FAQ

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NOTE: For basic instructions on how to create your profile, search jobs, set up search alerts, and submit interest to jobs, download this flyer.

Questions before registering on the Kaiser Permanente Careers website

Q. Can I share my e-mail address with someone else and still create an account?

A. Because your Kaiser Permanente Careers website account contains personal information that is unique to you and your job search, we recommend that you use a private e-mail address when setting up your account. Additionally, your e-mail address is one of the indicators we use to identify you in our system and, depending on your settings/preferences, the method through which you receive job notifications and other communications from Kaiser Permanente.
 
See Terms & conditions.

Q. I don't have an e-mail account. Can I still use your website to submit interest to a job?

A. Unfortunately, no. You must have an e-mail address to create an account and submit interest to jobs through Kaiser Permanente's Careers website.
 
Your e-mail address is one of the indicators we use to identify you in our system and, depending on your settings, the method through which you receive job notifications and other communications from Kaiser Permanente.

Q. Will the personal information that I provide on the Kaiser Permanente Careers website be shared with any third parties?

A. Your information will never be shared with a third-party vendor without your authorization. That said, candidates who receive a conditional offer of employment are required to complete pre-employment contingencies, which require a third-party vendor's analysis. In these instances, your information is shared only for the purpose of completing the contingencies (background check, drug screening, employee health screening, verification of eligibility to work in the U.S. using E-Verify, etc.) and the vendors are required to keep your information secure and confidential.
 
See Privacy practices.

Q. Which system and browser should I use to view your website?

A. Please review the system requirements listed under Technical information.

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Login Issues: Kaiser Permanente Employees

Q. Why can't I use the e-mail address I used in my external candidate account for my new internal account?

A. Your external account and your internal account are considered two different accounts. Please log in to your internal account by navigating to the current employee section of the Kaiser Permanente's Careers website and use your NUID and password to sign in.
Once you are logged in, you may search for and submit your interest in available positions.
If you would like to use the e-mail address that is currently linked to your external account for your internal account:

  1. Remove the e-mail address from your external account by replacing it with an alternate e-mail address.
  2. Add the desired e-mail address to your internal account.

Q. Help! I was trying to log in but I'm locked out. What do I do?

A. If you are locked out:

  1. Use the "reset my password" link on the internal sign-in page displayed below the "account locked" message.
  2. Supply the required information and a new password when prompted.

If you are unable to successfully log in using the "reset my password" link, you can e-mail Self-Service-Desk@kp.org to request a password reset.

Q. When logging in, I received an "access denied" error message. What do I do?

A. This error can often be resolved by clearing your browser cache.
 
Use the help feature in your Internet browser for directions on how to clear your browser cache. Once the cache is clear, return to the job search login page and try signing in again.

Q. I’ve tried clearing my browser cache, and I still can’t log in. Who can I contact for help?

A. You can contact the Web manager at KP-Hires@kp.org. In the e-mail, be sure to provide a detailed explanation of the issue, your first and last name, and your best contact phone number.

It also helps to attach a screenshot of the error message. Instructions for capturing a screenshot can be found by conducting an Internet search.

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Login Issues: Non-Kaiser Permanente Employees

Q. Help! I was trying to log in, but I’m locked out. What do I do?

A. After five failed attempts to log in, you will be temporarily locked out of the system. Wait at least 30 minutes before attempting to log in again. If you still cannot log in, you might need to clear your browser cache.
 
Use the help feature in your Internet browser for directions on how to clear your browser cache.
 
Once the cache is clear, return to the job search login page and try signing in again.

Q. I can’t remember my password. How do I reset my password?

A. Go to the search jobs page and click "Search jobs" then click "Sign in." Next, click "Forgot your password?" and follow the instructions.

Q. When logging in, I received an "access denied" error message. What do I do?

A. Most often this error can be resolved by clearing your browser cache.
 
Use the help feature in your Internet browser for directions on how to clear your browser cache.
 
Once the cache is clear, return to the job search login page and try signing in again.

Q. I’ve tried clearing my browser cache, and I still can’t log in. Who can I contact for help?

A. You can contact the Web manager at KP-Hires@kp.org. In the e-mail, be sure to provide a detailed explanation of the issue, your first and last name, and a phone number where you can be reached.
 
It also helps to attach a screenshot of the error message. Instructions for capturing a screenshot can be found by conducting an Internet search.

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Managing your profile

Q. I’m a returning user. How do I update my profile?

A. To update your profile, go to the job search page and scroll down until you see "Access my profile" on the far right. Click "Access my profile." (You will be prompted to log in if you have not already done so.) Select "Edit" to update any relevant information.
 
Once your information has been updated, click "Save," and it will populate the next time you submit interest for a position.

Q. Can I delete my profile?

A. Due to federal record-keeping requirements, profiles cannot be removed from our database. However, you can disable your notification settings so that you do not receive job posting notifications.
 
