Insurance Receptionist (Bilingual Spanish)
Primary Location Los Angeles, California
Worker Location Onsite
Facility West Los Angeles Medical Center
Job Number 1314804 Date posted 10/31/2024
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Description:
Job Summary:
- N/A
Essential Responsibilities:
- Patient/Member Care: Provide patient and visitor reception and information. Arrange for transportation for no ambulatory patients. Complete and forward chart request forms. Complete patient processing forms such as admission/discharge documents, chart requests, surgery request forms and obtain patient authorization signatures. Distribute copies of protocols to appropriate personnel. Maintain cardexes on current/former patients. Answer member inquiries. Information and Records: Receive inquiries regarding delinquent accounts. Respond to requests for medical information form outside sources. File patient data and purge patient charts. Pull patient charts and file out card. Request charts. Track and retrieve medical records. Prepare government and regulatory agency reporting forms. Enter data into automated systems. File and maintain data entry forms. Print and distribute computer reports. Maintain/update automated system, cardex and department records. Prepare outgoing mail. Research unidentifiable mail and reroute. Answer and route telephone calls. Organize and maintain department files, records, handbooks and manuals. Respond to requests for information. Remove deactivated files for storage. Administrative and other: Train and orient new or less experienced personnel. Serve as resource person to co-workers by answering procedure questions and assisting in problem solving. Type check requests, materials requisitions and other forms. Type labels, envelopes and file folder tabs. Assume other activities and responsibilities from time to time as directed.
Basic Qualifications:
Experience
- One (1) year of experience as a receptionist required.
- Ability to handle a heavy volume of contact and interaction with the public.
- Background in insurance forms and medical terminology helpful.
- Experience in a medical environment preferred.
- Per the National Agreement, current KP Coalition employees have this experience requirement waived.
Education
- N/A
License, Certification, Registration
- N/A
Additional Requirements:
- Bilingual (English/Spanish) Level I required.
Preferred Qualifications:
- N/A
Notes:
- EE may be assigned to WLA and/or Robertson to cover staffing gaps.
- This is an on call position, days and hours may vary.
- Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.
Primary Location: California,Los Angeles,West Los Angeles Medical Center
Scheduled Weekly Hours: 1
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 04:30 PM
Job Schedule: Call-in/On-Call
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: B01|SEIU|Local 399
Job Level: Entry Level
Department: West LA Medical Center - PBS-Insurance Department - 0806
Pay Range: $25.19 - $27.9 / hour
The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 20 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital).
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: • Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures. Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments. • Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion. Submit Interest
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: • Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures. Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments. • Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion. Submit Interest
