Manager, Laboratory Service Area/Hospital
Primary Location Hillsboro, Oregon
Worker Location Onsite
Facility Westside Hospital
Job Number 1336386 Date posted 02/10/2025
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Description:
Responsible for planning, directing, organizing and coordinating Laboratory services and related business functions for assigned service area or operational unit. Leads through front-line supervisors, working closely with providers, supervisors, medical office/hospital leaders, and senior leaders to assure the implementation of regionally consistent practices, processes, and protocols to achieve excellence in quality of care, service, access, resource utilization, employee/physician satisfaction and workplace safety. Responsible for laboratory professional practice standards, KP standards of care and clinical competency of staff in accordance with licensure and regulatory requirements. This is a management-level position reporting to assigned director. Has supervisory responsibility with both direct and indirect reports through subordinate supervisors; service area/unit fiscal management; and quality assurance, affordability and patient engagement responsibilities. May perform duties to the extent necessary to maintain clinical expertise and competency to fulfill job responsibilities.
Job Summary:
Responsible for planning, directing, organizing and coordinating Laboratory services and related business functions for assigned service area or operational unit. Leads through front-line supervisors, working closely with providers, supervisors, medical office/hospital leaders, and senior leaders to assure the implementation of regionally consistent practices, processes, and protocols to achieve excellence in quality of care, service, access, resource utilization, employee/physician satisfaction and workplace safety. Responsible for laboratory professional practice standards, KP standards of care and clinical competency of staff in accordance with licensure and regulatory requirements. This is a management-level position reporting to assigned director. Has supervisory responsibility with both direct and indirect reports through subordinate supervisors; service area/unit fiscal management; and quality assurance, affordability and patient engagement responsibilities. May perform duties to the extent necessary to maintain clinical expertise and competency to fulfill job responsibilities.
Essential Responsibilities:
- Accountable for role modeling principles defined by the Care Experience Standards, the KP Mission and any specific department/organizational initiatives.
- Ensures operational and performance standards are met for assigned teams. Plans, develops, implements, and evaluates department strategies, programs, and policies in partnership with senior leadership and Lab Management team by implementing short- and long-range department goals, programs, and policies; supporting business initiatives and strategies; ensuring consistent program interpretation and application; establishing and sustaining strategic relationships with key stakeholders; ensuring service level agreements are met; analyzing and reporting on successes against metrics; and the development and implementation of monitors for quality assurance.
- Responsible for day-to-day operations on assigned teams to achieve business and organizational strategic objectives. Manages designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed, including regulatory and accreditation requirements; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly.
- Provides supervision through direct and indirect reports for assigned teams to assure member focused high quality, accessible, cost effective care, including interviews, selection, orientation, scheduling, evaluation, coaching, rewards/recognition, discipline, and staff accountabilities. Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; executing performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
- Works collaboratively with Laboratory Management, Human Resources, and Labor Partners to interpret terms of labor contracts and Partnership expectations and requirements.
- Oversees clinic building, offices and equipment. Responsible for coordination and management of facilities issues onsite with internal and external vendors.
- Manages the service area department budget(s) ensuring spending within the budget allocation; monitors and controls expenditures and provides input and direction to the budget planning process, including staffing and materials needed for assigned labs.
- Collaborates to develop recommendations, implement, and evaluate improved processes and systems within multi-disciplinary care teams and across the continuum of care. Addresses patient complaints/concerns and researches and resolves; acts as patient advocate when necessary.
- Establishes and maintains collaborative working relationships with business and industry partners, agencies, community organizations and/or education institutions; may serve as lab representative on various national, regional and local committees and attend events as appropriate.
- Manages programs or components of larger cross-functional projects by identifying and managing stakeholder contacts; assembling teams based on project needs and team member strengths; developing, analyzing, and managing project plans; negotiating and managing project schedules and resource forecasts; and managing project financials and deliverables. Actively participates on and/or leads various committees, meetings, and workgroups.
Basic Qualifications:
Experience
- Minimum five (5) years as a Medical Laboratory Professional
- Minimum three (3) years of applicable leadership experience, such as lead or supervisor, or program/project management experience or related consulting experience
Education
- Bachelors degree in medical laboratory science, medical technology or related science
License, Certification, Registration
- Drivers License (in location where applicable) required at hire
- Medical Technologist Certificate required at hire from American Society for Clinical Pathologists
- Medical Lab Scientist Certificate required at hire from American Society for Clinical Pathologists
Additional Requirements:
- Successful completion of an approved, structured program in medical laboratory science or equivalent knowledge
- Thorough knowledge of principles of supervision, management, personnel management, financial analysis and budgeting
- Demonstrates customer-focused service skills
- Demonstrated verbal and written communication skills
- Demonstrated ability to organize, prioritize and problem solve, including the ability to resolve conflict
- Demonstrated ability to use good judgment and decision making
- Demonstrated understanding and support for diversity in the workplace
Preferred Qualifications:
- Minimum five (5) years of clinical laboratory leadership experience
- Minimum one (1) year of supervisory and management experience
- Labor relations management in highly unionized environment
Notes:
- M-F with Rotational on-call
Primary Location: Oregon,Hillsboro,Westside Hospital
Scheduled Weekly Hours: 40
Shift: Evening
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 12:00 PM
Working Hours End: 08:30 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-NW-01|NUE|Non Union Employee
Job Level: Manager with Direct Reports
Department: Westside Medical Cntr - Pathology/Lab-LAB #1 - 1001
Pay Range: $118900 - $153780 / year
Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 20 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital).
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