For more details, see the FAQ section titled: Issues with job posting notifications.

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Tips when searching for jobs

Q. Why is my job search returning too many or too few jobs?

A. The search criteria you are entering may be too detailed or too broad. Try expanding or narrowing your search. For example, try a job search using only one of the choices on the search page, like location. If you get too many results, you can always narrow your search by adding more criteria.

Q. The ZIP/postal code radius search includes results in locations I didn’t select. How do I narrow the results to show only the locations I’m interested in?

A. There are two options for conducting a search by location:

  1. Use the ZIP/postal code radius tab to specify a ZIP code and radius for a particular area. You will then be prompted to select from a list of Kaiser Permanente locations within your preferred radius. You can check the box next to "Site" to select all sites OR select a specific site. If you do not select ALL sites or select a specific site, your results will not be filtered by location.
  2. Use the "Location" tab to specify a state and city in your search preferences.

Q. I am not a Kaiser Permanente employee. My friend who is an employee gave me a job number to search, but I can’t find it on the Kaiser Permanente Careers website.

A. Your friend may be looking at a job that is only available to Kaiser Permanente employees. If the job is not filled internally, the job may become available to external applicants in the future.

You can periodically check back on our website and search by the job number, or you can run a search using your preferred search criteria to see if that particular job, or another similar job, has opened up to external job seekers.

Q. I found a Kaiser Permanente job on a job board, but when I search for it on the Kaiser Permanente Careers website, the message states that the position is no longer available.

A. The rate at which external job boards update their job postings ranges anywhere from nightly to every 30 days. The Kaiser Permanente Careers website is updated every hour. For this reason, you could see a job on a job board that is, in fact, no longer accepting submissions.

If you get this message, please continue to explore our careers site for other job opportunities.

Q. Why did I receive an error message when searching for jobs?

A. We have an extensive job database that our system searches to match your preferences to our job listings. For this reason, our search may take a minute or two. If you click any button while the search is still in progress, you will be taken out of the system. If you receive an error message, go back to the job search page, and enter your preferences again. Remember to click the search button only once! And do not click the back or refresh button during the search.

Q. How do I find job openings for a new facility?

A. To find job openings for a new facility, we suggest you search by location.

There are two ways to search by location:

  1. Use the ZIP/postal code radius tab to specify a ZIP code and radius for a particular area. You will then be prompted to select from a list of Kaiser Permanente locations within your preferred radius. You can check the box next to "Site" to select all sites OR select a specific site. If you do not select ALL sites or select a specific site, your results will not be filtered by location.
  2. Use the location tab to specify a state and city in your search preferences.

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Questions regarding uploading attachments, such as resumes, cover letters, etc.

Q. When uploading attachments (resumes, cover letters, etc.), what are the file type and size limitations?

A. You can upload an attachment in any of the following file formats: Word (.doc, .docx); Excel (.xls, .xlsx); Rich Text Format (.rtf); Hypertext Markup Language (.htm); Hypertext Markup Language (.html); Portable Document Format (.pdf); and Text (.txt).

The maximum size for each uploaded file is 102400 bytes(~100Kb).

Q. How many attachments can I save in my general profile?

A. You can save a maximum of five attachments in your general profile.

Q. I have reached my five-attachment limit, but would like to attach an additional resume.

A. You can only have five attachments within your general profile. You can, however, take any of the five attachments and make them relevant to a specific job submission (see below). You can then delete the attachment from your general profile to make room for additional attachments.

Note: As long as you select the "relevant files" checkbox, an attachment will remain saved to the specific job submission even after you delete it from the general profile.

Q. How do I make sure Recruitment will see the relevant resume and/or cover letter for a specific job submission?

A. When you submit interest to a job and upload a job specific resume and/or cover letter, select the relevant files checkbox.

The job-specific resume and/or cover letter will be saved within the specific job submission for Recruitment to view.

Q. Is there a limit to how many times I can update a document attached to my general profile?

A. Yes. You can update an attachment up to five times. You will need to change the document’s name after the fifth update.

Q. Can I send my resume to the Web manager?

A. No, the Web manager’s role is limited to issues related to the website’s functionality and is unable to accept/submit your resume. To ensure that Recruitment Services personnel are able to review your information, please create or update your profile to include your resume.

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Issues with Job-Posting Notifications

Q. Why am I not receiving job-posting notifications?

A. There may be a couple factors causing this:

  1. Because the job match e-mail notifications are sent to you by an automated process, your e-mail system may be placing them in your Spam or Junk Mail folders.
  2. Alternately, you may have defined your notification preferences in a way that screens out jobs that you would like to be notified about. To edit your notification preferences, go to the job search page and scroll down until you see "Access my profile" on the far right. Click "Access my profile." (You will be prompted to log in if you have not already done so.) Review the settings in the profile information and profile questionnaire sections of your general profile, and select options that are applicable to you.

