Adjuster, Research & Resolution Claims
Primary Location Aurora, Colorado
Worker Location Remote
Job Number 1286430 Date posted 06/21/2024
Navigating the Hiring Process
We're here to support you!
Having trouble with your account or have questions on the hiring process?
Please visit the FAQ page on our website for assistance.
Need help with your computer and browser settings?
Please visit the Technical Information page for assistance or reach out to the web manager at kp-hires@kp.org.
Do you need a reasonable accommodation due to a disability?
A reasonable accommodation is any modification or adjustment that enables you to fully participate in completing the following:
- Online Submissions
- Pre-Hire Assessments
- Interview Process
Please submit your accommodation request and an HR Representative will contact you.
Description:
“May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective collective bargaining agreement for additional information on such wage premiums: https://www.lmpartnership.org/local-contracts.
Essential Responsibilities:
SEIU Local 105 - $28.55 - $32.40
“May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective collective bargaining agreement for additional information on such wage premiums: https://www.lmpartnership.org/local-contracts.
Job Summary:
Under general supervision, assess and analyze inquiries related to medical claims/bills, authorizations and adjustments for payment or denial within contract agreement or regulatory requirements using knowledge or medical claim/bill payment processing and medical regulations. Investigates/researches claims that may require reprocessing due to system errors, contract changes, examiner errors, regulatory requirements or fee schedule changes. Coordinates with other health plan departments to correct data (e.g., benefit or systems errors) as necessary. Considers how actions contribute to quality outcomes and member/provider satisfaction.
Essential Responsibilities:
- Verify the intent of the inquiry: Utilizes knowledge of organizational policies and procedures to ensure adherence to contractual agreements and non-contracted pricing arrangements along with compliance with government regulations.
- Locate the necessary information relevant to the claim(s): Leverages information from the inquiry and using available resources.
- Determine how the related claim(s) was originally processed. Researches services rendered utilizing all available resources to determine if the claim was processed correctly. Researches denied claims utilizing all information available to determine if the claim was denied correctly.
- Make organizational determination: Use the information gained in steps 1, 2 and 3 to review the original claim outcome and determine if an adjustment is warranted.
- Document determination: Development of a clear and concise case summary, which may be subject to review.
- Take appropriate next steps to resolve the inquiry (e.g., adjust claim related pends and holds, policy, benefit or contract update/review, CHATS, CRM, Call Center or other organizational area education or closure of issue with no further action).
- Apply research findings across a broader population of claims with similar issues (benefit, contract, membership, etc.).
- Provide input regarding training and educational opportunities that aid in improving upstream processing accuracy and outcomes, identifying error trends.
- Research returned Kaiser Permanente claims payment checks and classify the reason for their return.
- Other duties may be assigned within department job functions.
Basic Qualifications:
Experience
- Minimum four (4) years of medical claims in an health plan environment adjudication experience (HMO, PPO, Indemnity environment). Which includes one (1) year of processing high complexity claims. IE: Adjustments, Transplants and High Dollar.
Education
- - High School Diploma OR General Education Development (GED) required.
License, Certification, Registration
- N/A
Additional Requirements:
- Basic PC skills.
- Working knowledge of Microsoft Word.
- Ability to work in a in a Labor Management Partnership environment.
- Customer service skills and the ability to understand Kaiser Permanente customer needs in a claims setting.
- Ability to apply procedures, practices and methods used in claims processing.
- Working Knowledge of medical terminology and international classification of Disease (ICD-10) and Current Procedure Terminology (CPT).
- Ability to apply timely and accurate requirements of all state and federal regulatory guidelines.
- Ability to demonstrate complex problem solving and decision making.
Preferred Qualifications:
- Working knowledge of Microsoft Excel.
- Demonstrated knowledge of medical terminology and international classification of Disease (ICD-10) and Current Procedure Terminology (CPT).
- AA degree, accounting or business related preferred.
Primary Location: Colorado,Aurora,Waterpark I
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 04:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Remote
Employee Status: Regular
Employee Group/Union Affiliation: C01|SEIU|Local 105
Job Level: Entry Level
Department: Utilization Mgmt Operations Ct - National Claims Service Org
Pay Range: $28.55 - $32.4 / hour
The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
Remote: Work location is the remote workplace (from home) within KP authorized states.
Worker location must align with Kaiser Permanente's Authorized States policy.
At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
