of support resources for all Sales housed and working in their geographic area/line of business responsibility and in concert with all regions where appropriate.


• Proposes and executes policies and programs to achieve maximum sales volume potential for Kaisers products and/or services.


• Manages success of new, complex distribution channels including Brokers, Navigators, Assistors as well as Direct Sales channels to achieve membership, margin and market-share targets.


• Provides input on product development, as it relates to market opportunities and overall strategy. Contributes to product positioning, pricing, distribution and marketing strategy of all existing and new services.


• Coordinates KP external messaging to all channels through the development and implementation of plans that achieve sales objectives integrated across communications functions, and consistent with National and Local strategies.


• Maintains direct market visibility with consultants, brokers, business community leaders and target prospects. Positions the organization by building external relationships with key customers and channels.


• Gain KP-wide consensus on strategic direction for Exchanges under Health Care Reform and insure that implementation and launch of this transformational work is successful.


• Leads the optimization and collaboration in the development and execution of all strategic and tactical plans to achieve growth potential and optimal business partnership in each account.


• Accountable for ensuring budget for department/team stays within allocated budget/costs targets.


• Ensure a high level of service is provided to group customers and their brokers, agents and advisors.


• Ensures that effective controls are developed and maintained to ensure the achievement of outcomes for the team.