Assistant Manager Business Line Vision
Primary Location La Mesa, California
Worker Location Onsite
Facility La Mesa Medical Offices
Job Number 1335074 Date posted 02/26/2025
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Description:
As assigned by the Business Line Manager, responsible for the operations and financial performance of optometry and of optical retail stores. Accountable for member satisfaction, eyeglass turnaround time, eyeglass redo rates (optician and optometrist controlled), Rx capture rate, Vision Services revenue, sales volume and overall profitability. Assists BLM in developing and implementing Optical Store eyewear sales strategy to meet organizational goals and business objectives.
Job Summary:
As assigned by the Business Line Manager, responsible for the operations and financial performance of optometry and of optical retail stores. Accountable for member satisfaction, eyeglass turnaround time, eyeglass redo rates (optician and optometrist controlled), Rx capture rate, Vision Services revenue, sales volume and overall profitability. Assists BLM in developing and implementing Optical Store eyewear sales strategy to meet organizational goals and business objectives.
Essential Responsibilities:
- Responsible for the operational and financial performance of optometry and the optical stores as assigned by BLM.
- Accountable for member rating of stores, eyeglass turnaround time and redo rates (optician and optometrist controlled), Rx capture rate, vision services revenue, sales volume and overall profitability as assigned by BLM.
- Assists BLM in developing and implementing eyewear sales strategy to meet organizational goals and business objectives, to ensure that financial revenue and expense targets are met.
- Ensures operations are meeting the needs of the member in an efficient, timely and courteous manner.
- Assists BLM in working with the Regional Merchandising Manager to implement a merchandising strategy for the optical stores in the area.
- As authorized by BLM, may hire, coach, motivate, discipline and terminate staff, as required, to sustain effective operations and to meet member needs.
- As assigned by BLM, ensures implementation of training programs for opticians, contact lens fitters and other staff is ongoing in member service techniques and product sales.
- Develop good relationships with members, service area management, providers and others as appropriate.
- Work with Coordinating OD as assigned by BLM to ensure integration of OD, Optician and staff operations.
Basic Qualifications:
Experience
- Minimum two (2) years of management experience in a retail environment.
Education
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- N/A
Additional Requirements:
- Demonstrated ability to manage change and improve performance.
- Comprehensive knowledge of optical sales management.
- Retail experience required, including familiarity with staff motivation, merchandising and store operations.
- Excellent interpersonal, communication and presentation skills.
- Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
- Operational and capital budgeting experience preferred.
- Knowledge of medical office management principles and practices preferred.
- Bachelors degree in business administration or related field preferred.
Notes:
- Must be willing to travel to all locations as directed.
Primary Location: California,La Mesa,La Mesa Medical Offices
Scheduled Weekly Hours: 40
Shift: Variable
Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun
Working Hours Start: 07:00 AM
Working Hours End: 09:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee
Job Level: Team Leader/Supervisor
Department: La Mesa MOB - Optometry-Regular Clinic - 0806
Pay Range: $81300 - $105050 / year
Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 50 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital).
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.
Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.
Submit Interest
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
