Account Manager III - Account Management
McLean, VirginiaOur sales and account management team drives our mission of providing high-quality, affordable health care services to improve the lives of our members and communities. Working for an industry leader in health care, you’ll be provided with the tools to help you grow in your career and make a difference with the work you do each day. We’re pioneering preventive medicine, conducting comprehensive research, and advancing integrated care, and our sales and account management team forges our story and connects us to those we serve.
- Job Type: Full-time
- Job Level: Individual Contributor
- Travel: Yes, 25 % of the Time
- Glassdoor Reviews and Company Rating
Success Profile
These are the traits of the most successful members of our sales and account management team.
- Communicator
- Entrepreneurial
- Persuasive
- Strategic
- Mission Driven
- Tenacious
What Our People Say
Nicole
District Sales Manager
“I started with Kaiser Permanente more than 18 years ago with one thought in mind: I wanted a career, and thankfully I found exactly what I was looking for and more. I enjoy working for Kaiser Permanente because my contributions to the organization are recognized; I am not a doctor or a nurse, but I believe the work I do each day does make a difference in the lives of our members and communities. Kaiser Permanente’s commitment to their employees is astounding!”
Kelsey
Senior Account Manager
“Kaiser Permanente is a welcoming and collaborative environment. The organization does a great job of showing how much the staff is valued, which is evident in their focus on equity and inclusion and work-life balance. I am proud to work for an organization that ensures I have the support and tools I need to be successful in my role, as well as ample opportunities for professional growth. I feel valued as an employee of Kaiser Permanente.”
Maya
Area Director
“At Kaiser Permanente I am continually growing and learning, there’s always enough variety to keep me engaged and enough repetition to ensure I’m knowledgeable in all areas should a question or challenge arise. I love being in a position where I can impact professional lives, build a sales culture, and interact with the marketplace on a regular basis. I believe the Kaiser Permanente genuinely wants me to succeed and they always provide the support needed to ensure that success.”
Jilzy
Associate Account Manager II
“In my current role I am constantly collaborating with my managers, the account managers they support, and ultimately the members we serve. I am frequently challenged with new opportunities and projects, which has allowed me to grow into being a valued partner with ideas that are respected and implemented. Being part of Kaiser Permanente feels like being part of a family. I have colleagues that foster my growth, invest in my development, and care about me both personally and professionally.”
Benefits
Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.
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Medical, Vision, & Dental
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Retirement Plans
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Educational Opportunities & Tuition Reimbursement
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Career Growth & Development
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Generous Incentives, Awards, & Recognition
Our Culture
- We feature a collaborative approach to work that includes supporting and driving each other to greater success.
- Here, you’ll find opportunities for networking, mentoring, skill building, and leadership training.
- Our teams are a richly diverse and tight-knit community that offers opportunities for outreach, healthy lifestyles, and more.
- Everyone has access to tools and training opportunities that allow you to grow in your career and build relationships.
Our Mission
To provide high-quality, affordable health care services and to improve the health of our members and the communities we serve
Account Manager III - Account Management
Primary Location McLean, Virginia
Worker Location Flexible
Facility Tyson's Corner Medical Center
Job Number 1322364 Date posted 11/22/2024
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Description:
Responsible for retention, increased membership, and the sale of new products and services for existing accounts in assigned book of business to achieve membership, revenue and margin targets. Creates and executes a business plan that positions KP to optimize our opportunities across book of business. Develops and implements marketing/account/book of business strategies which enhance Kaiser Permanentes position in the market. Leads the work of account teams and account support to ensure the execution of effective sales strategies. Develops strategic partnerships to optimize account growth.
Job Summary:
Responsible for retention, increased membership, and the sale of new products and services for existing accounts in assigned book of business to achieve membership, revenue and margin targets. Creates and executes a business plan that positions KP to optimize our opportunities across book of business. Develops and implements marketing/account/book of business strategies which enhance Kaiser Permanentes position in the market. Leads the work of account teams and account support to ensure the execution of effective sales strategies. Develops strategic partnerships to optimize account growth.
Essential Responsibilities:
- Develops and executes account and/or book of business plans to ensure attainment of book-specific goals.
