Enhancing the quality and efficiency of patient care,
our electronic medical record system is an information management and care delivery infrastructure.
Commonly referred to as KP HealthConnect®, this highly sophisticated technology integrates electronic
inpatient, outpatient, and clinic medical records with appointments, registration, pharmacy,
and billing for each of our 9 million members. In addition, this information is surrounded by
an entire electronic medical library with a whole set of care support tools, connecting members,
physicians, and authorized care providers to vital information 24 hours a day, seven days a week.
This system benefits our members and care teams alike by enhancing patient safety and ensuring the
security of protected information. Plus, our ability to do e-visits and e-follow-ups, and to send out
lab results electronically adds up to better—and more convenient—care every day.
The KP HealthConnect team branches across many internal groups, including business process leaders, systems application development, operations support, membership benefits, staff, marketing, care delivery personnel, nurses, physicians, vendors, and more.
Of unique importance is the team's partnership with Kaiser Permanente's National Facilities Services group. As KP HealthConnect was implemented throughout Kaiser Permanente's regions, every patient-facing area, in every facility, had to receive the proper infrastructure to accommodate it. That means nurses stations, procedure rooms, recovery areas, pharmacies, labs, patient rooms, and more had to be reconfigured and reengineered to make room for the required hardware and IT systems needs.
In addition to the impact the project has had on member experience, care, delivery, and innovation at Kaiser Permanente, this powerful technology has enabled us to generate comprehensive and accurate research faster than ever before. Data gathered through the system allows us to assess and track the cost and value of our care—helping us reduce disparities and improve health outcomes for entire populations.