Behavioral Health Service Line Operations Director
Hyattsville, MarylandMental health is an essential component of total health. As mental health professionals, we’re on the front lines every day, using the latest advances to help those in need. If you share our passion for care and our commitment to helping those around us, you’ll have the resources you need to make a real difference. Our services include adult and child therapy as well as help with addiction and eating disorders.
- Job Type: Full-time
- Job Level: Director/Senior Director
- Travel: Yes, 25 % of the Time
Success Profile
These are the traits of the most successful members of our behavioral health team.
- Adaptable
- Compassionate
- Good listener
- Proactive
- Results driven
- Versatile
Benefits
Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.
-
Medical, Vision & Dental
-
Professional Development
-
Retirement Plans
-
Vacation, Holiday & Sick Leave
-
Supportive Teams & Resources
NOTE: Benefits may vary based on your Kaiser Permanente region, position, scheduled hours, and representation by collective bargaining or employee groups. *Offerings vary by location.
Our Culture
We offer a mental health environment that's unique both in the way we treat our patients and in the way we support our health care professionals. Here, we practice evidence-based care in a team setting that’s focused on the needs of the individual, the family and the population as a whole. This gives your patients the opportunity to work towards achieving their physical, mental, and behavioral health goals. On our teams, we hold social justice as a shared value and are committed to addressing and eliminating stigma associated with mental health and addiction. Working as part of a team also helps support your own career growth while you provide high-quality strengths-based, brief, solution-focused, and episodic mental health care.
What Our Employees Say
Aaron
Psychiatric Social Worker
“Kaiser Permanente has been an excellent platform for me to grow as a professional. The organization has demonstrated its commitment to the continued growth of its employees through the training it offers and encourages. I’ve always resonated with the organization’s integrated approach to health care, and its recognition of how essential good mental health is to a person’s overall well-being.”
Breeza
Licensed Certified Social Worker
“I would recommend and do recommend working for Kaiser Permanente. It’s a professional, clean, friendly, fast-paced environment and there is a real trust and respect for clinical staff no matter what role we serve. I love feeling valued and heard and am thankful to have found an environment that provides that.”
Janice
Licensed Marriage & Family Therapist
“This is the best place to work because of the commitment to the total health of our members, the work/life balance, the possibilities to use clinical skills in a variety of capacities within the organization and opportunities for personal and professional growth. As employees of Kaiser Permanente, we all have a voice and are encouraged to use it.”
Gabriela
Clinical Program Manager
“At Kaiser Permanente, I have opportunities to learn and work in a professional setting with people who are passionate about patient care. I love my career as a therapist and now as a manager! I really enjoy helping others and learning new interventions and modalities. These ensure my personal and professional growth.”
Laura
Psychotherapist
“Kaiser Permanente is a health care leader who sets trends and makes a difference in industry practices and protocols. I like the extraordinary resources available to do my job, the servant leadership of my manager and director, and the high standard of business and clinical ethics.”
Amie
PsyD, Clinical Psychologist
“We’re an innovative, vision-forward company. While Integrative-Care models are relatively new, we’ve been on the frontlines of building out a high-functioning integrated team for over a decade. Within this model of care, we’re pushed to think out of the box when it comes to patient care, be collaborative, and succeed in a fast-paced environment.”
Carol
PhD, Licensed Certified Social Worker – Clinical
“Kaiser Permanente demonstrates its commitment to their employees’, has a top-notch salary and compensation package, and has a leadership body that is well trained and supportive. As a Clinician and a Manager, I am very impressed with our commitment to quality outcomes. I have truly found a home here and would be honored for Kaiser Permanente to be my last professional stop in my career.”
Michael
PsyD, Licensed Marriage and Family Therapist, Psych Social Worker
“Kaiser Permanente, in my opinion, is a great mix of professional, friendly and fast-paced. They allow me to be who I am and let me have a voice. I love being a therapist and I’m very proud and excited about the Gender Assessments and transgender group work being conducted. I’m helping the LGBT community and making this population feel comfortable throughout their care journey. Kaiser Permanente is a breath of fresh air to me in my work.”
Kashonda
Psychotherapist
“I appreciate how Kaiser Permanente strives to reflect inclusivity and representation throughout the organization. I’m excited about an internal clinic comprised of African American clinicians dedicated to supporting the health needs of the African diaspora. I’m proud to be part of committees that intentionally promote equity, inclusion and diversity. These things combined with the benefits, opportunities and people make Kaiser Permanente a great place to work.”
Behavioral Health Service Line Operations Director
Primary Location Hyattsville, Maryland
Worker Location Flexible
Job Number 1303932 Date posted 09/10/2024
Navigating the Hiring Process
We're here to support you!
Having trouble with your account or have questions on the hiring process?
Please visit the FAQ page on our website for assistance.
Need help with your computer and browser settings?
Please visit the Technical Information page for assistance or reach out to the web manager at kp-hires@kp.org.
Do you need a reasonable accommodation due to a disability?
A reasonable accommodation is any modification or adjustment that enables you to fully participate in completing the following:
- Online Submissions
- Pre-Hire Assessments
- Interview Process
Please submit your accommodation request and an HR Representative will contact you.