- Leads the development and execution of Strategic Account Plans to ensure attainment of book-specific goals.
- Develops ongoing member enrollment strategies to achieve growth targets.
- Meets or exceeds assigned retention and growth targets for existing accounts in assigned Book of Business.
- Positions the organization competitively to ensure optimal membership growth and to protect against losses.
- Identifies, capitalizes and close on cross sell opportunities.
- Analyzes and improves the risk position in a group.
- Presents issues to executives in the form of a business case, which assesses membership and financial impact along with other relevant factors.
- Develops 365 strategies and Open Enrollment engagement plans to achieve growth targets.
- Collaborates with stakeholders to develop and execute territory and account management sales plans and strategies.
- Obtains, utilizes and accurately analyzes key competitive data for management in a timely manner that facilitates achieving desired account results.
- Identifies and analyzes current industry and competitor trends, and applies knowledge of marketplace to account planning processes.
- Identifies and coordinates marketing, management and technical resources to achieve existing account sales plan objectives.
- Contribute to competitively positioning KP in the marketplace.
- Recommends and negotiates the strategy and changes with customers by offering a range of tailored options to meet the various needs of all constituents, as applicable.
- Develops strategic partnerships to continuously improve our business relationships with our customers to optimize the growth potential in each account.
- Collaborates with Sales Executives/Manager to maintain positive relationships with external stakeholders.
- Builds and maintains broker and/or channel partnerships to increase business potential.
- Initiates and leads account specific strategy development with internal departments.
- Initiates and facilitates KP executives collaboration to reach agreements on recommended strategic issues and policies related to specific accounts.
- Strategically consults with customer channels on all components of their health benefits strategy/offering.
- Develop and execute account plans to ensure attainment of group-specific goals.
- Develops and executes demonstrations and training to teach employers and brokers KP online technology to maximize of all KP online tools.
- Proficiently leverages use of supporting staff including Associate Account Managers to optimize sales execution and time management between membership and employer focused activities.
- If Occupational Health:
- Develops ongoing strategies and engagement plans to achieve growth targets.
- Presents issues to executives in the form of a business case, which assesses financial impact along with other relevant factors.
Minimum Qualifications:
- Minimum four (4) years in sales, account management, health plan administration or related experience.
- If Occupational Health: Minimum four (4) years of experience in workers compensation processes, products, and contracts.
- Bachelors degree in marketing, finance, business administration or related degree OR four (4) years of sales, account management, health plan administration or related experience.
- If Occupational Health: Bachelors degree in finance, business administration,risk management and insurance, nursing OR four (4) years of experience in business development, risk management, and/or insurance.
- Accident, Health or Sickness Insurance License (District of Columbia) within 3 months of hire
- Health Insurance License (Virginia) within 3 months of hire
- Health Insurance License (Maryland) within 3 months of hire
Additional Requirements:
- Experienced in meeting individual business objectives.
- Outstanding customer service skills with the ability to articulate and respond to highly complex issues.
- Advanced computer and analytic skills, including experience creating client presentations using Microsoft Office programs and use of client databases.
- Excellent verbal and written communication skills.
- Excellent interpersonal, presentation, and persuasion skills.
- Effective account management skills.
- Expertise in handling difficult client issues related to health plan services, policies and procedures.
- Complete understanding of and experience with employee group benefits.
- Knowledge of health care industry, understanding of current/future trends and changes in laws/regulations.
- Knowledge and understanding of competitors strengths, weaknesses and strategies.
- If Occupational Health: Expertise in handling difficult client issues related to workers compensation services, policies and procedures.
- If Occupational Health: Knowledge of occupational health care industry, understanding of current/future trends and changes in laws/regulations.
Primary Location: Virginia,McLean,Tyson's Corner Medical Center
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 04:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: NUE-MAS-01|NUE|Non Union Employee
Job Level: Individual Contributor
Department: Regional Office - HP Mgr-VP Sales & Marketing - 1808
Pay Range: $75600 - $97790 / year
Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 25 % of the Time
Flexible: Work location is on-site at a KP location, with the flexibility to work from home.
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
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