Staff Registered Nurse II - Virtual Care/Telehealth
Duluth, GeorgiaAt Kaiser Permanente our nurses are leaders, clinicians, researchers, innovators, and scientists who are contributing toward being an industry-leading voice for advancing evidence-based care. Whether supporting the patient directly in our hospitals or clinics, providing care at home, serving our patients through innovative virtual technology, or managing care delivery teams, Kaiser Permanente nurses utilize scientific evidence and our integrated care model to optimize the total health of our members and the communities we serve. We invite nurses who are passionate about nursing excellence, high-quality compassionate care delivery, professionalism, integrity, teamwork and patient and family centeredness to join our teams so that we can continue to sustain and build upon our culture of excellence.
- Job Type: Full-time
- Job Level: Individual Contributor
- Travel: No
Success Profile
We’re looking for Nurse Leaders who possess the following traits.
- Collaborative
- Compassionate
- Flexible
- Leadership
- Socially Conscientious
- Trustworthy
Benefits
We offer several benefits to our nurses.
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Medical, Vision & Dental
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Retirement Plans
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Educational Opportunities & Tuition Reimbursement
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Supportive Teams & Resources
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Career Growth & Development
Our Culture
At Kaiser Permanente, we cultivate an environment of compassion, integrity, trust, and open communication that helps our teams do their best work. We believe that lifelong learning will expand our knowledge so we can better serve our patients. Our practice is rooted in research and evidence-based care. Our nurses reflect the rich diversity of our members and communities and provide culturally responsive and competent care that promotes understanding of our members needs and preferences. At Kaiser Permanente, nurses are highly skilled professionals who exemplify leadership, critical thinking, and collaborative problem solving and deliver the right care, at the right time, in the right setting.
What Our People Are Saying
Kristen
Relief Charge Nurse
“Working as a nurse at Kaiser Permanente has allowed me the perfect flexible schedule so that I can volunteer as Girl Scout Leader and room parent for both my children. My kids know that I am a hardworking mother who can provide, as well as a mom who can be present and be there for them – and that means everything to me.”
Jazmin
RN, Advice Nurse
“Working for Kaiser Permanente has allowed me to take control of my future and make my goals a possibility. I feel that Kaiser Permanente allows me to keep climbing and moving. Having that ability truly makes me feel empowered.”
Stella
Registered Nurse IV
“Kaiser Permanente has taken me on a personal and educational growth journey. I am supported by a culture of excellence that allows me to be dedicated to patients and patients’ families every day at work. What an honor to be part of Kaiser Permanente.”.
Caitlin
Inpatient Lactation Consultant
“As an RN/IBCLC in Maternal Child, I’m meeting families at a pivotal time — I’m there to help launch a new family into the world. Everything I do has the potential to impact a family’s health for generations to come.”
Kimberly
Quality Coordinator RN
“In Hawaii, your community is your family — or ‘ohana.’ I am able to provide extraordinary patient-centered care to my ohana.”
David
Appointment and Advice RN
“The location is fantastic. Kaiser Permanente is all over the country. You can pick almost any environment you want – from ocean to mountain to city. You’ll still be able to contribute to our mission of providing high quality health care at a local facility.”
Shawn
BSN, RN
“I chose Kaiser Permanente because their staff and providers really show that they care about you. Also, throughout my 12 years of working here I’m always learning something new, and I’ve had many opportunities for growth and development.”
Staff Registered Nurse II - Virtual Care/Telehealth
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- Utilizes various telecommunications technology to provide patient care.
- Manages electronic and telephonic patient messages and triages to physicians or other members of the healthcare team to resolve patient needs, requests, or concerns.
- Determines appropriateness and acuity of patient needs based on electronic or telephonic message content and prioritizes accordingly.
- Receives and manages in-coming calls from a dedicated call que, as applicable.
- Applies nursing assessment and critical thinking skills to evaluate and triage patients virtually, via telephone, secure email, or other available electronic tools.
- Evaluates emergency situations and initiates appropriate nursing interventions.
- Communicates member queries requiring physician or HCT involvement, intervention, or follow-up in a timely manner
- Provides telephonic and electronic interactions with patients that requires follow-up care and/or preventative outreach.
- Answers inquiries from internal clinicians, patients, and family members by telephone, chat, or on-line messaging.
- Accurately documents patient data, actions, interventions, and response to treatment according to established policies, protocols, and guidelines.
- Schedules appointments and signs or pends orders outlined by clinician, care protocol, nurse standing order and/or chart review.
- Assesses patient and family health education needs and provides teaching, per protocol.
- Autonomously provide in-scope clinical guidance and patient education.
- Participates in quality improvement activities and/or initiatives.
- Participates in departmental orientation, training, and evaluation of new staff.
- Serves as a preceptor, resource, and mentor for new members of the virtual care team.
- Seeks and completed formal continuing education relevant to clinical discipline.
- May perform other duties as assigned.
- Minimum three (3) years of clinical experience as a Registered Professional Nurse.
- Associates degree in Nursing.
- High School Diploma or General Education Development (GED) required.
- Registered Professional Nurse License (Georgia) required at hire
- Basic Life Support required at hire from American Heart Association
- Basic computer and keyboard skills.
- Bachelors (BSN) degree.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
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