Director Ambulatory Care Services RN - Urgent Care
Garden Grove, CaliforniaOur nurse leaders maintain a strong commitment to the highest standards of professional nursing practice and to sustain a culture of excellence. You will encourage your teams to use evidence-based practice to deliver high-quality patient care, contribute to research, and spread innovation beyond Kaiser Permanente. Backed by the resources of one of the nation’s largest health care providers, you’ll motivate and inspire your team to achieve goals, value individual contributions, and celebrate accomplishments in meaningful ways while realizing your own potential as a leader.
- Job Type: Full-time
- Job Level: Director/Senior Director
- Travel: Yes, 75 % of the Time
Success Profile
We’re looking for Nurse Leaders who possess the following traits.
- Adaptable
- Collaborative
- Compassionate
- Leadership
- Problem-Solver
- Results-Oriented
Benefits
Our compensation and benefits are designed to help you and your family stay healthy and thrive.
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Medical, Vision & Dental
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Retirement Plans
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Tuition Reimbursement
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Tuition Reimbursement
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Supportive Team & Resources
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Career Growth & Development
Our Culture
Our Nurse Leaders cultivate an environment of compassion, integrity, trust, and open communication that helps our teams do their best work. Together, we pursue lifelong learning in the belief that it expands our knowledge so we can better serve our patients. We participate in research to inform our evidence-based care. Our nurses reflect the rich diversity of our members and communities, and provide culturally responsive and competent care that promotes the understanding of our members’ needs and preferences. At Kaiser Permanente, nurses are highly skilled professionals who exemplify leadership, critical thinking, and collaborative problem-solving, and deliver the right care, at the right time, in the right setting.
What Our People Are Saying
Ghada, PhD, RN, NEA-BC, CENP
SCAL Regional Director
Patient Care Services
“So proud to be a Kaiser Permanente nurse leader. Despite all the challenges we experienced with the pandemic, we remained true to our mission to provide safe, quality care to our patients and members, and continue to encourage our employees to grow and develop professionally. I have completed my Doctor of Philosophy in Nursing and lead with an exceptional team. There are boundless opportunities here.”
Gertrude, RN, BSN, MSA
Administrative Service Director
Nursing Administration
“Kaiser Permanente has a mission of providing affordable health care not just for our members, but also the community — which is a passion of mine. I consider myself very fortunate to work for an organization that values their employees. As a nurse leader, I LOVE what I do! We provide endless possibilities for growth and professional development.”
Michele, JD, MBA, RN
Director
Nursing Professional Development and
Simulation/Magnet Journey
“Kaiser Permanente provides its nurse leaders with opportunities to innovate and thrive in an evidence-based practice that’s advancing the science of nursing and embracing a culture of excellence.”
Philidah, MSN, RN
Sr. Director of Nursing
“It’s a privilege to work for Kaiser Permanente. They support nurses through a variety of learning opportunities, from self-paced learning to leadership courses and stretch assignments. It enables equitable opportunities for professional growth and career advancement.”
Mervin
Assistant Medical Center Administrator
“I’m incredibly grateful for the support I received from Kaiser Permanente. I would not be where I am right now without the mentoring from outstanding leaders, the strong relationships I built with my team, and the partnership with other departments.”
Melissa
Assistant Nurse Manager
“I’m in my first position here, but I’ve already had the opportunity to be part of the Magnet Journey, quality and safety committees, and co-chair Professional Nursing Excellence Council. Kaiser Permanente continues to help me grow through leadership training programs like Activate and stretch assignments.”
Aletha
Department Manager
“Kaiser Permanente has many resources and tools to help us grow professionally. We have courses and financial aid for individuals who choose to advance.I love being a leader because I love to encourage, inspire, and develop my team. I also embrace challenges and enjoy collaborating in projects that positively impact our members.”
Adriana
Department Manager RN
“Kaiser Permanente allows me to focus on preventive health care, which contrasts with my acute care background. I appreciate the preventive care services that we offer our members and the different forms of communication based on personal preference.”
Director Ambulatory Care Services RN - Urgent Care
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Responsible for directing the administrative and business management of a single large department with more than 150 FTEs or multiple specialty departments and/or multiple locations with more than 125 FTEs providing ambulatory patient care services and the planning, development, implementation and evaluation/improvement of services/ programs. Through clinical nurse managers or assistant nurse managers, ensures nursing and patient care staff provide high quality, accessible, cost effective care and patient focused services to members across the continuum which comply with local, state and federal requirements; implements and maintains clinical and patient care practice standards, budgets, and staff development. Directs the management of operations, programs and services that add value and are integrated with nursing standards of practice, service priorities and performance/outcome measures, as well as with strategic, business and organizational goals/objectives. Participates as part of management team in formulating, implementing and evaluating business plans/strategies for ambulatory care services and responsible for achieving both short and long term strategic, business and financial goals/objectives.
- Directs the management of ambulatory care programs, services and operations and through nurse manager(s) or assistant nurse managers is responsible for the delivery of nursing services and outpatient care which are integrated with business plans and meet or exceed cost, quality, clinical and utilization standards and performance measures.
- Ensures that services meet members, physicians and internal clients needs in a changing, competitive health care market.
- Directs the coordination/integration of outpatient services between departments and across the continuum of care and directs the continuous improvement of all clinical practices, services and operations by design and implementation of systems, processes and methods to evaluate and improve patient care.
- As part of management team, participates in the development, implementation and evaluation of new models/methods of delivering primary care to members.
- Ensures patient care staff provide the highest quality of care and are in compliance with the Nurse Practice Act, TJC, NCQA, federal, state and local requirements.
- Collaborates with physicians, nursing and other health care providers in establishing, implementing, and maintaining patient care, quality and service standards to meet members and internal clients expectations.
- Acts as a patient advocate resolving patient care issues.
- Designs and evaluates processes to improve systems and patient care results across the multiple departments and across continuum of care.
- Directs the management of financial plans, resources and budgets.
- Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service.
- Determines the appropriate staff mix for multiple departments and manages human resources functions.
- Develops processes to screen, interview, hire, train, and maintain the competency of all staff.
- Directs the programs for in-service education and on going staff development.
- Directs the development, implementation, and monitoring of departmental policies and procedures which support the organizations goals and business objectives.
- Collaborates with Physician Team Leaders and Department Chiefs in planning and developing the level of patient services/programs and the day-to-day operations of departments.
- Integrates outpatient services/programs with strategic business plans.
- Directs the management of human resources, labor relations, employee and safety/risk management functions.
- Minimum five (5) years of experience in management of ambulatory care or other related clinical area.
- Graduate of an accredited school of nursing.
- Bachelors degree required
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- A current incumbent in job code 06055 (Director Ambulatory Care Svcs, RN)
- Registered Nurse License (California)
- Demonstrated interpersonal and communication skills.
- Knowledge of ambulatory care practices, operations and local, state and federal regulatory standards.
- Ability to conduct business and financial planning.
- Must be able to work in a Labor/Management Partnership environment.
- Strong leadership skills.
- Experience with UCC/ER setting, service oriented, labor relationships, and provider partnerships.
- Oversight for three (3) Large Complex UCC locations.
- Seven (7) day/week accountability.
- 80+ direct reports to include APPs.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
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