Manager, Design & Delivery, Software/System Application Training

Description:
In addition to the responsibilities listed above, this position is also responsible for ensuring effective training delivery of classroom, web based and one-on-one training to technical staff; leveraging advanced knowledge of products, operational workflows, and or clinical work, and implementing frequent application enhancements into each curriculum trained; approving and implementing updates and optimization for multiple applications in support of organizational strategic initiatives to end-users; proactively monitoring end user support during system go-lives, content, and annual application upgrades and considering others recommendations on how to improve end user system proficiency and address end users system issues; overseeing analysis of client business processes and functional application requirements and planning next steps based on findings; providing problem resolution of highly complex information systems related issues and addressing wide range of concerns from end-users/clinical/ training personnel; evaluating existing application products for feasibility in meeting client requirements and develops recommendations; driving conversations with leaders on the future directions of both business and information processing technology; proactively participating in meetings and conversations regarding product release and tracks and implementing any changes in production that affect curricula; and working with leadership to plan new business operating models based on product functionality using innovative approaches to Information Technology (IT) solutions.

• Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.


• Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.


• Guides other groups within or outside the company by: managing consultants executing systems or region-wide change initiatives, region-wide culture change programs, and performance initiatives.


• Manages the design and development of trainings by: monitoring the creation and implementation of up-to-date complex content (e.g., course curricula, training aids, and other supporting materials), ensuring curriculum accuracy, and leading troubleshooting as needed; selecting training methods (e.g., e-learning, in-person, classroom, on-site, just-in-time support, web sessions, blended learning and conference calls) and developing programs to implement; validating training objectives for education modules, authoring and overseeing the revision of training modules and supporting materials; identifying and managing the prioritization of mainly long-term learning goals and ensuring objectives are in alignment with strategic business units goals; and managing the implementation process of alternative training techniques, procedures, and/or methods while providing recommendations to improve programs.


• Assesses programs training needs by: managing complex and more in-depth needs assessments for individuals and groups.


• Assesses process improvement of trainings by: utilizing advanced processes, methodologies, and performance measures to evaluate the effectiveness of programs to continuously improve organizational performance.


• Oversees completion of projects by: overseeing execution of complex program plans, including scope identification and management, schedule, inter-dependencies, and resource forecast.


• Drives the refinement of training and delivery by: overseeing the implementation of research of training norms and industry standards within assigned area(s); and supervising research efforts in training/education programs to improve stakeholder activities and enhance personnel growth and development.


• Leads effective training delivery by: managing the training delivery of programs (e.g., orientation, customer service, and supervisory skills); modeling the application of adult learning principles, consulting with leaders, assessing trends, and creating novel processes to improve training delivery; overseeing the evaluation of training and approving next steps based on results of the application of skills, knowledge, and training objectives; presenting gathered feedback and recommendation to senior leaders about training results and planning next steps; and managing trainers delivering long-term complex training by providing guidance on training delivery.