Medical Office Administrator II - Float

Responsible for the administrative and business management of the medical office or multiple medical offices providing ambulatory patient care services and the planning, development, implementation, and evaluation/improvement of ambulatory care services/programs. These positions may also include responsibility for in-patient departments or areas. Manages operations and clinical services to ensure patient care staff provide high quality, accessible, cost effective and service focused care. Maintains clinical and patient care practice standards, budgets, and staff development. Creates a culture of compliance, ethics, and integrity. Maintains knowledge of and assures departmental compliance with Kaiser Permanentes Principles of Responsibility and policies and procedures, and applicable regulatory requirements and accreditation standards. Responds appropriately, including required reporting, to observed fraud or abuse. The Medical Office Administrator II role is distinct from the Medical Office Administrator I role based on a number of operational factors including the hours of operation, complexity of building operations, the complexity of available services, direct and indirect headcount responsibilities, and paneled membership.

• This position, knows and complies with all Kaiser Permanente quality, safety, and emergency policies and procedures. Demonstrates quality and effectiveness in work habits and clinical practice in every interaction with patients, colleagues, providers, and leadership. Ensures patient safety in the preparation and provisioning of care related to but not limited to medications, procedures, infection prevention, fall prevention, including consistent use of two patient identifiers and procedural time outs. Reports safety hazards, accidents and incidents, and unsafe working conditions promptly.


• Manages and coordinates the design and implementation of programs in support of department/facility care delivery and administrative operations.


• Ensures that services meet members, physicians and internal clients needs in a changing, competitive health care market.


• Monitors department(s) performance along a set of key indicators, identifies early warning indicators and implements improvement programs.


• Monitors the management of key cross-department/facility projects to increase organizational efficiency.


• Achieves integrated services across the continuum of care and manages/ensures continuous improvement of all clinical practices, services, and operations by designing systems, processes and methods to evaluate and improve patient care.


• Ensures patient care staff provide the highest quality of care and are in compliance with the Nurse Practice Act, National Committee for Quality Assurance, federal, state and local requirements.


• Collaborates with Physician Team Leader and Department Chief in developing the level of patient services and the day-to-day operations of the department. Manages and resolves human resource, labor relations, employee and department safety/risk management issues.


• Acts as a patient advocate resolving patient care issues.


• Develops and monitors budgets and resource allocations.


• Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service.


• Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff.


• Develops, implements, and monitors departmental policies and procedures which support the organizations goals and business objectives and ensures they are met.