Surgery Scheduling Clerk
Primary Location Bakersfield, California
Worker Location Onsite
Facility Discovery Plaza Medical Offices
Job Number 1333308 Date posted 04/25/2025
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Description:
Under direct supervision coordinates and schedules medical appointments and surgical procedures for physicians, surgeons and health care providers. Will promote a professional atmosphere, project a positive attitude, maintain confidentiality, and show initiative and responsibility in performance of duties.
Job Summary:
Under direct supervision coordinates and schedules medical appointments and surgical procedures for physicians, surgeons and health care providers. Will promote a professional atmosphere, project a positive attitude, maintain confidentiality, and show initiative and responsibility in performance of duties.
Essential Responsibilities:
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Representative Tasks:
- Schedules referred member for surgeries and procedures to be performed by coordinating patients, facilities, pertinent departments and physicians/health care providers. Coordinates with physicians/health care providers and office personnel the scheduling of surgical assistants and surgical proctors as needed.
- Maintains a constant working knowledge of databases and computer systems as utilized in the department.
- Establishes and maintains courteous, cooperative relations when interfacing with other personnel, Health Plan members and the public.
- Accurately completes forms and documents. Follows established guidelines for appropriate documentation and reporting.
- Coordinates the referral process for specialty departments through collecting information and tracking referrals, appointments and outcomes.
- Assist in resolution of issues as related to appointments and outcomes.
- Assist with clerical duties and data collection as directed.
- Principle Job Duties and Skills:
- Schedules new referrals for the specialty departments.
- Schedules surgeries performed by the specialty providers by coordinating patient, facility and physician.
- Coordinates with outside providers and office personnel the scheduling of assistants and proctors if needed for surgery.
- Schedules pre op and post op appointment and informs patient.
- Reschedules surgeries with physician, patient, assisting physician and facility when needed.
- Notifies patient by telephone or mail of available appointment times and/or appointment changes due to cancellations or revision of physician time.
- Completes surgery scheduling forms for the appropriate outside facilities and completes referral forms for the Quality Resource Management Department for every surgery scheduled.
- Types a daily list of surgeries scheduled and forwards to the Quality Resource Management Department.
- Maintains a constant working knowledge of the automated appointment system (OPAS). Establish and maintain courteous, cooperative relations when interacting with personnel, Health Plan Members and the public.
- Assume other activities and responsibilities from time to time as directed.
- Minimum one (1) year of recent experience in medical office setting.
- Previous recent experience with computer systems.
- Typing 30 wpm. Typing test must be current within one (1) year. Please contact Human Resources for testing.
- High School Graduate or equivalent.
- N/A
- Medical terminology preferred.
- Referral/scheduling experience preferred.
Basic Qualifications:
Experience
Education
License, Certification, Registration
Preferred Qualifications:
Primary Location: California,Bakersfield,Discovery Plaza Medical Offices
Scheduled Weekly Hours: 1
Shift: Day
Workdays: Sunday - Saturday
Working Hours Start: 07:00 AM
Working Hours End: 07:00 PM
Job Schedule: Per Diem
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: B15|UFCW|Local 770
Job Level: Individual Contributor
Department: Discovery Plaza MOB - Surgery Scheduling - 0806
Pay Range: $23.65 - $27.27 / hour
The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 10 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital).
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.
Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.
Submit Interest
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
