Community Advisory Committee (CAC) Specialist
Navigating the Hiring Process
We're here to support you!
Having trouble with your account or have questions on the hiring process?
Please visit the FAQ page on our website for assistance.
Need help with your computer and browser settings?
Please visit the Technical Information page for assistance or reach out to the web manager at kp-hires@kp.org.
Do you need a reasonable accommodation due to a disability?
A reasonable accommodation is any modification or adjustment that enables you to fully participate in completing the following:
- Online Submissions
- Pre-Hire Assessments
- Interview Process
Please submit your accommodation request and an HR Representative will contact you.
The CAC Administrative Specialist role sits on the Community Advisory Committee (CAC) team under Medi-Cal Care Delivery & Operations. This role involves coordinating and facilitating effective communication, logistical preparation, and collaboration among Medi-Cal members and other external stakeholders to ensure the success of the Medi-Cal program and being a liaison with Medi-Cal members.
Job Summary:
Plans for long-term complex information maintainance and distribution by creating complex presentations, complex correspondence, and reports. Executes interrelated work flow of the department independently by assisting in the resolution of complex requests that require a high level of initiative and discretion from senior managers on an ad-hoc basis. Contributes to event coordination by coordinating, calendaring, and facilitating complex meetings for a wide variety of executive leaders. Contributes to event execution by researching, planning, and arranging large-scale events independently. Plans and troubleshoots vendor management activities. Plans for long-term contributes to department budget by applying complex strategies to ensure growth and success. Plans for effective development of strategic data maintenance and management.
Essential Responsibilities:
- Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.
- Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
- Plans for long-term complex information dissemination projects by: creating complex presentations, handouts, reports/spreadsheets, graphics, status reports, resource management reports, and other deliverables; writing complex and detailed correspondence (e.g., letters, reports, confidential documents) to staff, managers, and external members/providers, independently; labeling, sorting, and maintaining the integrity of department files; utilizing a variety of software and databases to retrieve required information to write complex detailed reports; and updating department documents to ensure integrity routinely.
- Executes the interrelated work flow of the department independently by: assisting in the resolution of complex requests that require a high level of initiative and discretion from senior managers on an ad-hoc basis; independently anticipating and offering assistance for complex business needs (e.g., manager email requests) that require support; operating standard office equipment (e.g., email, fax, xerox); proactively maintaining and providing suggestions with improvements to databases and websites; ensuring shared equipment and services are functioning and stocked and overseeing junior members in maintaining employee work environment resources (e.g., space assignment, computer) in alignment with budgetary policies and escalating inventory issues; receiving, screening, and referring complex incoming and outgoing emails, calls, and visits to the appropriate staff member; research time card issues and provide recommendations to management; assisting in new staffing onboarding activities; nd leveraging the HR information system to proactively maintain knowledge of the contract language, complex pay practices (e.g., travel, shift differentials), and changes to job functions, job descriptions, and role goals.
- Contributes to event coordination by: efficiently developing relationships with leaders assistants and an understanding of organizational hierarchy to leverage when coordinating, calendaring, and facilitating meetings complex meetings for a wide variety executive leaders, independently; aiding in complex meeting facilitating through monitoring attendance, building the agenda, creating/compiling the presentation for flow, driving meeting participation and discussion, and carrying through follow up actions/requests; and finding and booking meeting rooms appropriate for complex audiences and meeting objectives, with minimal oversight.
- Contributes to event execution by: researching, planning, and arranging large-scale events independently; organizing complex travel arrangements large, complex events for department head and/or multiple managers; organizing large-sized group meetings and conferences with complex schedules; providing on-site coordination for complex issues; ensuring complex coordination and execution of audio-visual equipment, conference rooms, and catering for events, independently; and evaluating the agenda, meeting minutes, and meeting summaries, generating and ensuring action item follow through, and coordinating high-stakes guest presentations in department meetings or large team meetings.
- Plans for long-term contributions to department budget by: applying complex strategies to independently processes complex invoices and resolve intricate discrepancies; acting as a point of contact for vendors to reconcile expenses; and identifying, resolving, and reporting unresolved variance in moderately complex expense reports for management.
- Plans and troubleshoots vendor management activities by: communicating and resolving complex information with vendors regarding member or internal goals or issues; drafting proposals with vendors or sponsors on teams behalf; and negotiating complex vendor agreements (e.g., caterers, hotels) to obtain best value.
- Plans for effective development of strategic data maintenance and management by: integrating department data and documentation retention policies into all products; researching and collecting information needed to complete project tasks and results; and creating standard and nonstandard reports presentations and handouts from data insights, independently.
- Minimum three (3) years of experience in a leadership role (e.g., mentoring or leading a project) with or without direct reports.
- High School Diploma or GED, or equivalent AND four (4) years of experience in administrative support or directly related field, OR Minimum six (6) years of experience in administrative support or a directly related field.
- Knowledge, Skills, and Abilities (KSAs): Negotiation; Interpersonal Skills; Project Management; Customer Experience; Computer Literacy; Strategic Alignment; Leverages Technology; Applied Data Analysis; Data Entry; Data Integrity
- Two (2) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above)
- Two (2) years of experience delivering presentations to executive management.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: