Associate Account Management III - KPOJ Occupational Health
Oakland, CaliforniaOur sales and account management team drives our mission of providing high-quality, affordable health care services to improve the lives of our members and communities. Working for an industry leader in health care, you’ll be provided with the tools to help you grow in your career and make a difference with the work you do each day. We’re pioneering preventive medicine, conducting comprehensive research, and advancing integrated care, and our sales and account management team forges our story and connects us to those we serve.
- Job Type: Full-time
- Job Level: Individual Contributor
- Travel: Yes, 10 % of the Time
- Glassdoor Reviews and Company Rating
Success Profile
These are the traits of the most successful members of our sales and account management team.
- Communicator
- Entrepreneurial
- Persuasive
- Strategic
- Mission Driven
- Tenacious
What Our People Say
Nicole
District Sales Manager
“I started with Kaiser Permanente more than 18 years ago with one thought in mind: I wanted a career, and thankfully I found exactly what I was looking for and more. I enjoy working for Kaiser Permanente because my contributions to the organization are recognized; I am not a doctor or a nurse, but I believe the work I do each day does make a difference in the lives of our members and communities. Kaiser Permanente’s commitment to their employees is astounding!”
Kelsey
Senior Account Manager
“Kaiser Permanente is a welcoming and collaborative environment. The organization does a great job of showing how much the staff is valued, which is evident in their focus on equity and inclusion and work-life balance. I am proud to work for an organization that ensures I have the support and tools I need to be successful in my role, as well as ample opportunities for professional growth. I feel valued as an employee of Kaiser Permanente.”
Maya
Area Director
“At Kaiser Permanente I am continually growing and learning, there’s always enough variety to keep me engaged and enough repetition to ensure I’m knowledgeable in all areas should a question or challenge arise. I love being in a position where I can impact professional lives, build a sales culture, and interact with the marketplace on a regular basis. I believe the Kaiser Permanente genuinely wants me to succeed and they always provide the support needed to ensure that success.”
Jilzy
Associate Account Manager II
“In my current role I am constantly collaborating with my managers, the account managers they support, and ultimately the members we serve. I am frequently challenged with new opportunities and projects, which has allowed me to grow into being a valued partner with ideas that are respected and implemented. Being part of Kaiser Permanente feels like being part of a family. I have colleagues that foster my growth, invest in my development, and care about me both personally and professionally.”
Benefits
Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.
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Medical, Vision, & Dental
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Retirement Plans
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Educational Opportunities & Tuition Reimbursement
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Career Growth & Development
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Generous Incentives, Awards, & Recognition
Our Culture
- We feature a collaborative approach to work that includes supporting and driving each other to greater success.
- Here, you’ll find opportunities for networking, mentoring, skill building, and leadership training.
- Our teams are a richly diverse and tight-knit community that offers opportunities for outreach, healthy lifestyles, and more.
- Everyone has access to tools and training opportunities that allow you to grow in your career and build relationships.
Our Mission
To provide high-quality, affordable health care services and to improve the health of our members and the communities we serve
Associate Account Management III - KPOJ Occupational Health
Primary Location Oakland, California
Worker Location Remote
Job Number 1316829 Date posted 10/28/2024
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Description:
Manage business processes that support achieving and maintaining optimal business position in order to sustain and grow membership. Provide support to group Account Management client servicing functions and preparation of information to existing accounts to ensure deadlines are met and a timely response given to inquiries. Create sales opportunities through targeted external customer facing enrollment activities, effective relationships with brokers/consultants and front line benefit contacts, to increase membership, build support for KP, and enhance group customer loyalty and retention. Monitor and maintain data integrity within sales systems, accounts and book of business in order to improve external communication, sales performance, and book of business management.
Job Summary:
Manage business processes that support achieving and maintaining optimal business position in order to sustain and grow membership. Provide support to group Account Management client servicing functions and preparation of information to existing accounts to ensure deadlines are met and a timely response given to inquiries. Create sales opportunities through targeted external customer facing enrollment activities, effective relationships with brokers/consultants and front line benefit contacts, to increase membership, build support for KP, and enhance group customer loyalty and retention. Monitor and maintain data integrity within sales systems, accounts and book of business in order to improve external communication, sales performance, and book of business management.
Essential Responsibilities:
- Track, monitor and ensure that contracts, pricing and membership accounting have accurate information and implement the negotiated terms of the final renewal with focus on the service area team performance.
- Manage the process of resolving complicated and sensitive employer-initiated concerns in order to build purchaser loyalty and retain membership.
- Drive the RFP response process end to end.
- Through ongoing account contacts, identify situations that may signal opportunities for growth and alert account manager.
- Identify and act on enrollment opportunities including: presentations; benefit fairs; health fairs; and Q&A sessions and inform open enrollment specialist/strategist about potential enrollment opportunities.
- Identify and report trends and/or systematic issues within book-of-business as they become apparent and provide solutions and possible opportunities for growth.
- Participate in Account Strategy sessions and work on large or tactically important targeted accounts in conjunction with the Account Manager.
- Act as the primary point of contact for group customer contacts as related to contracts, benefits, rates or renewal activities.
- Acquire and maximize credibility by demonstrating knowledge of each customers unique benefit package.
- Employ appropriate sales systems to accurately maintain account information.
- Ensure accurate enrollment process, payment arrangements and contract is understood, agreed to and met.
- Ensure rates, benefits and contracts meet internal requirements.
- Collect specific business information and competitive data required for account strategies.
- Review data and alert account manager to outliers or potential problems.
- If Cross Regional/Multi-State:
- Collaborate in the coordination of cross regional growth opportunities.
- Participate in interregional account teams to coordinate renewals and ensure creation of single uniform presentation.
- If National/Strategic:
- Develop and execute 365 employee engagement and open enrollment plans with regional partners.
- Manage resolution of customer and member service issues with regional teams.
- If Occupational Health (CA):
- Manage implementation of Occupational Health sales and account management process.
- Track, monitor and ensure that contracts and pricing have accurate information and implement Terms with focus on service area team performance.
- Partner with Account Manager/Sales Executive and knowledge network to ensure successful implementation of account strategies and resolution to service issues.
- Act as the primary point of contact for group customer contacts as related to contracts, benefits, and rates activities.
- Ensure accurate process, payment arrangements and contract is understood, agreed to and met.
- Ensure rates and contracts meet internal requirements.
Minimum Qualifications:
- Minimum four (4) years experience in sales, telemarketing, customer service in an office setting, claims, or marketing.
- Bachelors degree in marketing, finance, business administration or related degree OR four (4) years of experience in a directly related field.
- High School Diploma or General Education Development (GED) required.
Additional Requirements:
- Demonstrated record of meeting individual business objectives.
- Experience using customer service skills with the ability to articulate and respond to issues.
- Proficiency in computer and analytic skills.
- Experience creating client presentations using Microsoft Office programs and use of client databases.
- Proficiency in effective verbal and written communication skills.
- Experience in strong interpersonal, presentation, and persuasion skills.
- If Occupational Health (CA): Complete understanding of and experience with occupational health.
Primary Location: California,Oakland,Ordway
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 04:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Remote
Employee Status: Regular
Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee
Job Level: Individual Contributor
Department: Oakland Reg - 1800 Harrison - Mbr Svc-Occupational Health - 7016
Pay Range: $28.37 - $33.37 / hour
Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 10 % of the Time
Remote: Work location is the remote workplace (from home) within KP authorized states.
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
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