New user
Q. What are some of the benefits of registering on Kaiser Permanente's Careers Web site?
A. By registering, you can do the following:
- Streamline and automate your job search.
- Create customized searches within the Kaiser Permanente database.
- Receive e-mail alerts when a job vacancy matches your interests.
- Submit your resume online.
- Set notification preferences for job opportunities that match your interests.
Back to top
During our transition, you will notice that we have job opportunities listed in two different databases. Read the description of each to identify which database to search and register with.
Back to top
Q. Can I have multiple accounts using the same e-mail address?
A. You only need one account. All of your information and activity will occur in one account.
Back to top
Q. Can I share my e-mail address with someone else and still use your site?
A. Your e-mail address is the way in which you are identified in our system. It is also one of the methods through which we may contact you and, depending on your settings/preferences, the method through which you receive job updates, news, and event information. Due to all these factors and privacy issues, we recommend that you use a private e-mail account to set up your account.
To set up your own e-mail account, there are several Web sites that offer free e-mail services, such as Hotmail, Yahoo!, and Gmail.
IMPORTANT NOTE: Your Kaiser Permanente Careers Web site account should not be shared with anyone else. It contains personal information and is unique to you and your job search. See terms and conditions.
Back to top
Q. Is my data confidential on your Web site?
A. Yes. If you want to know more about Kaiser Permanente's privacy practices, you can visit the privacy practices page on our Web site.
Back to top
Q. Will my information be shared with any third parties?
A. No, we do not share your information with any third parties during the interview process. However, if you accept an offer of employment, your information will be shared with our third-party background-check vendor. Information is used by the third party only for the purposes of conducting a background check (and credit check in regions where applicable).
Back to top
Update or change my information
Q. I'm a returning user. How do I update information in my account?
A. As a returning user, you can view or update your information after you log in to your account. You will need your username and your password.
Note: Employees must log in to their account by clicking on the link for Kaiser Permanente employees. You will need your e-mail address and NUID.
Back to top
Q. How do I change my password and/or contact information?
A. To change your password and/or contact information, log in from the candidate home page and click the "Create/Update your login preferences and contact information" link. Select a new password and/or fill out any changes to your contact information on the personal preferences page, then click "OK."
Back to top
Q. I forgot my password. How can I access my account?
A. If you are already registered, but don't remember your password, go to the login page and click “Forgot Your Password?” then follow the instructions.
Kaiser Permanente employees, follow the instructions on the login page.
Back to top
Q. I wish to unsubscribe from receiving e-mail notifications from your site; whom do I contact?
A. This change can be made easily by logging in to your account. Log in to your profile and click on the “Create/Update your job profile and notification preferences” link. At the bottom of the page, uncheck the notification box “Send me e-mail when a new job posting matches my job profile."
Back to top
Q. I wish to remove my information from your database.
A. Your profile can be deleted by the Web manager. However, should you decide to register on the Web site again, you will not be able to use the same e-mail address under which the deleted account was issued. If you still wish to have your profile deleted, send an e-mail to the Web manager at KP-Hires@kp.org.
Back to top
Job search
Q. Why is my job search returning too few or too many jobs?
A. The search criteria you are entering may be too detailed or too broad—try expanding or narrowing your search. For example, try a job search using only one of the choices on the search page, like location only. If you get too many results, you can always narrow your search by adding more criteria.
Back to top
Q. I'm having trouble finding a specific position. Do you have any tips for me?
A. Type the exact job number in the Keywords field.
Back to top
Q. Why am I receiving e-mails about jobs that do not match my resume?
A. The job notification e-mails are sent to you based on the notification preferences in your profile. Should the e-mails you receive not be in your area of interest, please log in to your profile and adjust your notification preferences. From the candidate home page, select “Create/Update your job profile and notification preferences.”
Back to top
Error messages
Q. Why did I receive an error message when searching for jobs?
A. We have an extensive job database that our system searches to match your criteria to our job listings. Our search may take a minute or two. If you click any button while the search is still in progress, you will be taken out of the system. If you receive an error message, go back to the job search page and enter your preferences again. Remember to click the “Search” button only once! And do not click the back or refresh button during the search.
Back to top
Q. What does the message, “Your previous session has expired.” mean?
A. In order to protect your personal information, our Careers Web site has an auto logout feature. Meaning if there is no activity, for a given number of minutes (between 15 and 60 depending on which database you're searching in), the site will terminate your session. To avoid this, you must remain active on the site by viewing open job positions, submitting for jobs, etc.
Back to top
Jobs at Kaiser Permanente
Q. Kaiser Permanente is opening a new facility. How can I find out about job opportunities there?
A. To view available positions in a particular area, specify the state/city in your search preferences.
Back to top
Q. Will Kaiser Permanente sponsor me for a work visa?
A. It depends on the position. If you have submitted interest in an open position and are contacted for an interview, you may discuss this topic with a Human Resource professional at that time.
Back to top
Q. How do I take the required typing, 10-key, and word-processing tests for an open job?
A. Some positions may require that you take a series of tests, including those that measure general administrative or mathematical skills. Many tests are by invitation only. If the job posting does not include instructions for taking a test, then the test is by invitation only.
Back to top
Submitting my resume
Q. Why should I create a cover letter?
A. A cover letter is an opportunity to introduce yourself to Human Resource professionals and hiring managers. Use this chance to distinguish yourself and let us know why you would be the perfect candidate for one of our positions.
Back to top
Q. Can I e-mail my resume to the Webmaster?
A. The Webmaster is unable to accept/submit your resume. To ensure that the proper Human Resource personnel are able to review your information, please create or update your Careers Web site account to include your resume.
Back to top
Q. I submitted my resume; why haven't I heard back from Kaiser Permanente?
A. If your skills and experience appear to match the requirements of an open position, a recruitment services professional or a hiring manager may contact you. Due to the high volume of resumes we receive, we cannot contact each person who submits a resume for consideration. If you are not selected, your resume will remain in our database and be available for consideration for other positions. You are welcome to return to our Web site to view other opportunities. Or you can set your e-mail notification preferences to be notified when a job matches your interests. Learn more about our recruitment process.
Back to top