Channel Partner Ambassador (Business Consultant/Analyst Specialist)
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The Channel Partner Ambassador is responsible for leading a cross-functional initiative to enhance Kaiser Permanente’s local office engagements with channel partners across the United States. This role requires collaboration with sales, account management, underwriting, and other key stakeholders to execute Kaiser Permanente’s local office engagement strategy effectively. Key responsibilities include but are not limited to identifying and maintaining a database of channel partner contacts, engaging and negotiating with channel partners to schedule engagements, working with the channel partner to align on mutual agenda and objectives, leading Kaiser Permanente’s cross-functional meeting preparation efforts, presenting in the local office engagements, and capturing notes and takeaways from the engagements which are shared across Kaiser Permanente’s market facing teams. The ideal candidate will foster a highly engaging environment during the local office engagements intended to increase awareness of Kaiser Permanente, provide education around our value proposition, change perceptions, gain market intelligence, cultivate advocates, build relationships, and ultimately support program growth initiatives.
Business Consulting: Includes analysis/evaluation of business and/or system process and functional requirements, development of business cases, client support during system development and implementation, development and maintenance of service level agreements. Develops relationships with upstream and downstream business partners. Develops/maintains and changes business processes, and understands the business processes of assigned partners and how they relate to our functional areas. Develops and recommends changes to business processes.
Essential Responsibilities:
- Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields.
- Uses professional concepts in accordance with company objectives to solve complex problems in creative and effective ways.
- This job is the fully-qualified, career-oriented, journey-level position.
- Demonstrates functional area business processes and assigned and thoroughly understands cross-functional areas.
- Directs the analysis of enterprise-wide or very complex client needs in project areas such as new/existing business operating models, innovative approaches to solutions support, market research of emerging or available product functionality and operational readiness assessment.
- Directs the development of comprehensive and strategic business cases with cost/benefit dimensions of proposed projects that are used at management and executive levels for funding and scope decisions.
- Accountable for tracking and/or monitor and report for senior mgmt the results of actualization of benefits.
- Directs/conducts the analysis of current business processes and functional requirements.
- Prepares appropriate documentation to communicate and validate the information.
- May develop project plans.
- Identifies and coordinates within other project managers and implements schedule deadlines as appropriate.
- Manages common resource demands.
- Provides on-going project management and status reporting at all levels.
- Provides advice and input into the project plan.
- Minimum ten (10) years of experience, to include a minimum three (3) years in a consulting role.
- Minimum five (5) years of experience in a relevant environment such as a healthcare environment.
- Bachelors degree in business/health care administration or related discipline OR four (4) years additional relevant experience.
- High School Diploma or General Education Development (GED) required.
- N/A
- Influences multiple cross-functional and/or multiple cross divisional task forces to identify and document functional requirements, workflow, information sources and system/process specifications.
- May establish cross-functional task forces.
- Thorough knowledge of platforms of the assigned functional areas and multiple cross functionally based on assignment.
- Must be able to work in a Labor/Management Partnership environment.
5 years of experience or more in a market-facing role with a Health Plan or 5 years of experience working as a broker or consultant
5 years of experience or more delivering presentations to external audiences
Outgoing and gregarious personality with strong interpersonal skills
Self-starter that thrives in an autonomous environment
Proven ability to manage cross-functional collaboration effectively
Experience in relationship-building and strategic engagement
Excellent communication skills, both written and verbal
.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
