Senior Administrator II - West Service Area

The Sr Administrator (SA) directly and through direct report and teams, plans, organizes, directs, and controls the operation of assigned areas (e.g., general administrative, patient care, professional services and/or a combination of these and other services). The Senior Administrator is focused on Ambulatory Care Delivery within a Service Area.  Focus on People, Service, and Culture at the Point of Service and in the local community.  Contributes toward the overall development of programs and services to provide for the needs of members, physicians and staff. Assists Vice President in providing strategic leadership to management to ensure equitable distribution of resources and delivery of high quality, cost-effective healthcare and efficient management of staff in accordance with goals, objectives, policies, and applicable regulatory agency rules and regulations.

• Directly and through subordinates, leads in the planning, organizing, directing, and controlling the operation of assigned areas (e.g., general administration, patient care, professional services and/or a combination of these and other services). Contributes toward the overall development of programs and services to provide for the needs of members, physicians and staff. Assists the Vice President in providing strategic leadership to management to ensure equitable distribution of resources and delivery of high quality, high service, cost-effective healthcare and efficient management of staff in accordance with goals, objectives, policies, and applicable regulatory agency rules and regulations.


• Responsible for the day-to-day operations by facilitating the development, implementation and monitoring of service, quality and utilization standards; Continually evaluating and improving the delivery of service by initiating and promoting best practice models. Engages physicians and staff in problem-solving.


• Plans, directs, staffs, organizes and evaluates service and/or care delivered by staff. Develops, monitors, and controls payroll, non-payroll, and capital budgets and expenditures for assigned service areas. Hires, terminates, performs corrective actions, employee training and development, and conducts performance assessments for assigned staff.


• Directly and with subordinate managers, establishes and maintains operational and performance standards. Monitors and evaluates the overall system of service delivery in terms of ability to meet established targets. Develops short and long-term plans to improve the service level of department efficiency for each area managed.


• Contributes to effective and accurate communications, operations, and planning by conducting studies and reporting findings, and participating in special committees and/or projects.


• Directly and with Vice President, develops and administers appropriate policies, standards, practices and procedures; With subordinate managers, establishes goals and objectives for each department; Assures compliance with administrative, legal and regulatory requirements of the Health Plan Contract and government/ accrediting agencies; Works with management and physicians-In-Charge to identify and establish programs and practices which are cost-effective and provide quality service to members, staff and physicians.


• Participates in community relations activities to enhance the image and reputation of the organization in local customer service areas. May represent the organization in activities involving leaders in business, government, labor, the community at large, Health Plan Members and healthcare providers in the area and demonstrated success working in a union environment.