Cashier Receptionist (On Call)
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Essential Functions:
• Greet and assist patients that present.
• Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
• Check in patient by following check-in policies and procedures and using the check-in systems of manual visit records
when the systems are down
• Check out patients by following check-out policies and procedures and using the check-out systems or manual visit
records when the systems are down, if applicable
• Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Medi-Cal, and industrial patients
• Assist patients by providing general information and explaining co-pays/applicable fees.
• Maintain the patient will-call area box, if applicable
• Communicate with clinical and business office staff as needed
• Cash Handling Reconciliation Deposit and handle cash according to the Cash Handling Responsibility Agreement.
• Perform other duties as required
Qualifications:
• High School Diploma/GED
• 6 months of work experience
• Ability to read and follow instructions, short correspondence, and memos
• Communicate with health care providers, staff, patients, and visitors
• Professional phone etiquette
• Ability to multi-task, organize, manage time, and prioritize work flow in a complex environment
• Knowledge and use of computer and computer keyboard
• Must be willing to work in a Labor Management Partnership environment
• Also refer to the detailed responsibilities outlined in the L29 Cash Handling Responsibility Agreement.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