Description:
The Director of Behavioral Health Service Line Operations provides oversight of all Behavioral Health services with accountability for ensuring consistency of service delivery and treatment programs across the Mid-Atlantic region, with a focus on access, quality, service, and affordability. Under the direction of the Regional Director of Behavioral Health and in collaboration with the Associate Medical Director of Behavioral Health, the Director of Behavioral Health Service Line Operations has operational accountability of Mental Health and Chemical Dependency services along the care continuum. The BH Managers across KP Mid-Atlantic report to this position.
This position consistently supports compliance and the Principles of Responsibility (Kaiser Permanentes Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to the applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanentes policies and procedures. In addition, Regional leaders are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.
Job Summary:
The Director of Behavioral Health Service Line Operations provides oversight of all Behavioral Health services with accountability for ensuring consistency of service delivery and treatment programs across the Mid-Atlantic region, with a focus on access, quality, service, and affordability. Under the direction of the Regional Director of Behavioral Health and in collaboration with the Associate Medical Director of Behavioral Health, the Director of Behavioral Health Service Line Operations has operational accountability of Mental Health and Chemical Dependency services along the care continuum. The BH Managers across KP Mid-Atlantic report to this position.
This position consistently supports compliance and the Principles of Responsibility (Kaiser Permanentes Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to the applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanentes policies and procedures. In addition, Regional leaders are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.
Essential Responsibilities:
- Lead a team of managers who are responsible for the daily operation of behavioral health services throughout the region.
- Supervises the Behavioral Health Managers in the KP Mid-Atlantic region. Manages and oversees the BH managers on matter related to staffing scheduled, personnel issues, labor issues, etc. May supervise other BH staff engaged in the delivery of Behavioral Health Services.
- Plans, facilitates, and executes the BH Operations meetings to ensure that all managers are working in accordance with the departments operational plan, targets, initiatives and deliverables.
- Standardize workflows across the region and reduce service area variation.
- Ensure department provides timely access, high quality services as measured by HEDIS, and excellent service as measured by MPS. Develops action plans and coaches managers to implement workflows that meet or exceed identified targets.
- Develops and implements innovative programs and workflows, policies, practices and/or guidelines in order to meet and/or exceed quality, access, patient/staff safety and efficiency targets and goals. Leads managers in implementation efforts.
- Ensures that high quality, efficient, medically appropriate treatment programs that are evidenced-based are developed and delivered throughout the region.
- Analyze data and prepare data driven written and oral updates to BH managers and staff, HP and or MAPMG leadership or other stakeholders.
- Prepare and deliver presentations to senior HP and/or MAPMG leadership or other stake holders, as assigned for Behavioral Health in KPMAS
- Achieve/maintain compliance with all accreditation, licensing, and regulatory requirements.
- Travel to all Behavioral Health locations monthly, or as often as needed.
- Attends administrative meetings across the region to support the BH Managers and staff. Encourages the sharing of best practices and consistency in programming.
- Develop strong diagnostically responsive and preventive programming that addresses patient needs at the outpatient level of care.
- Develop, implement and maintain the BH QI Work Plan.
- Works with the BH leadership team to ensure that the department is adhering to and meeting NCQA quality and service standards and requirements.
- Identifies resource needs and recruits staff appropriately.
- Maintains current knowledge of applicable federal and state regulations or laws and monitors changes to ensure organizational adaptation and compliance.
- Ensures optimal patient care that is in compliance with federal, state, local departments.
- Act as regional representative for Behavioral Health Management team in the KP Mid-Atlantic.
- Collaborates with Service Area HP and MAPMG Leadership to assist and promote integration of care initiatives in the area and support staff to drive to performance.
- Is responsible to managing to annual non-payroll and payroll budgets. Creates action plans for areas not meeting target.
- Manage internal and external relationships critical to achieving the effective delivery of care across department.
- Represent KPMAS and participate in inter-regional workgroups.
- Serves at Behavioral Health subject matter expert.
Basic Qualifications:
Experience
- Minimum five (5) years of experience in health care setting and three (3) years in a behavioral health setting.
Education
- Masters Degree in psychology, or social work, or education, or nursing/advanced practice nurse, or PhD Psychologist, or Masters degree in business administration, or Masters degree in health administration, or healtcare leadership required.
License, Certification, Registration
- N/A
Additional Requirements:
- Previous management experience is required.
- Must be able to work in Labor/Management Partnership environment.
Preferred Qualifications:
- Experience analyzing and interpreting data and ability to create reports strongly preferred
- Experience building power point presentations, preparing and giving presentations to senior leadership strongly preferred
- Experience working within an integrated medical system preferred
- Experience collaborating with physicians (all specialties) preferred
- Training in evidenced-based treatment approaches preferred.
- A broad range of clinical experience is preferred, including but not limited to experience working with child, adolescent, and adult populations with mental health and substance use disorders.
- Experience in Lean Six Sigma, Green Belt or similar preferred.
- Experience managing managers.
Primary Location: Maryland,Hyattsville,New Carrollton Administration
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:30 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: NUE-MAS-01|NUE|Non Union Employee
Job Level: Director/Senior Director
Department: DCSM Service Area - Mental Hlth/Psych-Behavioral - 1808
Pay Range: $168800 - $218350 / year
The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 25 % of the Time
Flexible: Work location is on-site at a KP location, with the flexibility to work from home.
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
More From Kaiser Permanente
Mental Health at Kaiser Permanente
Our collaborative team of caregivers is each focused on using the latest advances and our own skills to improve outcomes for our members and advance our collective understanding of mental health.
Our Events
Meet a member of the Kaiser Permanente team at an upcoming career or professional event.