Medical Transportation Center Clerk - Must Live In Colorado
Primary Location Aurora, Colorado
Worker Location Remote
Job Number 1293354 Date posted 10/01/2024
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Description:
Essential Responsibilities:
** Must Live In Colorado! **
Medical Transportation - Ambulance - Dispatch Experience Highly Preferred!
SEIU Local 105 - *$21.00 - $28.56
“May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective collective bargaining agreement for additional information on such wage premiums: https://www.lmpartnership.org/local-contracts.
“May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective collective bargaining agreement for additional information on such wage premiums: https://www.lmpartnership.org/local-contracts.
Job Summary:
Performs prospective review, ordering, analysis, and reporting of Kaiser Permanente (KP) medical transports for members in the region. Interacts with staff and physicians to answer inquiries.Educates on covered benefits for members. Interacts with staff and members in pre-service denials processing. Records patient demographic and medical information and reports the information to designated medical transportation dispatching. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Considers how actions or plans will affect members; responds quickly to meet member/patient needs and resolves problems.
Essential Responsibilities:
- This position, knows and complies with all KP quality, safety, and emergency policies and procedures. Demonstrates quality and effectiveness in work habits and clinical practice in every interaction with patients, colleagues, providers, and leadership. Ensures patient safety in the preparation and provisioning of care related to but not limited to medications, procedures, infection prevention, fall prevention, including consistent use of two patient identifiers and procedural time outs. Reports safety hazards, accidents and incidents, and unsafe working conditions promptly.
- Provide excellent customer service to internal and external providers and members.
- Answers phones and routes calls appropriately.
- Inputs health plan membership and confirm benefits appropriately.
- Inputs all relevant data into computer database and coordinates patient transfers effectively and completely.
- Documents patient information in KP HealthConnect and other KP systems accurately
- Review, process, and coordinate all benefit covered clinical transportation requests and authorizations in a timely manner.
- Assists with problem-solving issues that arise between KP and AMR/Pathways regarding transport.
- Provide physicians, nurses, ambulance vendors and all other inquiries with accurate information regarding Kaiser Permanente Colorado (KPCO) regional transportation policies and procedures.
- Remain current and up to date on Medicare guidelines pertaining to coverage of medical transportation.
- Multi-task in a fast-paced call environment.
- Functions as a member of the Telephonic Medicine Center (TMC) team to assist in a variety of functions.
- Collaborate with other members of the TMC and KP resources to problem solve issues related to transportation.
- Attend mandatory department meetings and perform miscellaneous duties as assigned by supervisor/manager.
- Position requires working over the phone with interruptions.
- May be required to lift, bend, and sit for prolonged periods of time.
- Perform other duties as assigned.
- Meet or exceed productivity expectations (ex. phone service levels, average speed of answer, average handle times, number of calls) to be reviewed and refined within 3 months after start of position.
Basic Qualifications:
Experience
- Minimum three (3) years of experience in health care or health insurance required.
- Minimum of one (1) year of combined experience with word processing, data entry/tracking database computer applications.
Education
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- N/A
Additional Requirements:
- Testing Required: typing speed of 45wpm required, data entry accuracy.
- Working knowledge of medical terminology.
- Ability to work perform in an independent nature such as: experience with very limited on-site supervision, or experience with significant self-directed accountabilities.
- Due to the independent nature of this position, the incumbent must be punctual and have an excellent attendance record.
- Ability to effectively coordinate multiple tasks.
- Ability to prioritize and reprioritize daily tasks continuously throughout the shift.
- Demonstrated ability to effectively communicate and negotiate resolution of problems. Strong customer service skills required to communicate effectively with providers, outside vendors and levels of management.
- Must be able to work in a labor/management partnership environment.
Preferred Qualifications:
- EMS or hospital dispatch experience.
- Knowledge of Kaiser Permanente Health Plan (KPHP) coverage benefits, state, federal and local regulatory agency requirements.
- Prior knowledge of type of ambulance service (i.e., BLS, ALS, CCT) and benefit summary.
- Working knowledge of Health Connect (Epic)
Primary Location: Colorado,Aurora,Waterpark I
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun
Working Hours Start: 12:00 AM
Working Hours End: 11:59 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Remote
Employee Status: Regular
Employee Group/Union Affiliation: C01|SEIU|Local 105
Job Level: Entry Level
Department: Waterpark I - OSM Svc Admin-Ambulance - 1608
Pay Range: $21 - $28.56 / hour
The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
Remote: Work location is the remote workplace (from home) within KP authorized states.
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