Q. Why am I receiving e-mails about jobs that don’t match my profile?

A. The job notification e-mails are sent to you based on the job posting notification preferences in your profile. If you are receiving e-mails that do not match your area of interest, please log in to your profile and adjust your notification preferences.
 
To edit your notification preferences, go to the job search page and scroll down until you see "Access my profile" on the far right. Click "Access my profile." (You will be prompted to log in if you have not already done so.) Modify information in the job-posting notification and employment preferences sections by selecting the edit link.
 
Once you fill in your information within these sections, click "save" to update your job-posting notification preferences.

Q. How do I unsubscribe from receiving e-mail notifications from your site?

A. To turn off your e-mail job posting notifications please use one of the following options:

  1. Go to the job search page and click "My account options" in the top section of the page. (You will be prompted to log in if you have not already done so). Navigate to the correspondence section. Deselect the check box next to "Send a job posting e-mail notification."
  2. Scroll down and select "Access my profile" located on the far right of the job search page. (You will be prompted to log in if you have not yet done so). Navigate to the job posting notification section. Deselect the check box next to "Send a job posting e-mail notification."

Once you deselect the checkbox, click "save," and it will disable the automatic e-mail notification feature.

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Questions about submitting interest to a position

Q. I did not receive a confirmation after submitting interest to a position. How can I confirm the submission went through?

A. When logged into your account, you can determine if your submission went through by going to My Jobs and looking at the first tab: My Submissions. If the submission process was completed, the job will show up under Completed Submissions.

Q. I submitted interest to a job. Why haven’t I heard back from a recruiter?

A. If your skills and experience appear to match the requirements of an open position, a recruitment services professional or the hiring manager for the position may contact you. Due to the high volume of submissions we receive, we cannot contact each person who submits interest to a position.

If you are not selected, your profile will remain in our database and be available for consideration for other positions. You are welcome to return to our website to view other opportunities, or you can set your e-mail notification preferences to receive an e-mail when a job that matches your interests becomes available.

Q. Do I have to re-enter my personal information every time I submit interest to a position?

A. If you save the information in your general profile, the system will automatically save and populate your information for future submissions.

To update your general profile, go to the job search page and scroll down until you see "Access my profile" on the far right. Click "Access my profile." (You will be prompted to log in if you have not already done so.) From there you can modify information in the relevant sections by selecting the "edit" link.
 
Once you fill in your information within these sections, click "save," and it will populate your personal information fields the next time you submit interest for a position.

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Why sessions time out

Q. I was automatically logged out of my account. What does this mean?

A. In order to protect your personal information, our careers website has an auto logout feature that is triggered after no activity has occurred for a given number of minutes (between 15 and 60, depending on which database you’re searching in). To avoid this, stay active on the site by viewing open job positions, submitting for jobs, etc.

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General employment questions

Q. Will Kaiser Permanente sponsor my work visa?

A. Not generally. However, it depends on the position. If you have submitted interest in an open position and are contacted for an interview, you may discuss this topic with a Recruitment Services professional at that time.

Q. Why does Kaiser Permanente collect Social Security numbers?

A. Kaiser Permanente uses Social Security numbers (SSNs) to establish a job seeker’s identity. The SSN is used to determine whether or not a job seeker has previously worked for Kaiser Permanente, to complete the candidate’s post-offer background check process, and with the E-Verify program to establish a new employee’s eligibility to work in the United States.

Q. Why does Kaiser Permanente request job seekers’ criminal conviction history information?

A. Criminal conviction information is requested and reviewed in accordance with applicable laws, so that Kaiser Permanente can help ensure that it selects the best-qualified candidates for its job openings. At Kaiser Permanente, we’re committed to providing a safe environment for our patients, members, and staff, as well as to protecting the confidential information of our patients, members, and staff.

Q. Why do I need to provide professional references on my job submission? Why not later?

A. The time needed to complete the reference-checking procedures sometimes causes a delay in our ability to extend contingent job offers. Therefore, we ask for references early in the job application process in an effort to reduce waiting times and provide a more efficient application experience . References are contacted only when a job seeker becomes a final candidate after interviewing. If you are in the interview process, you may alert the recruiter to any concerns you have about references.

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Pre-Hire Assessments/Tests

Q. How do I take the required Pre-Hire Assessments/Tests?

A. Some positions require that you take a series of pre-hire assessments/tests, many of which are by invitation only. If the job posting does not include instructions for taking a pre-hire assessment/ test, then it is by invitation only.

Q. How do I request for a reasonable accommodation for the pre-hire assessments/tests that I am required to take?

A. For pre-hire assessment purposes, Kaiser Permanente will reasonably accommodate individuals with disabilities who request reasonable accommodation under the Americans with Disabilities Act (ADA). Please contact any Kaiser Permanente recruitment office with your request.

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