FAQ
Please select a subject below in order to view the appropriate Frequently Asked Questions.
New user
Q. Why should new users complete profile information?
A. By creating a job profile, you can:
- Streamline and automate your job search
- Create customized searches within the Kaiser Permanente database
- Receive e-mail alerts when a job vacancy matches your interests
- Submit a resume for consideration online
- Save your job preference criteria, for example, Job Type, State/City, and Area of Interest
- Set notification preferences for job opportunities that match your profile
Q. I'm a new user. How do I create a job profile?
A. If you are not a Kaiser Permanente employee, you must first register with us to create a job profile. Once you register, you can create your job profile, which allows you to submit your resume to positions quickly. To register, select "I am a potential candidate who would like to explore career opportunities" from the Careers Web site home page. After logging in, there is a 3 step process: 1) Enter your job profile and notification preferences, 2) Enter your contact information, and 3) Create your resume.
If you are a Kaiser Permanente employee, you must log in to the employee site by visiting employeejobs.kp.org or by selecting "I am a current employee of Kaiser Permanente wanting to expand my potential" from the Careers Web site home page. After logging in, there is a 3-step process: 1) Enter your job profile and notification preferences, 2) Enter your contact information, and 3) Create your resume.
Q. Can I have multiple accounts using the same e-mail address?
A. You can have only one job profile per e-mail address. You will need to get an additional e-mail account in order to create another job profile. There are several Web sites that offer free e-mail services such as Hotmail, Yahoo! and Gmail that you can access from any computer.
Q. Can I share my email address with someone else and still use your site?
A. Your e-mail address is unique to you and serves as a key piece of information to access your job profile. Therefore, sharing your e-mail address with another user would not be advantageous.
Q. Is my data confidential on your Web site?
A. Yes, Kaiser Permanente's privacy practices can be found on our Web site.
Q. Will my information be shared with any third parties?
A. No, we do not share your information with any third parties.
Update or change my information
Q. I'm a returning user. How do I update my job preference criteria and personal information?
A. As a returning user, you can view, update, or change your job preference criteria or personal information after you log in. You will need your e-mail address and your password.
Note: Employees must log in to their profile by clicking on the link for Kaiser Permanente employees. You will need your e-mail address and NUID. Employees now have the capability to change your email address.
Q. How do I change my email address?
A. You can edit your profile to reflect your new email address by logging in with your old address. From the Candidate Home Page, select "Create/Update your login preferences and contact information".
Kaiser Permanente employees can now change your email address by logging in with your old email address. From the Candidate Home Page, select "Create/Update your contact information".
Q. How do I change my password and/or contact information?
A. To change your password and/or contact information, log in from the Candidate Home Page and click the "Create/Update your log in preferences and contact information" link. Select a new password and/or fill out any changes to your contact information on the Personal Preferences page, then click "OK".
Q. I forgot my password. How can I access my account?
A. If you are already registered, but don't remember your password, please enter your e-mail address on the log in page and click the "Forgot your password?" link. You are asked a password recovery question. After you correctly answer this question, you will receive an e-mail with your new password.
Please allow up to 24 hours for your password to be reset. If you do not receive an e-mail with a new password, then please check your e-mail junk, bulk, or spam mail folders in case your e-mail provider inadvertently directed the e-mail to one of those locations.
Kaiser Permanente employees - your password is your NUID.
Q. I wish to unsubscribe from receiving e-mail notifications from your site, who do I contact?
A. This change can be made easily if you have selected an Area of Interest, State/City and Job Type in your Job Profile. Log in to your profile and click on the "Create/Update your job profile and notification preferences" link. At the bottom of the page, uncheck the notification box "Send me e-mail when a new job posting matches my job profile."
Q. I wish to remove my information from your database.
A. Your profile can be deleted by the Web Manager. However, should you decide to register on the web site again, you will not be able to use your email address again. If you still wish to have your profile deleted, send an e-mail to the Web Manager at KP-Hires@kp.org
Job Search
Q. Why is my job search returning too few or too many jobs?
A. The search criteria you are entering may be too detailed or too broad - try expanding or narrowing your search. For example, try a Job Search using only the Job Type, Area of Interest and/or State/City criteria. You can always narrow your search if you get too many jobs.
Q. I'm having trouble finding a specific position. Do you have any tips for me?
A. You can type the job number in the Keywords field. For tips on how to focus your job search, click the "Search Hints" for Candidates or Employees on the Search page.
Q. Why am I receiving e-mails about jobs that do not match my resume?
A. The job notification e-mails are sent to you based on the Notification Preferences in your profile. Should the e-mails you receive not be in your area of interest, please log in to your profile and adjust your notification preferences. From the Candidate Home Page, select "Create/Update your job profile and notification preferences".
Error messages
Q. Why did I receive an error message when searching for jobs?
A. We have an extensive job database that our system searches to match your criteria to our job listings. Our search may take a minute or two. If you click any button while the search is still in process, you will be taken out of the system. If you receive an error message, go back to the Job Search page and enter your preferences again. Remember; click the "Search" button only once! And do not click the Back or Refresh button during the search.
Q. What does the message, "Your previous session has expired." mean?
A. In order to protect your personal information, our Careers Web site has an auto logout feature. If there is no activity for 15 minutes, the site will terminate your session. To avoid this you must remain active on the site by viewing open job positions, submitting for jobs, etc.
Jobs at Kaiser Permanente
Q. Who can I contact about employment with Kaiser Permanente in my area?
A. It is best to contact the Recruitment Services office in your area for specifics regarding your qualifications. A listing of our regional contacts can be found in the "Our Regions" section.
Q. Kaiser Permanente is opening a new facility. How can I find out about job opportunities there?
A. To view available positions in a particular area, specify the State/City in your search preferences.
Q. Will Kaiser Permanente sponsor me for a work visa?
A. This varies by Region and/or position. Please contact your local Kaiser Permanente HR office. Recruitment Services contact information can be found for each region in Our Regions section.
Q. How do I take the required typing, 10-key, and word processing tests for an open job?
A. Some positions may require that you take a series of tests including those that measure general administrative skills. You will need to contact your local Kaiser Permanente HR office for assistance. Recruitment Services contact information can be found for each region in "Our Regions" section.
Submitting my resume
Q. Why should I create a cover letter?
A. A cover letter is an opportunity to introduce yourself to the recruitment staff and hiring managers. Use this chance to distinguish yourself and let us know why you would be the perfect candidate for one of our positions.
Q. Can I e-mail my resume to the Webmaster?
A. The Webmaster is unable to accept/submit your resume. To ensure that the proper Recruitment personnel are able to review your information, please create or update your online profile to include your resume.
Q. Can I store more than one cover letter/resume in my profile?
A. Unfortunately, our web site does not have the capability at this time to store more than one cover letter/resume in your profile. Consequently, we recommend that your cover letter broadly state your interest and you include all pertinent experience, skills and abilities in your resume.
Q. I submitted my resume; why haven't I heard back from Kaiser Permanente?
A. The resume review process can take several weeks. If your skills and experience appear to match an open position, a Recruitment Services professional or a hiring manager may contact you. Job interviews may be scheduled at that time. Due to the high volume of resumes we receive and process, we cannot contact each person who submits a resume for consideration. If you are not selected, your resume will remain in our database and is available for consideration for other positions. You are welcome to return to our Web site to view other opportunities. Or you can set your email notification preferences to be notified when a job matches your interests. To do this, simply create a personal profile and activate your notification preferences from there.
Q. Is it possible to see a list of all the jobs for which I've submitted my resume?
A. To view your history of jobs and dates, log in and from the Candidate Home Page click "View Your Job Submissions".