Manager, Medical Center-Small
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In alignment with the Physician Site Lead and Service Area Vice President ,the Medical Center Manager is responsible for the delivery of health care services for a MOB of less than 25 FTEs. Acts as the strategic, operational, and administrative leader for all staff within a single medical center. Leads service strategy amongst an interdisciplinary team to assure the alignment and integration of services within the medical center.Provides, articulates, and integrates a vision that aligns with the annual Operating and Strategic Plans, as well as, the organizations mission, vision and values. Through partnership with other leaders, builds overall culture of the MOB, ensures that staff provide high quality, accessible, cost effective care and patient focused services to members across the continuum which comply with local, state and federal requirements and build staff development through clinical and leadership competencies. Ensures seamless day-to-day operations of a facility (primary, specialty and ancillary) through constant rounding, effective interdepartmental workflows, and just-in-time operational solutioning.
- Operational Excellence - Clinical Care Operations:
- As the Health Plan Partner with the Physician Site lead accountable for ensuring Health Plan staff are functioning at an optimal level. Coordinates with other clinical leaders to enhance the overall patient experience. Directs and coordinates multidisciplinary care in the integrated care delivery service models. Participates in interdepartmental, service area and regional meetings, committees, and task force groups to develop and operationalize programs and processes to achieve strategic objectives.
- Accountable for the daily building huddles and reporting out as part of the tiered huddle process.
- Plans, organizes and directs the work of the departments to ensure safe, high quality patient care and continuity of access. Manages the daily building operations, including but not limited to, schedules, phone access, and patient workflows.
- Conducts daily building huddles and continuous rounds of all departments to ensure ongoing operational readiness; Act as liaison between departments and creates collaboration between departments and appropriate workflows and handoffs; collects and addresses issues and concerns that could impact daily operations. Engages directly with front line staff to flex and adjust to meet emerging issues real time (e.g. long lines).
- Assures performance targets are set and met by using effective tools that measure progress, identify countermeasures, making the achievement of milestones visible.
- Minimum five (5) years of experience in healthcare, retail operations or hospitality industries. Required.
- Minimum three (3) years of supervisory experience required.
- BSN or bachelors degree required, OR four (4) years of experience in a directly related field.
- High School Diploma or General Education Development (GED) required.
- Registered Nurse License (Maryland) OR Compact License: Registered Nurse
- Basic Life Support
- Demonstrated ability to be persuasive and exert influence across structures and roles required.
- Ability to be proactive and champion innovation/change required.
- Strong ability to synthesize key organizational and leadership messages and filter them comprehensively to all levels in the organization required.
- Excellent time-management skills and ability to multi-task required.
- Demonstrated clinical and managerial competence appropriate to area(s) of responsibility; familiarity with all pertinent laws, regulations, and standards of nursing practice; demonstrated competence with financial management principles and standard software applications in a Windows environment required.
- Excellent interpersonal and verbal/written communication skills are required.
- Demonstrated devotion to detail and follow-up is required.
- Demonstrated systems thinking with ability to approach work as part of an interconnected system in which change to one part of the organization produces change and impact within the whole structure is required.
- Demonstrates creativity in identifying and implementing solutions to complex issues is required.
- Demonstrates a strong self-initiative and self-motivation is required.
- Knowledge of ambulatory care practices, operations and local, state and federal regulatory standards.
- Must be able to work in a Labor/Management Partnership environment.
- Knowledge of facility operations and support services preferred.
- Experience in a managed care setting preferred.
- Masters degree or MSN preferred.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
